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Verizon Wireless Confirms Plans to Throttle Heaviest Users

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Queation for VZW, Do You Hate Your Customers?

MadFatMan

Feb 3, 2011, 11:28 PM
1st of all you invested your network development dollars into LTE, seriously? It's unstable and delivers an inconsistent end user experience and for capped/metered/tiered data plans it going to be a nightmare for the end user.

Now this, "throttle the users" seriously just how close can you say that you are going to "choke the crap" out of your customers without actually saying it?

I swear if your executives thought to put alcoholic chain smoking bi polar monkeys that threw their own poop at existing customers as they walked into the store to your corporate retail stores. I'd think you would go for it as that idea is on the same level as throttleing your customers.

Come Feb 10 your network is going to be placed under its maximum de...
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Azeron

Feb 3, 2011, 11:43 PM
I am waiting for VZW to answer you.
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MadFatMan

Feb 4, 2011, 12:37 AM
Well my friend, I'm certain that if my commentary is taken as more than as a cynical observation. I am sure that VZW online media police & damage control won't go through the trouble of contacting or replying to ke, they will simply have the thread reported and deleted for being inappropriate by contacting phonescoop directly.

As for you, you're either are a die hard VZW customer or you're a VZW employee... just curious which is it?
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Azeron

Feb 4, 2011, 12:46 AM
Actually I am a disgruntled former employee. Few hate Verizon like I do but I once received half off my plans and I have a SWEET grandfathered rate plan. I just LOVE abusing the hell out of their data network. 16Gigs last month and 12Gigs this one. I am begging to be throttled.
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callcenterrep69

Feb 6, 2011, 9:34 AM
I'm pretty sure he's just being a smart a$$ having nothing to do with your post, really 😁 Either way, I'd like to see a big red response too!
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XMegadeathX

Feb 4, 2011, 10:30 AM
Well if i read that post correctly it says that this is for new customers not current ones. But i could be wrong just saying
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MadFatMan

Feb 4, 2011, 1:50 PM
Wireless carriers protect themselves with a Terms & Conditions of acceptable use clause.

In a nutshell this means that for any reason a wireless carrier can limit, change or cancel your service if you "abuse" their network, impact other subscribers or you cease to be profitable based on your plan cost and how you are utilizing the services ie data, roaming , etc.

Most cases they will warn you in a formal letter then most likely if it continues after your play nice warning they will send you a letter advising you that they can no longer meet your needs and cancel your services effective the end of the billing cycle. They may or may not charge you the applicable termination fee or fees.

BTW most carriers cover themselves with a you c...
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Versed

Feb 6, 2011, 1:22 PM
MadFatMan,
Yes they can term you after a warning, they can't hit you up for the ETF. But the few this happens to, is well worth their loss. Sprint did this in the past.
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Menno

Feb 4, 2011, 11:18 PM
RTF Announcement. Throttling will ONLY happen to new customers or customers who upgrade AFTER Feb 3rd. If you're currently under contract you're fine. Furthermore, this throttling will ONLY occur to the top 5% of smartphone users, and only during peak times on already at capacity towers.

If you want unlimited data, you either need to accept throttling or higher fees across the board to feed that 5%. If you want cheaper plans and unthrottled data, you're talking tiered plans. Period, end of story.

And don't bring up Sprint/Clear. They actually need to turn a profit before their method is viable (and Both already practice throttling)

Secondly.. if you're knocking them for developing LTE... just Shut up. You have no idea wha...
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MadFatMan

Feb 4, 2011, 11:53 PM
Okay took a while but a VZW back office media/internet damage control drone or overzealous care rep that has gone rouge has spoken up.

Do not mistake my cynicism or jocularity towards VZW's business and billing model as unitelegent banter.

Of course the throttleing applies to new acts and upgrades only anything else would be a material change to the service agreement and would allow all affected subscribers to bolt on their contracts without penalty of course the change has to be subscriber initiated. But this is the eventual direction the VZW is heading for all subscribers.

LTE is fast, no argument there! But it is inconsistent and unreliable. Spikes and irregularities in signal will push users right over the edge into overages wi...
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Menno

Feb 5, 2011, 12:33 AM
I don't work in customer care, I don't work in the back office. I, like a majority of this site, work in the industry in no "managerial" capacity. In a lot of ways, I'm mainly just a consumer, but one that understands the market better than most because unlike most customers I actually read my contracts before signing them and I pay attention to tech.

Heck, I Like sprint, but I don't get to say it that often because I don't like being associated with idiots like Diamondpro, and others think I'm some raving Verizon fanboy because I dare to not hate everything they do.

Throttling wouldn't be a material change since Verizon never promised (one way or the other) what they would do with high usage users. You said it yourself, they have a...
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Menno

Feb 5, 2011, 12:53 AM
Maybe sprint will eventually start making money again. I hope they do, because their ideas when it comes to customer service and pricing are awesome.

But even if they do, their entire 4G network is being built out by Clearwire, a company that's trying to sell off spectrum to stay solvent, and even that might not be enough.

Wimax get's prohibitively expensive the lower the population density is, or the harder the terrain is. This means that the network will become more expensive to built out as time goes on, and it's already more expensive than LTE is.

And as an aside, Wimax is not stable, at all. the spectrum they chose (which allows for faster max speeds) has poor building penetration, distance/weather issues, etc. It's too ear...
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Versed

Feb 6, 2011, 1:26 PM
Menno, while I prefer LTE, Clear's problems are not so much with wimax technology as with their 2.5 bandwidth. Then again, I do know you know this.
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Menno

Feb 6, 2011, 3:28 PM
Yep, the spectrum is the main issue with their plan. far too expensive to roll out into kess dense pop zones, no matter what the tech is.
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pickles

Feb 5, 2011, 5:38 AM
rofl@madfatman. dude, you're really on a roll with this data thing. menno is definitely not a top secret vzw employee...i see his posts on this site quite a bit. i don't think anyone from verizon is gonna see your little rant man, chill out.
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MadFatMan

Feb 5, 2011, 8:50 AM
Okay, I concede 10 GB is a ridiculously high threshold even for a heavy user and if of is being exceeded most likely the phone is being used in a manner not consistent with their carriers terms of acceptable use policy such as tethering or hot spotting without subscribing to that service and even at that its only being pushed back to evdo rev 0.

Please be advised that all carriers do have back office media and net review teams that monitor blogs, post, chats about the wireless industry. Their purpose for doing this is to measure public reaction to press releases and act as trolls for damage cotrol. To seek out users that may be internal employees that may be leaking proprietary sensitive information.
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Menno

Feb 5, 2011, 11:49 AM
I assure you, I'm not a back office agent. I'm just one of the faceless numbers that sells phones to customers. I'm also a strong supporter of Carrier agnostic devices, purchasing phones without signing a contract, and choosing your carrier based on who works best for you where you need it, no matter what. This means I support educated consumers, which no back office troll ever would (from any company), I assure you.
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Overmann

Feb 9, 2011, 5:28 PM
Awww, Mr. Datahogman is gonna be throttled! Booohoooooo. 10GB then a push back to slower speeds.

Maybe you should slow down on downloading pr0n on Bittorrent on your phone so much. Then you won't push that 10GB threshold so easy. Seriously, unless you are streaming video all day or constantly downloading large files, it's not that easy to hit 10GB on your phone.
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