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Sprint to Waive Calling/Messaging Fees to Japan, Too

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Sprint reps unaware of free calls to Japan :?

threeglude

Mar 14, 2011, 7:55 PM
Just got done speaking with international customer support at Sprint. They are unaware of any such offer for free calls to Sprint. However, this "Crystal Davis" is a real employee as I located a document on the Sprint website with her name listed as the contact -- http://sprint.tekgroupweb.com/article_display .cfm?article_id=1817#__highlight&id16=japan

I can only assume that she has not had the time to write up the "official" document and or Sprint has yet to create the discounting codes required to make all the calls free. I have since sent an email to Crystal and will post an update once I receive contact from her, or a Sprint International representative confirming these details.
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threeglude

Mar 14, 2011, 7:56 PM
In the first paragraph, 2nd sentence, I meant to write Japan instead of Sprint. Sorry for the mistake guys.
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rwalford79

Mar 15, 2011, 12:42 AM
Sprint reps have been made aware of the change for Japan International Calls/Texts

Calling to Japan is free and includes calls to landline and mobile. This waives the normally $1.59+ charge to call and the $0.20 per text to/from Japan.

This has been also verified under the SprintCare twitter account as WillieFDiaz also confirmed it with them.
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threeglude

Mar 15, 2011, 1:22 AM
rwalford79 said:
Sprint reps have been made aware of the change for Japan International Calls/Texts

Calling to Japan is free and includes calls to landline and mobile. This waives the normally $1.59+ charge to call and the $0.20 per text to/from Japan.

This has been also verified under the SprintCare twitter account as WillieFDiaz also confirmed it with them.


It would have been wonderful if you could have provided a link and or screenshot! BTW, the username you mentioned had no CLEAR comments about the free calling to Japan, whereas the link I have provided of the screen shot on my computer does. Thanks for the update though.

Link to screenshot.
http://i.imgur.com/j0o2W.jpg »
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threeglude

Mar 15, 2011, 8:16 PM
BTW, Sprint reps are STILL unaware of this. I had called last yesterday and they were UNAWARE of such offer. I received a call from a 3rd tier supervisor today who left a voicemail. Called to confirm if it included calls to both landline and mobile or just landline. Sprint rep in the international customer care dept had no such documentation mentioning the offer. It was only until she pulled up the notes on my account she was able to confirm Sprint's offer of free calls to Japan (this includes both mobile and landline).
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christophergood172

Mar 15, 2011, 9:20 PM
We were informed of this as of noon this morning. There should be no further confusion on this issue. Thank you for being a Sprint customer.
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