FCC Lays Down 'Bill Shock' Proposal
An Ok idea
Here's the thing, carriers waste a ton of customer service time and credit back a ton of this crap anyway.
Bill alerts would make sense.
That being said, if they also put in the proposal that if a carrier warned you and you STILL went over, you could not ask for the credit back and give carriers some teeth to get that money back instead of just passing it off to collections.
If a carrier has to hold your hand when it comes to usage, then they should be able to actually collect when you go over.
Bill alerts would make sense.
That being said, if they also put in the proposal that if a carrier warned you and you STILL went over, you could not ask for the credit back and give carriers some teeth to get that money back instead of just passing it off to collections.
If a carrier has to hold your hand when it comes to usage, then they should be able to actually collect when you go over.
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I agree! Most carriers do have a usage calculator, that you can check from your phone!
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The Company I work for already provides at no charge Overage Protection. I alerts you when you read 75% of your minutes and messages and the again at 100%. also has plans that have Overage caps so if you go over your minutes you will not be charged more than $50 single line or $150 family plans for overage.
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Doesn't that lead to some HUGE abuses? If there's no incentive to stop going over, some people would be willing to pay the extra 50 or 150 and just abuse the hell out of it.
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This is true. The way I see it is if a Wireless provider took the initiative to do this themselves Customers look at that provider as a company that is looking out for them. Very Good PR. If the government has to "regulate" it it looks bad and the carriers are seeen as only looking out for their profits at the expense of their customers.
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Because if it originates from the government it will be less efficient and most likely miss real issues to focus on ones that get them more votes
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This forum is closed.
