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Review: Motorola Q

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Many Issues, not to many resolutions

by Jeffola    Jun 10, 2006, 4:06 PM

I waited monthes for the Q, I have been a Nextel customer for almost 6 years, through the good and the bad. But I wanted a Smartphone, cooler and maybe sexier than the pack of smart-bricks that slow you down and dont allow you to type using at LEAST 26 keys. The Palm based units lack the familarity of the windows mobile units, as well as the usual features.

I had this phone for a week, it's in the box waiting for Fedex, and My 7100i is back online and I am back with Nextel. I found my blackbeery to be the best phone I had ever used, but it lacked the flexibility and multimedia that does come in handy, even in business situations.

The Q was small, a bit wide, but so thin and a real attractive phone. it had some really great features like IE (Internet Explorer) and Outlook for email.

There were things that didnt make sense. Wednesday evening, when I was on the phone with verizon and they also had motorola on the call, they both realized that when you get email on your Q, and you figure "Hey, i'll read this later on my desktop" you cant. The Q deletes ALL email you delete on the Q from your mail servers. THERE IS NO LEAVE MESSAGES ON SERVER SETTING, you hit delete, they are gone forever. The moto guy said "really, wow thats dumb". The dialup netowrking being disabled, yeah thats dumb too, as is the verizon method of "yes sir, you have unlimited data plan, but if you want to use the phone as a modem, when we support that, you will ahve to pay another $15 per month" so it's unlimited, but not really.

Then, after all that garbage (I made a good workaround to the email problem) but still Verizon does not give you an email address like other carriers do, you only get a you@VTEXT.COM address, but you know that text messages are not included in the UNLIMITED data plan, I mean why would they, right?

So that costs another $5 per month, does anybody understand how petty Verizon is, or is it just me?

Anyway, the phone kept crashing, yep, Device.exe would terminate, and then you guessed it, the old windows joke, you had to reboot.

No cut and paste functionalty either, that was gone as well, so if you were on your corporate website, and wanted to save a picture, you simply cant. Same goes for a phone number, You had to remember it, becasue you couldnt cut and pase it in the dialer screen, they just didnt have that feature.

The battery life was only OK, but the voice quality was poor in comparrison to the Nextel Network here in the NY Metro area, but again, why would it be good, this is only the largest market in the country.

My summary, people of the jury is this, it looks good, works poorly, and i could double this email, if I had to tell you about the HORRIBLE customer service VZW provided.

Not worth it if it were free, how does that grab you ?

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