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RadioShack Losing 400 Sam's Club-Based Kiosks

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Replying to:  finally by cellboothmgr   Jan 10, 2011, 6:07 PM

Re: finally

by gammaxgoblin    Jan 10, 2011, 9:38 PM

I have worked at one of the Sam's Club Kiosks since 2001. You are quite misinformed and had evidently lost your ability to view things objectively. To point out your ignorance of anything relevant to this situation, RS has only operated the Sam's Club Kiosks for 4-5 years now. Prior to that it was run by Wireless Retail Inc., who also operated the kiosks in BJ's and some KMart and some Sears. They were really the pioneers of the wireless store-in-store concept in the US. Secondly, the persons employed at any carrier owned location are some of the most dishonest sales reps I had encountered. They quite often lie, especially ATT's, about what features are required by ATT to serve their own selfish purposes.

I tell people all the time that the absolute worst place to buy a wireless phone is from a carrier owned store. They have the highest prices and will exert the most pressure on the customer and most likely lie to try to close the sale. I assume this is where your bitterness has its roots in.

I cant tell you how many hundreds of people I have removed features, like roadside assistance on up to $15/mo data plans, from their accounts that they did not ever ask for. ATT especially turned a blind eye to feature slamming by all its core store employees.

Lastly, WalMart has no idea how to sell wireless phones. They seem to think there electronics associates can sell phones in between stocking items and generally doing busy work. Anyone can see that Walmart has no clue what they are doing concerning wireless phones. My store generated thousands and thousands of pure profit dollars for Sam's Club that they will no longer get. They measure their profitability in profit $ per square foot and we have always been in the top 3 items in Sam's Club, as a company. They couldn't handle no controlling 88 square feet and will be the worse for it. Every single day I encounter no less than 10 members who want help with an electronics item and there is no associate to be found. No these absent associates are gonna sell phones? lol Its ridiculous really.

Oh and finally, thank you for causing the public perception of wireless salespeople to right down there with used car salespeople.

Never trust a salesperson, of any item, they always have an agenda and that agenda is almost never what is in the customers best interest.

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