Wireless Industry Groups Oppose 'Bill Shock' Legislation
I'm all for personal responsibility... but lets just be real here
How can anyone justify the fact that two customers can both talk the same amount of minutes, or use the same amount of texts, data, etc. yet one customer pays a flat rate and the other pays hundreds of dollars more?
Not everyone is going to understand how phone plans work or the details of when they are going over, especially little kids.
When you have 2 customers, say for example, that both talk 1000 minutes, and customer A is on a 450 min plan, customer B is on a 1000 min plan, yet cust A pays $39.99 + 550 * .40 cents ($260 + tax) yet cust B pays only $59.99 for their 1000 min plan ... there is no way you can say it's legitimate to charge cust A more money when they used the same minutes.
Neither customer necessarily cost the company more money, so why charge them a different rate. I don't get charged extra per gallon if I use more gasoline than someone else, or more per kW of electricity, etc... so why should I be charged more in this instance?
I used to work at Sprint and it always caused such a headache for me as a rep and dissatisfied many customers.
I saw it countless times, at the time I didn't sympathize with the customer, but now that I'm out of the store I can see what the company is doing with overages is wrong.
If they did away with overages and simply made ONE plan that will flex up or down with customers usage, that would be fair.
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