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AT&T Says It Needs T-Mobile to Fix Network Problems

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It's just lovely....

ant1171984

Mar 23, 2011, 7:29 AM
How big blue needs more specturm so they will rape (x amount of millions of customers. I just freakin left at&t for better plans with T-mobile and NO data cap. I know my contract will be carried out till end of term, but whenever we upgrade we are likely going to be stuck on freakin expen$ive a$$ at&t plans! It's just not right. AT&t if they gave a sh!t would adopt t-mobile plans if this goes through! Not like they will be loosing any freakin $$$
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Jewbear

Mar 23, 2011, 7:40 AM
Monopoly anyone? Get ready to be used and abused. ATT does not care about customers. And with this merger they will care even less. Here is a example of a conversation.

( ATT Agent ) Good Morning thank you for calling ATT how may I help you?

(Customer) I would like to see if I can lower my plan, if not I will have to look at other carriers. What can you offer a loyal customer?

(ATT Agent) HAHAHAHAHA please feel free to leave, if you want GSM you have other opt... Oh wait we own all of GSM in the US have fun.

(Customer) WHAT?

(ATT Agent) --AGENT Disconnects-

I see this in the near future if a merger takes place. By the way GO SPRINT.
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GeeksAreBest

Mar 23, 2011, 7:57 AM
First off, A) I work in the retentions team, as soon as you mention cancellation you get put on hold and transfered to retentions. B) Anyone here who forcibly disconnects a call gets walked out and asked for their badge. C) There's a lot of stuff for options unless you're one of those people who wants a buffet of cell service for basically nothing.

If AT&T is so horrible, how is it that we're the second largest provider still? The way everyone talks crap is as if it's been like that for ever...so obviously someone is mistaken. Either the hand full of people publicly saying "No", or the millions of people saying "Yes"...Hmm...
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Jewbear

Mar 23, 2011, 8:04 AM
I have a bitter taste toward ATT and always will. My mother used my Social to set up service with them back in 2001. She racked up my bill and when it came time to call them and ask who set this up they said I did. And when I asked them to prove it they could not and not to mention they called me a liar. So ATT can take that bill and shove it so far up their @$$.
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Jayshmay

Mar 23, 2011, 8:14 AM
Usually it's the other way around, the kid screwing up the parents bill. That's kinda strange though a female being aloud to open an account using a SS# that belongs to a male name.
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GeeksAreBest

Mar 23, 2011, 8:22 AM
You do know that AT&T can't solve that any ways...that's a domestic dispute. Totally out of their hands whether it was you or your mother who signed up. You'd have to take her to task with legal action to do it.

If she knows your social, there's nothing online that keeps her from doing it.

Also, as odd as it sounds, if she calls in with all the information, we can't say "Ma'am, that's a males name...you're a liar." Just the same way we can't say "Sir, Leslie/Courtney/Taylor/Erin is a females name, you can't have that name."

If they have the info and do it in a way that doesn't require photo ID...and it's not just AT&T by the way that has this close-lip policy either.
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Jayshmay

Mar 23, 2011, 8:26 AM
Stupid ? For you, what does "close-lip policy" mean?
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GeeksAreBest

Mar 23, 2011, 8:56 AM
Just that we can't say "You aren't who you say you are." Unless it's a full on fraud investigation. It's not really a policy as much as it fits into the whole "customer service" aspect that is pretty universal. You wouldn't stop someone and say "I understand you might be a lesbian and masculine, but your name can't be "Drew"." It's stuff like that I'm talking about. Everyone in any industry now treads around assigning gender specific roles or titles/names now-a-days that everyone is pretty much a non-gender as far as names are concerned.

I'm not trying to argue that this wasn't AT&T's fault mind you, but blaming AT&T here for a this type of situation is trying to point the finger at someone other than the responsible party. Yeah, it happe...
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Caucasian

Mar 23, 2011, 9:28 AM
So, if someone stole my identity, went to AT&T and set up an account and I found out, called in, you would tell me this is my problem and I should sue someone?...
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GeeksAreBest

Mar 23, 2011, 9:39 AM
Difference there being random person vs family member. It because a federal offense vs a domestic dispute.

Being a nationally recognized business and all, we do still have to follow laws that are in place and stuff.
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Caucasian

Mar 23, 2011, 10:03 AM
http://dictionary.reference.com/browse/identity+theft »

http://dictionary.reference.com/browse/fraud »

Just because someone is a family member doesn't mean it isn't fraud, or identity theft, it is still a felony. It only makes it easier for them to do it.

http://www.idtheftcenter.org/artman2/publish/v_fact_ ... »

If the person *chooses* to suck it up, then that's their choice. However following all normal protocols the lender/creditor/whoever is legally obligated to absolve the debt and the pursue monetary damages from the person who committed the fraud.
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Versed

Mar 23, 2011, 12:51 PM
Caucasian said:
So, if someone stole my identity, went to AT&T and set up an account and I found out, called in, you would tell me this is my problem and I should sue someone?...


Its not someone, its a family member, and this was 10 years ago, I'm sure crap has gone down with all carriers in the past 10 years.
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famoussasjohn

Mar 23, 2011, 8:38 AM
How is that AT&T's fault for your mother being fraudulent. Should take your hatred towards the person who did that to you instead of AT&T. Maybe that bill should be shoved up your mother's a$$ instead.
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Jewbear

Mar 23, 2011, 9:19 AM
Not to mention if ATT did their due diligence and made sure this is the correct person setting up service this could have been avoided.
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vercetti

Mar 23, 2011, 9:43 AM
most carriers have a fraud department that will deal with this and refund if needed. Due diligence would have definitely stoppped this when credit was run
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GeeksAreBest

Mar 23, 2011, 11:00 AM
He's as-of-yet failed to comment on whether it was done through a physical person or via any online means though. There *is* no due dilligence when it's ran online. Any company you can order and activate online with *has* the possibility of this problem.
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Jewbear

Mar 23, 2011, 11:24 AM
I would not have brought this up if it was done online. It was done over the phone with a Dumb ATT agent. So if you had used common sense you would have known that it was over the phone not online. So you have failed to make your point. Anyone with half a brain knows fraud online is about as easy as your mother.
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GeeksAreBest

Mar 23, 2011, 11:38 AM
Yeah. On second thought, I'm kind of glad no one helped you out. One less D-Bag to worry about.
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Jewbear

Mar 23, 2011, 11:41 AM
Come on it is all in good fun. 😉
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justfinethanku

Mar 23, 2011, 12:25 PM
is about as easy as your mother.
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famoussasjohn

Mar 23, 2011, 12:52 PM
You just happened to be one of those unlucky people who got screwed over, by their own family member at that. It's not AT&T's fault that your information did not come up as a fraud flag, she probably put it in your name and social, and everything came back clear, nothing can be done about that. It happens with all carriers, I have seen notes on an order that Sprint shipped to a customer that was detected as fraud after it was shipped. Guess you won't think Sprint is stupid for it right?
How long did it take for you to notice she created the account and did all that activity on the account? If it was years, that's your own damn fault.
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trey1475

Mar 23, 2011, 2:38 PM
GeeksAreBest said:
He's as-of-yet failed to comment on whether it was done through a physical person or via any online means though. There *is* no due dilligence when it's ran online. Any company you can order and activate online with *has* the possibility of this problem.

He said back in 2001 which means it was highly unlikely it was done online.
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Versed

Mar 23, 2011, 12:53 PM
famoussasjohn said:
How is that AT&T's fault for your mother being fraudulent. Should take your hatred towards the person who did that to you instead of AT&T. Maybe that bill should be shoved up your mother's a$$ instead.


Right, and are they willing to file criminal fraud charges against one's mother???
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Jayshmay

Mar 23, 2011, 8:11 AM
Well, I didn't leave ATT because of complaints about the network, or even the service,. . .I left because I wanted an Android smartphone, and ATT didn't , heck still doesn't have ANYTHING Android that is to my liking. That is with a slideout qwerty keyboard, cause I'm not into all touch phones.

So personally I have no complaints about the network or the service. But now that ATTs data plans essentially render smartphones useless, I can't ever consider coming back to ATT. I'm one of those people who actually USES my smartphone.
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Idealogue

Mar 23, 2011, 8:30 AM
IMHO, the reason ATT has been able to gain so well on the market is becasue of the iPhone. Not that ATT's service is so good, but they've had a cash cow that folks would have bought no matter poor the service is.(well to a point)

The way they have locked out key features of the Andoid devices so as to act more like an iPhone just magnifies how they do not understand the customers they are serving, but rather simply work to make things easier (aka cost effective) for themselves.
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wigsplitta

Mar 23, 2011, 10:22 AM
AT&T is the second largest company because Cingular purchased AT&T Wireless (the independent co) then AT&T purchased Bell South. Verizon was knocked from number one but what do you know? AT&T screwed up but is able to keep going due to financial might. How do they fix it? Buy another company and run it into the ground. You have job security bc AT&T is probably going to be the only GSM carrier but I expect Verizon to be back on top in no time. I for one will be leaving if there are any data caps. I pay 60.00 for unlimited data/text with 500 minutes. Same thing with AT&T would cost me what? Oh, there is no comparison.
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Versed

Mar 23, 2011, 12:49 PM
Thats because they make assumptions or never had AT&T, never got hung up on, always been treated well when I called them. But you get well, my Uncle's friends kids, boyfriends father had AT&T and they were nasty.

BTW, the same holds true when I've called Sprint and TMO in the past, none were rude.
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GeeksAreBest

Mar 23, 2011, 1:53 PM
I used to have T-Mobile, had no problems. I had Sprint a few years ago and they still send me bill for the $600 I left on their plate.

I live in Missouri, no where near the Canadian border. I had something (still not sure what) happen where for two bills, every other call or so was picking up a 1 minute call on a canadian tower. Now...unless there was a space/time shift and I can be in two places at once or Missouri is now in Canada...those are logically impossible and should be reviewed.

I escalated the call all the way through till their Office of the President and was told the same thing. It was impossible for the charges to be faked like they were and they were valid charges, they'd be happy to help me add an international roaming...
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GeeksAreBest

Mar 23, 2011, 7:42 AM
You do realize that even after you upgrade, unless you yourself request to make a change in plans that you'll still be grandfathered in right? There are people who still have CellularOne plans with fresh contracts, they just never opted to change out.

As far as the plans go, they've already taken some nice steps towards making more minutes available for less cost. Like the messaging package gets you the mobile to any mobile. I've seen some customer's drop from a 1400 or 2100 or even the unlimited plans, straight down to a $60 base plan which saves anywhere from $20 to $50 a month or more depending on how many lines they had.

It'll happen, there's a reason it's still considered a competitive market. As far as the data goes it'll be the ...
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Mark_S

Mar 23, 2011, 7:47 AM
AT&T needs to fix itself before they can even think of making a statement like that.
Their network quality in Metro NY is horrid to say the least.
They say they have fixed it. I don't think so.
There is a thing out there called voice quality which people seem to have forgotten for all the BS data and apps crap out there that they make a killing off of.
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Jayshmay

Mar 23, 2011, 8:24 AM
It must be hard to provide good service in the city with all those skyscrapers & high rise buildings. Once voice is carried over the 700mhz band things should get better.
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Jayshmay

Mar 23, 2011, 8:21 AM
My billing cycle ends in 2 days, and I've used almost 5.2gb's. I'm not a super heavy user, just a regular user of my smartphone. These wireless bills are extremely expensive… and I intend to make good use of what I pay a whopping $194 for (3 lines).
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Mark_S

Mar 23, 2011, 2:39 PM
Yes I can imagine it being difficult it such a heavily congested metro area for call quality but AT&T Mobility should put their money where their mouth is and take care of their issues that customers have complained about for years and have not been addressed.
Hopefully that 700mhz spectrum does them justice.
I relish the day that CSIM cards come out for CDMA carriers. U.S. CDMA technology is lax to catch up with that and why, one only can guess.
Hopefully one day everyone can be happy and the pending duopoly will not kill customers wallets with less competitive pricing......
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