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RadioShack Losing 400 Sam's Club-Based Kiosks

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Top message:  finally by cellboothmgr   Jan 10, 2011, 6:07 PM

Replying to:  Re: finally by Dreyfous23   Jan 11, 2011, 5:28 PM

Re: finally

by mangobeach    Jan 13, 2011, 4:20 PM

Not only was my training intensive and difficult, I had to pass 10 different tests for the 3 carriers we currently offer (At&t, Sprint and Tmo) with a minimum of 90% or higher. The training and tests were no jokes. I was also sent to train at different 3-5 day work shops for the carriers as well.

I worked for SCK, the training there was not anything to brag about. As far as the wireless training, it lacked a lot of basic info about the carriers. only taught on how to set up new service & upgrades. I dont know about the rest of the RS training, but the wireless training was incomplete. I had to teach my manager & staff. I even had to correct our district manager. The carrier reps though the training was really bad also. SCK uses RS wireless training. Plus, their was a lot of crap on that training that wasnt needed. whoever set it up, did it to make look like it was a great training. They failed on that part. Most of the people that came from previous wireless employment did better than those who did not. That being said, the new people that got trained by us are doing really well, & have created a name for themself. I am not putting you down, great #'s, but be truthful the wireless training there is a joke!

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