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Verizon Wireless Officially Ending 'New Every Two' Upgrades

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More inaccurate reporting by Phonescoop

texaswireless

Jan 12, 2011, 5:38 PM
If you are going to add to or change what the original cited article states have the intelligence to get it right.

Verizon did not extend the length of time for customers to get an upgrade at the 2 year agreement price. It has been 20 months for some time now. There has also not been a policy where they could upgrade after 13 months.

Eric, you have a history of this. Either copy and paste the article or get it right when you try to write your own copy.
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Azeron

Jan 12, 2011, 7:09 PM
Ouch.

In any event. If a customer is on a two year contract they are eligible to upgrade after twenty months and if on a one year contract they are eligible to upgrade after ten months. The annual upgrade exception allowed those on $49.99 rate plans to upgrade EARLY with a $20 Early upgrade fee after twelve months if on a two year contract. This is going away. Okay. Everyone should sign one year contracts going forward. Why sign a two year contract and have a device out of warranty between months thirteen and twenty.
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VZW611LA

Jan 12, 2011, 7:24 PM
1 year is smart. You pay 50.00-80.00 more usually and upgrade every 10 months.
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Rich Brome

Jan 12, 2011, 7:30 PM
1. Please be nice.

2. We strive to be accurate. If we need to make a correction, we'll do it, and we'd like to make it ASAP. The forum is not the fastest way to contact us. If you'd like to help, please submit a correction by clicking "Contact Us" and "I'd like to report an error or omission in the content of this web site." That's the fastest way. We welcome and greatly appreciate corrections. Thank you.
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Azeron

Jan 13, 2011, 5:51 AM
Very diplomatic. Kudos!
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texaswireless

Jan 13, 2011, 12:02 PM
Sorry for being harsh Rich. While I have never had an issue with you I have been attacked in the past when I stated articles were incorrect by other members of the staff. The comments indicated to me that accuracy was not a top priority and that I should mind my own business.

Since then I have become a bit jaded towards other members of the staff here.
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Eric M. Zeman

Jan 12, 2011, 8:05 PM
How is what I reported different from what the WSJ reported:

WSJ: "And with the end of the early upgrade program, customers who were previously eligible for discounted phones as early as 13 months into a two-year contract will now have to wait 20 months to get a new phone at the promotional new-customer price instead of retail (for the iPhone, that's currently a difference of $400)."

PS: "Previously, Verizon offered new-customer pricing to existing customers at or around the 13-month mark of a two-year contract. Now, customers will have to serve 20 months of their contract before they become eligible for discounted device upgrades."
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mkl4466

Jan 12, 2011, 9:06 PM
Eric, in your defense, the attack was a little harsh. That being said, there's a subtle contextual difference. The wsj article is discussing "customers who were previously eligible". Although wsj doesn't spell it out, that refers only to customers on a monthly plan of 49.99 or more. That excludes any single line 450 minute talk only plans, and all secondary lines on a family share plan. The way you typed it up, you kinda made it sound like everyone on a two year contract used to have the option to do an early upgrade, rather than only those primary or single line plans of a certain dollar value and up.

So while VZW is without a doubt taking away a program that was beneficial to some customers, many people never had that benefit to begin w...
(continues)
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muchdrama

Jan 12, 2011, 11:16 PM
mkl4466 said:
Eric, in your defense, the attack was a little harsh. That being said, there's a subtle contextual difference. The wsj article is discussing "customers who were previously eligible". Although wsj doesn't spell it out, that refers only to customers on a monthly plan of 49.99 or more. That excludes any single line 450 minute talk only plans, and all secondary lines on a family share plan. The way you typed it up, you kinda made it sound like everyone on a two year contract used to have the option to do an early upgrade, rather than only those primary or single line plans of a certain dollar value and up.

So while VZW is without a doubt taking away a program that was beneficial to some customers, many people
...
(continues)
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pat3prop

Jan 13, 2011, 8:39 AM
mkl4466 - GREAT POST!

Eric - I do love your site, but you biffed it on this one.
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Chaos

Jan 16, 2011, 3:11 PM
How? You're retarded. Rolling Eyes
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texaswireless

Jan 13, 2011, 11:59 AM
The changes create a more factually correct article.
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wecivus

Jan 12, 2011, 8:30 PM
Can you not figure it out yourself Texas? You're being way too critical. Phonescoop is one of the best sites for mobile news. No B.S. on this site compared to some other ones. You suck.
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alpaca_camel

Jan 12, 2011, 8:58 PM
show us the right way to knowledge!

(sarcasm)
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lilteddyp

Jan 12, 2011, 11:22 PM
"There has also not been a policy where they could upgrade after 13 months"

Wow, you're a flaming douche, as a matter of fact, up until this policy changes, you can upgrade the primary line on an account, as long as you meet certain price plan criteria, every 12 months.

So until YOU get YOUR information straight, why don't you stop being such an ass.
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texaswireless

Jan 13, 2011, 12:04 PM
Really?

You just made my point for me. Thanks. The primary line, if on a plan of $50 a month or higher, was eligible after 12 months, NOT 13.

The article, as written, was not factually correct.
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lilteddyp

Jan 15, 2011, 12:04 AM
Well, if I'm not mistaken, 13 is after 12, so in which case would still have some half truth in it, so you CAN upgrade @ 13 months.

12, 13, or 20 months aside, you still responded like an ass and it was uncalled for.

Have a nice day
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ChipDaFone

Jan 12, 2011, 11:26 PM
Yes, its always been 20 mo. before you could upgrade. If you were the primary line of a family plan, or on a high enough single plan you would qualify for an annual upgrade. Maybe thats what their doing away with. On a case by case basis a manager still would do an early upgrade if you had completed the first yr. of your current contract and upgraded from a basic flip phone to a Blackberry, because your adding $29.99 worth of data.
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marufio

Jan 13, 2011, 12:37 AM
No one is right and everyone is wrong. based on a customers history and amount of bill they are eligible for certain benefits that others might not be they are considered valued customers. So its a case by case scenario.
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Azeron

Jan 13, 2011, 6:00 AM
I doubt Alltel er Verizon is going to allow Manager's exceptions going forward. I imagine a manager would have a lot of explaining to do.
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Cosmic Spiderman

Jan 13, 2011, 9:39 AM
Correct. On the plan they are doing away with, it was 10 and 20 months on the primary line of any $39.99 or higher plan. On a 1 year plan, 10 months. on a 2 year plan 10 and 20. New Any 2 (NE2) was an incentive for people staying with their equipment for 20 months. It was an addition $30 or $50 off of the contract price of a new phone. I don't know where the 13 month idea came from. Most customers had no idea any of this was available and was ONLY available to the primary user on the account. This is what is going away. On a 2 year account, you will still be able to upgrade at 20 months. On a one year account you will be able to upgrade at 10 months. If you are someone that has to have the latest and greatest, you should consider 1 year cont...
(continues)
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Azeron

Jan 13, 2011, 9:59 AM
They obviously are not worried about churn. Lack of an iphone was the biggest churn risk for them.
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