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AT&T Bundles Insurance and Support In Protection Pack

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$ / Lazy AT&T?

lte

Mar 31, 2011, 5:32 PM
Is this AT&T's way of making more $ or offloading their tech support, and saying sorry u need to add the 9.99 tech support pack to help u learn how to do that with your device...

http://mobileprotectionpack.att.com/enhanced-support ... »
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GeeksAreBest

Apr 1, 2011, 7:36 AM
Because god forbid someone should learn to use their handset via the instruction booklet.

This now offers online support, so the people that pop up and chat with you can do all of it now too instead of sitting there suggesting you call in to tech support.
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Azeron

Apr 3, 2011, 3:23 AM
I had a lady buy her Blackberry and then call in and say to me: "Tell me how to do everything." I muted her, laughed, cursed, unmuted and came back and told her. It was a long call.
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