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Sprint Revising 'Premier' Upgrade Program April 1

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Perception

daxdcagain

Jan 22, 2011, 6:13 PM
It's interesting, Verizon completely removes annual upgrades for two year pricing, and its viewed as a "great move", and "necessary to shut customers up", and "smart business". Their reputation helps this.

Sprint makes a similar move, but just removes the annual upgrades for lower tiered plans, and it is seen as "another reason why Sprint customer service sucks" and it is "a sinking ship"

So, Sprint's upgrade program is better than Verizon's (as far as benefit to the customer), but because of the past, they will never be able to make a move thats seen as positive unless it is something that gives away the farm. Heck, even when they came out with anymobile, anytime, it wasnt treated as "Hey! That's great that Sprint offers that!" It was...
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Pimptopian

Jan 22, 2011, 7:01 PM
Amen!!
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Dollgrin

Jan 22, 2011, 7:13 PM
Amen x2
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Menno

Jan 22, 2011, 10:44 PM
Verizon changed their plans an an overwhelming majority of people commenting on it are complaining about it.

Sprint changes their plans and an overwhelming majority of people commenting on it are defending the change.

I'm not really getting where you get your side of the story from.
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DiamondPro

Jan 23, 2011, 12:27 AM
Even if Sprint makes changes in favor of customers there will still be haters. Sprint has proven they offer the best value but most people are to scared to admit it. Cool
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Slammer

Jan 23, 2011, 12:39 PM
There are several things Sprint needs to do here.

1) Keep the phone selection coming. The Evo and Epic are great devices. They need to continue with this saga. Choice is great and these are awesome.

2) They can't screw with the direction of unlimited data. One thing that got to me about Verizon's tenure on this, is that they boasted of how LTE is so much more economical for data consumption over 3G. Yet, they may still be considering a price point higher than I feel the industry standard may be.

Sprint needs to keep the target of unlimited. They undoubtedly have the resources of massive spectrum holdings to meet this criteria.

3) This is the most important. They really need to step up the marketing. Nothing irks me more than kno...
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DiamondPro

Jan 23, 2011, 5:32 PM
Great post Slammer, some of these are topics are most important when it comes to the wireless industry from a consumer standpoint and are often over looked. These are the kind of issues we should be considering instead of how much money a carrier has or how many subscribers. While both are good to know they have little or no impact on the customer. Sprint has made some drastic improvements we all know this. But Sprint has to pay for overhead cost and innovation some how. This change is a small part of that. I personal thought the Premier Program was to open and people who just became Sprint customers could reap the same benefits of a longtime customer. I hope more subscribers begin to consider these key points when shopping for a new provid...
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misschris

Jan 24, 2011, 10:52 AM
I agree. Well said, Slammer!
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Ashke13

Jan 24, 2011, 1:52 PM
My thoughts exactly slammer, I have been a Sprint customer longer than I have been a Sprint employee and we have come a long way from being the worst in customer service to now being the top. Those that complain are the ones that feel they are owed free stuff just because they are customers. People who still complain about Sprint are those who either dont pay their bills, want ajd demand free stuff or those who were shut off because they dont pay their bills. I for one am proud to work for and be a customer of Sprint. Wink
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MissSLM07

Jan 24, 2011, 8:47 PM
I'm glad that you posted that Slammer. I am currently with TMobile and their service has totally gone to crap! The customer service is horrendous but yet they keep getting JD Power awards??? Rolling Eyes I was with Sprint a few years ago and next month I will be porting my number back to Sprint. I'm up for an upgrade with TMO next month and I'm only eligible for a partial upgrade??? If I wanted the G2 I would have to pay $309 for it. Its cheaper for me to go ahead and pay that etf because I can't stand them any longer. Every time I call cust serv I am in queue for almost an hour before I talk to a live rep. That is no exaggeration! Shocked I supposedly live in a 3g coverage area and for months I have been having problems with holding a 3g sig...
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Dollgrin

Jan 29, 2011, 7:25 PM
I have to say the most imortant point you made about what Sprint needs to continue to do is with their marketing. I have to agree that their marketing is TERRIBLE.
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