Verizon Launches LG VX-4500
Sprint to Verizon. Did I screw up?
Hi,
I've had my 4500 since last Saturday. Switched from Sprint PCS (the anti-christ of cell providers). I live in the middle of a med.-sized city and couldn't use Sprint anywhere in neighborhood. Had to drive 2 blocks away to make long distance calls.
Anyway, I switch to Verizon because of their reputation for being a first class outfit. Well, my first experience did NOT inspire confidence. The sales person was way helpful and courteous- she even gave me free Saturday delivery. Well the phone arrived but there was a glitch porting over my old number. I talked to 3 different reps last Saturday and each went on and on about Sprint holding everything up. After about 55 min. total of talking I was told it would be ported at 8:00pm Central time. Period. It was a slam dunk according to them.
Well, I go to dinner with my friends and brag about the new phone. So at 9:00 EST I try and make a call. I get an error message that the number is invalid. This goes on until we gt home at 10:00. I call and spent another hour talking to a rep! She says that the call was ported properly, but ooops- somehow there was never an account set up for me. Unbelievable! They send me a phone/spend over 2 hours talking me through problems/and no one noticed there was no account in my name? And the business office didn't open until Monday.
How in hell could that happen? What kind of system do they have at this place, I wondered. I finally said that if I didn't have service by the next day, it was back to Sprint. (bluff) Well, the next day, miraculously, it was turned on.
At this point I'm getting a case of the heebie jeebies as to whether I should have changed.
I've had my 4500 since last Saturday. Switched from Sprint PCS (the anti-christ of cell providers). I live in the middle of a med.-sized city and couldn't use Sprint anywhere in neighborhood. Had to drive 2 blocks away to make long distance calls.
Anyway, I switch to Verizon because of their reputation for being a first class outfit. Well, my first experience did NOT inspire confidence. The sales person was way helpful and courteous- she even gave me free Saturday delivery. Well the phone arrived but there was a glitch porting over my old number. I talked to 3 different reps last Saturday and each went on and on about Sprint holding everything up. After about 55 min. total of talking I was told it would be ported at 8:00pm Central time. Period. It was a slam dunk according to them.
Well, I go to dinner with my friends and brag about the new phone. So at 9:00 EST I try and make a call. I get an error message that the number is invalid. This goes on until we gt home at 10:00. I call and spent another hour talking to a rep! She says that the call was ported properly, but ooops- somehow there was never an account set up for me. Unbelievable! They send me a phone/spend over 2 hours talking me through problems/and no one noticed there was no account in my name? And the business office didn't open until Monday.
How in hell could that happen? What kind of system do they have at this place, I wondered. I finally said that if I didn't have service by the next day, it was back to Sprint. (bluff) Well, the next day, miraculously, it was turned on.
At this point I'm getting a case of the heebie jeebies as to whether I should have changed.
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