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AT&T Confirms Device Upgrade Fee Rising to $36

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call customer service

linkfeeney

Feb 13, 2012, 9:32 AM
before i went in to upgrade my mom's phone, I told them on the phone to customer service that I am not paying this $18 fee to upgrade a phone! So they gave me a credit! I have been with them since like 1999! I never paid a upgrade fee!
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HatesBlackberrys

Feb 13, 2012, 5:34 PM
You're one of those people that I simple dislike.


If you've been eating at McDonald's for 10-15 years, should they give you a free Big Mac? No, tehy shouldn't.

If you've been shopping at Walmart for the past 20 years, should they give you a free $36 gift card? No, they won't.


Stop thinking that the world owes you something for free just by living it in. You want something, you earn it, you pay for it. You don't get it for free.
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NonBiasedRep

Feb 14, 2012, 9:19 AM
Waaaaaaaaait a minute..... Ive been paying my electric bill on time every month! I don't get a free month this year!?!? Rolling Eyes
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linkfeeney

Feb 14, 2012, 12:19 PM
we dont paid UPGRADE FEE with electric bill so YOU KNOW! Also, I don't get refund when they do a electric surge into my appliances and breaking my stuff!
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NonBiasedRep

Feb 14, 2012, 2:01 PM
I can't understand you. I'm no grammar nazi....But c'mon????
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dlmjr

Feb 14, 2012, 2:02 PM
linkfeeney said:
we dont paid UPGRADE FEE with electric bill so YOU KNOW! Also, I don't get refund when they do a electric surge into my appliances and breaking my stuff!


Of course you can get compensation for costs associated with electrical surges...

you are just making up off the wall stuff now

bottom line, if you don't want to pay an upgrade fee... don't do it...

you are not a captive...
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linkfeeney

Feb 14, 2012, 12:21 PM
Im still paying for the phone... I dont want to pay $36 by changing the IMEI and me signing a signature! BS! They MAKE so much on the text message!! It doesn't even cost a .005 to send a message!
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dlmjr

Feb 14, 2012, 2:04 PM
If you are still under contract, then you aren't gonna be upgrading and paying the fee

If you are changing to another, customer owned equipment on the line, there is no upgrade fee...
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T Bone

Feb 14, 2012, 12:32 PM
I agree in general but the upgrade fee is a completely bogus fee that really needs to be abolished....and in my experience as an at&t employee, almost no one pays it, and now that it is double its previous size, I imagine even fewer people will pay it.

And when I worked for at&t we were told by corporate that they don't even care about the upgrade fee and that whenever waiving it will improve customer satisfaction we should do so.

No one deserves a break on the monthly service charges, but bogus charges like the upgrade fee...meh...
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famoussasjohn

Feb 14, 2012, 12:37 PM
Here at Sprint, we have to transfer them to Customer Care to complain about it. We are forced to say "it's a mandatory fee and it cannot be waived" I have no info as to why we charge it and Whatever I say is a blatant lie about why the fee is charged.
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T Bone

Feb 14, 2012, 12:40 PM
Sprint has an upgrade fee?

That's funny, I remember all the customers whining about it telling me that 'when I was with Sprint I never had to pay an upgrade fee'....so many customers insisted that at&t was the only company that had an upgrade fee...

And I worked customer service, so dealing with customer complaints about things like the upgrade fee was what I was there to do....

Sprint has a reputation for giving credits out like candy, so I imagine the upgrade fee is probably waived about as often at Sprint as it is at at&t (and at at&t it is waived most of the time in my experience)
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famoussasjohn

Feb 14, 2012, 1:42 PM
Yep, $36 for new and existing, currently for new it's waived (through promotion) which will probably end soon. Upgrades were $18 but went up to $36 along with the fee being charged to new customers.

We just had this quiz that had info in regards to stop handing out credits when they aren't due..shortly after that was posted, I had an agent credit a customer because the customer complained about being charged CA sales tax when he shipped the order there and he was in Florida. I'm not sure how often the fee is waived, we are strictly forbidden in our department to waive it, but I'd assume if they complain to the right department, it would be waived.
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T Bone

Feb 14, 2012, 2:02 PM
Customer service is responsible for giving credits...

As far as not giving credits unless they are deserved...one of the most ridiculous requests for credits I ever received was a guy who asked me to waive the 911 fee....he actually said that at&t should pay that fee for him.....and I asked him 'wait....you think at&t should pay your taxes for you?'....at which point he backed down...
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famoussasjohn

Feb 14, 2012, 2:23 PM
We have the ability to offer credits and whatnot, but only up to $25.
hahahah! Customers make up the dumbest arguments and when they get put in their place, they either stop talking and hang up, or find something else to complain about.
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