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RadioShack Losing 400 Sam's Club-Based Kiosks

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finally

cellboothmgr

Jan 10, 2011, 6:07 PM
i started selling phones in a sams club kiosk 6-7 years ago, and they were talking about this happening then. hopefully this will be the beginning of the end for RS.
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bobc74

Jan 10, 2011, 6:11 PM
I could never figure out why Walmart didn't do this before. Either kick out RS or buy them, close the RS stores and convert the electronics dept. in Walmart to RS branding.
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cellboothmgr

Jan 10, 2011, 6:19 PM
the kiosks in target will do WAY worse than they did in sams club. it will be enjoyable to watch RS crash and burn. their time has passed and they havent kept up with the changes in the industry.
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Iselltheshitoutofphones

Jan 10, 2011, 7:03 PM
A Wal-Mart employee or a Sam's RSC employee peedling phones?

It's 2 close to call......


Will
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cellboothmgr

Jan 10, 2011, 8:29 PM
ha, probably the RS...atleast the wally world reps know, they know nothing about what they are 'selling'
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GettingSleepy

Jan 10, 2011, 10:24 PM
Why do you hate Radio Shack so much? Perhaps you should try wishing they would do better rather then wishing they would fail?
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electronet

Jan 10, 2011, 11:57 PM
He just hates that they do better than he does..
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pintsize725

Jan 11, 2011, 9:51 AM
I can't believe that people are hoping RS tanks. There are a lot of people that will lose jobs if that happens.
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cellboothmgr

Jan 11, 2011, 1:28 PM
ha, radioshack has never done better than i have. i worked for radio shack kiosks for 2 years, 1 year in a sams club, and another year in a sprint kiosk in a mall. the pay was terrible in both. if you guys are really making 60grand/year, thats fantastic. if you worked for me and sold the same amount of phones, you would make way more.

you realize 30/hr is 60 grand/year right?
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island4prez

Jan 11, 2011, 6:43 PM
Laughing

so true
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island4prez

Jan 11, 2011, 6:41 PM
Telling again what they do at Radio shack... They certainly don't "sell" they give phones away or take orders. It ruins the industry for corporate employees that are payed way more than you for actuallu "selling" a product.

Go back to fast food to take orders
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cellboothmgr

Jan 11, 2011, 7:22 PM
i agree. im not a corp employee, but radio shack cant do half of what we offer. like i said before, if every one had the same pricing, RS and BestBuy would never sell another phone. why do you think RS and BB demand the pricing on the phones...its because they dont pay enough to have real sales people.
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cellphoneslinger

Jan 13, 2011, 10:19 PM
I disagree. I was a store manager for an SCK. I averaged 40k a year, sold my customers on the plans that fit them best. When they did have a problem I didn't just ship them to a corp store I got on the phone and called the carrier. Now I'm not saying this is true of every rep, but I still have customers calling me (I have not worked for SCK in almost 3 years) for questions and advice. This in not because i just handed phones out and said good luck, it is because I took care of my customers. So yes RS can offer almost everything you do if they reps want to.
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TheRickster

Jan 11, 2011, 8:58 PM
I can't speak for other Radio Shack representatives, and I'm not going to.

I know that myself personally, I know the most about every cell phone that I sell at the store where I work.

I make sure that I give the best possible service, including showing the customer how the phone works, some of the features, and as well as transfering contacts and media to their new phone (and I do that WITHOUT a cellbrite machine). If for some reason I can't transfer their contacts and such, then I refer them to the respective corporate store.

And that's only if I'm not able to do it myself.

Me? I sell electronics. Not JUST cell phones.
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muthatrucker

Jan 11, 2011, 1:18 AM
AGREED! I have experienced far too many let downs from RS. They are screwed...there is just not going to be the same potential as SC!! Twisted Evil
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muchdrama

Jan 11, 2011, 9:45 PM
cellboothmgr said:
the kiosks in target will do WAY worse than they did in sams club. it will be enjoyable to watch RS crash and burn. their time has passed and they havent kept up with the changes in the industry.


Sure they have. They dumped all the electronics parts they carried & became a cellular-centric retailer. What more do you want?
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cellboothmgr

Jan 11, 2011, 10:14 PM
what i want is for them to carry phones at the same price restrictions everyone else has. the one and only reason people buy phones from them is because they are way cheaper than anywhere else. which is weird because my stores out sell theres atleast 5 to 1.
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muchdrama

Jan 11, 2011, 10:34 PM
cellboothmgr said:
what i want is for them to carry phones at the same price restrictions everyone else has. the one and only reason people buy phones from them is because they are way cheaper than anywhere else. which is weird because my stores out sell theres atleast 5 to 1.


So, you're against Capitalism?
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cellboothmgr

Jan 12, 2011, 9:31 AM
no, i'm not. capitalism is actually working great for us. people decide to spend a little more money to have a better experience in my stores.
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cellphoneguy11

Jan 12, 2011, 7:58 PM
With that being said why are you against radioshack so much and the fact they are able to offer better prices. You said yourself your store is doing 5 to 1 to most radioshacks why worry about them at all most of those 1 activations may be the ones you send there cause they want no features on their phones. Why dont you cool it down a notch with radioshack hating a lot of people commenting on this thread is an employee of radioshack or sck currently and of course are a little concerned about what will happen after the change is complete, the last thing we want to worry about is a bitter person like yourself attacking the company's integrity. I do not want to argue about which company is better radioshack or corporate both are reasonable op...
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cellboothmgr

Jan 13, 2011, 2:19 PM
i dont work for corporate, and my employees will never send a customer to a competitor.
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electronet

Jan 10, 2011, 8:54 PM
I guess you guys are just immature children, wishing that more than 1200 sales associates lose their jobs. SCK, Radio Shack's Sams Club Kiosks are extremely profitable activating thousands of new lines daily..It has been their most profitable sales channel..The associates, my son is one of them, are commissioned sales associates earning on average 15-35 dollars an hour. They go through the same exact training the carriers retail stores require and typically out sell other 3rd party dealers like Best Buy. My son earned 65k last year doing an excellent job. I'll bet you petty people don't even come close..

The reason Sams won't renew, they want all the profit..The problem will be getting minimum wage employees to sell, train and give a dam...
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cellboothmgr

Jan 10, 2011, 9:06 PM
im not jealous of anything. your son could make way more money working for the right indirect dealer. it sucks they are losing their jobs, but the time has come. they dont go through any training the retail reps go through.

moving into target will be a failure, just give it time. radio shack doesnt understand the wireless industry.

the only reason you say radioshack has 'kept up' is because the carriers bend over backwards to give them free phones to sell because they know 99% of the reps that work for RS cant sell themselves out of a wet paper bag. all things being equal, price of equipment, RS and Best buy and Wall Mart and Target would never sell another phone.

your son sounds like he does a great job. i saw what was happ...
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WarriorProphet

Jan 10, 2011, 10:47 PM
Actually that is a fairly accurate range, I work at a Sam's club kiosk in Witchita, Kansas. Not exactly a bastion of techno-savvy consumers, and my worst part timers make $15, and I make $30+, in December my lowest rep averaged $21/hr.

Not only are Sam's customers loyal, but Radio Shack training is top in the industry. I left the corporate store because Sam's had all the traffic in my area.

Also, there will be no loss of jobs, and even though the top end reps may drop to $25/hr more reps will be promoted to manager due to there being more Target locations opening in current markets than there were Sam's Club Kiosks.

Also Target is a better contract, we are more integrated with the Target location than the "arm's length" at best and ...
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Azeron

Jan 10, 2011, 11:37 PM
So these Corporate versus Indirect Wars are still ongoing, eh?
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electronet

Jan 10, 2011, 11:49 PM
So you were a bad employee, got fired I guess for not activating the phones cellboothmgr..No need to lie here, we see through your grudge..BTW, they only get paid on activated phones so your statement that they never activate phones isn't true..
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cellboothmgr

Jan 11, 2011, 1:39 PM
im talking about current day. the radioshack in the mall rings the phone through but doesnt turn them on. they dont physically activate the phone.

i know how people get paid.

its funny to hear what people think of themselves when they have never worked outside the box of RS.
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Dreyfous23

Jan 11, 2011, 5:35 PM
@cellboothmgr again, where are you getting this information from? Take off your BestBuy glasses and man up to the fact that you're full of garbage.

I've worked at several mall stores to cover sick employees and for a change of scenery. Each and everyone phone that was sold during those shifts were activated when sold with a 2 year contract.

Now, you may be referring to the Pre-paid phones, yes we don't have to activate them if the customer requests it. But we'll try to offer the service as it's a sales incentive and another earning channel for RS employees.

cellboothmgr, please stop with your mouth breathing induced manic posts and just admit you're full of BS.
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cellboothmgr

Jan 11, 2011, 7:11 PM
listen, i know the difference between prepaid and post paid(2 year contract phones for those of you that dont know). we have several people come to our stores with brand new phones in the box that was activated on the network at a radioshack, but the phone had never been turned on.


im not sure what 'best buy' glasses are, but i hate best buy just the same as RS, i dont discriminate.
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Dreyfous23

Jan 11, 2011, 5:28 PM
@ cellboothmgr

Where the heck did you get your information besides pulling the info out of your a**? I've worked for a year now at RadioShack in a Bay Area Store in California.

Not only was my training intensive and difficult, I had to pass 10 different tests for the 3 carriers we currently offer (At&t, Sprint and Tmo) with a minimum of 90% or higher. The training and tests were no jokes. I was also sent to train at different 3-5 day work shops for the carriers as well.

So, again I'll ask you cellboothmgr, where did you get your information about RS's training of their employees when it comes to Cell Phones?

Because all I'm seeing is vertical lip service coming out your rear.

So yeah, flame all you want, your post here is ...
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cellboothmgr

Jan 11, 2011, 7:19 PM
maybe you guys in cali do it different. especially if you are really doing 115+ your self. the RS out here are lucky to sell 20 total phones a month of all 3 carriers, including prepaid. the management has been horrendous up until the last maybe 2ish years. i dont know their new DMs. i know for sure the sales reps out here do not take all these tests and go through this training.


my information is from personal experience. i have friends that work their. i have employees that used to work there.
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despotic931

Jan 12, 2011, 8:59 PM
So, RadioShack in your area sucks, where I am at we at RS are king. Other third party dealers are shady, screw over the customer, then screw over their employees worse. I recruit ones with talent, and have never had one leave me to go back. Corporate stores vary, from good (AT&T) to terrible (Sprint), but either way it's part of the game. Pricing, yea we got that, but what we don't have is every customer coming through our door looking at cell phones. You wanna talk sales? Try taking a guy with a fuse and finding out he has a line in his pocket eligable for upgrade. Where I am sitting, corporate stores are customer service and great clerks, but most of them don't understand real sales, and typically throw credits at any objection. As far as ...
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cellboothmgr

Jan 13, 2011, 2:26 PM
ha, yeah. i dont really understand the industry. like i said, without pricing you wouldnt sell anything. claiming you make a ton of money is all relative to your situation. i used to drink the RS kool-aid too and think i was making a ton of money for what i was doing. i left managing an sck in one of the busiest sams in the region to managing the lowest volume t mo corp kiosk and my pay more than doubled. then i went to a private dealer and made more as a sales rep than i did at tmo.
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mangobeach

Jan 13, 2011, 4:20 PM
Not only was my training intensive and difficult, I had to pass 10 different tests for the 3 carriers we currently offer (At&t, Sprint and Tmo) with a minimum of 90% or higher. The training and tests were no jokes. I was also sent to train at different 3-5 day work shops for the carriers as well.

I worked for SCK, the training there was not anything to brag about. As far as the wireless training, it lacked a lot of basic info about the carriers. only taught on how to set up new service & upgrades. I dont know about the rest of the RS training, but the wireless training was incomplete. I had to teach my manager & staff. I even had to correct our district manager. The carrier reps though the training was really bad also. SCK uses RS wirele...
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cellboothmgr

Jan 11, 2011, 1:42 PM
their stock is still down..

"Yet, for all that, the company's stock price is about back where it was at the start of the year, on investor concern about tightening margins and tougher earnings comparisons in the future as demand from popular product launches wanes. Takeover speculation that lifted the shares in the spring also has abated."
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gammaxgoblin

Jan 10, 2011, 9:38 PM
I have worked at one of the Sam's Club Kiosks since 2001. You are quite misinformed and had evidently lost your ability to view things objectively. To point out your ignorance of anything relevant to this situation, RS has only operated the Sam's Club Kiosks for 4-5 years now. Prior to that it was run by Wireless Retail Inc., who also operated the kiosks in BJ's and some KMart and some Sears. They were really the pioneers of the wireless store-in-store concept in the US. Secondly, the persons employed at any carrier owned location are some of the most dishonest sales reps I had encountered. They quite often lie, especially ATT's, about what features are required by ATT to serve their own selfish purposes.

I tell people all the time tha...
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GettingSleepy

Jan 10, 2011, 10:17 PM
I'm so sick of corporate and indirect stores bashing eachother. Can you guarantee your customers will have a bad experience at one place or the other? No you can't. Every company has good people and every company has bad people. Let the customer decide where they're receiving good service from.

Anyway, I agree with what you're saying about Wal Mart. Customers don't exactly expect good service from there though, do they?
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Azeron

Jan 10, 2011, 11:42 PM
Bravo! Well said!
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Azeron

Jan 10, 2011, 11:40 PM
He dragged you down into the muck quite nicely though. Gotta take the high road next time.
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cellboothmgr

Jan 11, 2011, 1:37 PM
i started working for the SCK right when WRI sold to RS. i started june 1 of 2005. so i guess this summer would make 6 years. ive been in wireless since then.

and the used car sales thing has been around since ive started selling phones. sams club will be worse than wal mart selling phones.

if you are a salesman, why would you tell people to never trust a salesman..you make no sense.
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cellphoneguy11

Jan 10, 2011, 10:42 PM
I have been working in Sams Club since 04 took a brief leave to go work for AT&T for about 6 months when i decided to leave because the customer interaction could be less scripted and I wasnt required to meet very high feature standards on phones so i went back to rs, in fact it was usual business to send the typical old person's who didnt want features on their phones to our online site or sams club. Both are good places to shop however to me the atmosphere was just better in sams club. I am currently employed by radioshack in sams club and can say im sad to see an end to this I have a great rep in my club with all my customers and had a great run here. Radioshack is a good company that is overall good to most of its employee's at least ...
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ejrsteven

Jan 10, 2011, 11:11 PM
Think rs should work it out but if not it will be rs just stepping into the future
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muchdrama

Jan 11, 2011, 9:44 PM
cellboothmgr said:
i started selling phones in a sams club kiosk 6-7 years ago, and they were talking about this happening then. hopefully this will be the beginning of the end for RS.


Right. 'Cause then thousands will be out of work.

Let's try to think before we post.
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cellboothmgr

Jan 11, 2011, 9:49 PM
radio shack is a terrible company and has already closed hundreds of stores to show a profit. thats the only reason they havent tanked yet. since no one wants to buy them, they will continue to shut stores down because they dont know what they are doing.

if everyone is sooo great at selling phones, they could just get a job with the direct and indirect channels.
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muchdrama

Jan 11, 2011, 10:13 PM
cellboothmgr said:
radio shack is a terrible company and has already closed hundreds of stores to show a profit. thats the only reason they havent tanked yet. since no one wants to buy them, they will continue to shut stores down because they dont know what they are doing.

if everyone is sooo great at selling phones, they could just get a job with the direct and indirect channels.


I suggest you review your 'facts'. Radio Shack is actually doing pretty well. Go read a newspaper. Preferably the Wall Street Journal. But this will do: http://seekingalpha.com/article/245934-why-ra dioshack-is-still-relevant

Thank you for playing, sir.
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muchdrama

Jan 11, 2011, 10:36 PM
cellboothmgr said:
http://blog.tmcnet.com/blog/tom-keating/news/radio-s ... »

http://www.msnbc.msn.com/id/11409391/ns/business-eye ... »

http://www.forbes.com/2006/02/17/radioshack-edmondso ... »

i could post hundreds of news articles stating the same thing.


Everyone is closing stores and laying people off. This is The Great Recession.
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cellboothmgr

Jan 11, 2011, 10:43 PM
you dont read anything do you. that was from 06.
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muchdrama

Jan 11, 2011, 10:53 PM
cellboothmgr said:
you dont read anything do you. that was from 06.


Geezus. Try some punctuation and grammar. I'm turning off 'notify on new replies'.
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cellboothmgr

Jan 12, 2011, 9:29 AM
typical.
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kiosksalesman

Jan 12, 2011, 1:56 PM
@ cellboothmgr

From what I have read I am guessing you either got fired from Radioshack or wasn't making much money because you weren't selling many phones. To you, the closing of the kiosks in Sam's club makes you warm in fuzzy inside because its a company that I am sure hired you and then instantly realized the mistake they made. If you knew much about Radioshack you would know that they have opened many kiosks in Target stores and plan to be in every Target store by the middle of this year. It may take time to grow a customer base in these Targets but you watch, it will thrive more than the Sams Club Kiosks have. The traffic in Target stores is greater and the nice thing about it is you get "fresh" customers rather than being at a Sam'...
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cellboothmgr

Jan 13, 2011, 2:30 PM
no, actually, people like me are whats turning around the economy. in 3 months i created jobs for 10 people. within the next year, ill create atleast 10 more. something you will never do.
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