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Best Buy Offers Buyer's Remorse Protection with 'Buy Back'

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somebody at bestbuy should be fired ...lol

crammy1

Jan 13, 2011, 7:28 PM
three best buy reps here attest that the return would be based on the retail price (which for example for the evo is $449.99) and not the purchase price(ie., evo @$199.99)..which i believe, and im sure im not alone in this, is suicidal for the company..
IF they are correct then their CEO should be fired lol if im right their trainers should be terminated cause apparently their not doing their jobs well XD

my 2 cents...
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crammy1

Jan 13, 2011, 7:29 PM
btw in the article it says "purchase price"
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screenamesuck

Jan 13, 2011, 7:37 PM
article must be wrong, because I work at best buy and was told my my manager as well as our training exercises that its off the retail price. Why would anyone buy a phone for a $1, pay $60 for the plan just to get $.50 back lol.

Don't worry about the company losing money. The company is still getting the $60 from the customer and most will proably not even take advantage of it untill close to time to upgrade anyways and by then you don't get much back. The company is also getting your phone in return, so they aren't really losing anything.

Its suppose to be based off of retail price. When you come back your in contract and will have to pay full price for a new phone which is why they are giving you money back based off the retail p...
(continues)
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jeffdws

Jan 13, 2011, 7:57 PM
I REALLY wish I could copy/paste an email from my Best Buy Mobile district manager to prove that the buyback is off the retail price, however since I value my job I'm not going to put proprietary materials on a public site. I am 100% certain, as are the other BBYM reps posting on here, that it is off the retail price. Why people who are NOT in the company and unfamiliar with the program think they are right by suggesting otherwise is beyond me.
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screenamesuck

Jan 13, 2011, 8:54 PM
no need to copy and paste, just read the thread I created and it gives a link to best buys official buy back section and it says it is off of the retail price.
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