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Sprint Selling Certified Pre-Owned Phones

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My 6th Palm Pre is already a refurb

lanmansa

Oct 11, 2010, 4:41 PM
Don't think I'll notice the difference if I were to buy a refurb phone. Sprint keeps sending me refurb replacements for my Pre and as long as you have TEP on your plan you are safe with whatever phone you get if it breaks. Hell my last 5 phones were all refurbs! All Pre's. Rolling Eyes
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Jayshmay

Oct 11, 2010, 5:17 PM
What's TEP?
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glinc

Oct 11, 2010, 5:37 PM
Total Equipment Protection. $7/month that includes asurion insurance and extended warranty.
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Jayshmay

Oct 11, 2010, 5:40 PM
WoW I wish Verizon offered something like that!
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Redrum69

Oct 11, 2010, 5:43 PM
How much is the deductable?
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crammy1

Oct 11, 2010, 10:45 PM
$50 for dumbphones
$100 for smartphones + instincts
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Kayslay34

Oct 12, 2010, 3:00 PM
Dont give wrong or incomplete information, There is No Deductible if there is no physical damage or water damage to the phone. (Lost or Stolen also is a given) Customer has to go to a repair center or speak with advanced exchange department (tech).
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Kayslay34

Oct 12, 2010, 2:59 PM
There is No Decutible if there is no physical damage or water damage to the phone. (Lost or Stolen also is a given)
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vzwINCRED

Oct 11, 2010, 6:00 PM
they do. call them and ask about the insurance programs. asurion does insurance for all companies.
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Jayshmay

Oct 11, 2010, 6:01 PM
Well what is it called with Vzn that is comparable to what Sprint offers? I need to know what to ask for.
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Knightlyjay

Oct 11, 2010, 9:42 PM
It's called TEC (Total Equipment Coverage) and it is 7.99 for smartphones and 5.99 for Multimedia and Feature phones. If you are purchasing a CPO, full retail or are a new or upgrade transaction you can add it.
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DiamondPro

Oct 12, 2010, 12:18 AM
how much is the deductible?
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XMegadeathX

Oct 12, 2010, 6:46 AM
Hey jay Verizon does have TEP me and my wife have it on our droids its 7 dollars a month
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eilrah

Oct 16, 2010, 1:25 PM
Jayshmay said:
WoW I wish Verizon offered something like that!



They do. Its through the same insurance company "Asurion".
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glinc

Oct 11, 2010, 5:38 PM
After the 3rd phone, you are elegible to get another model. You just gotta ask.
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bluecoyote

Oct 11, 2010, 10:53 PM
I asked after suffering through the wretched POS known as the HTC Apache and I was told "nope."
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T Bone

Oct 11, 2010, 11:21 PM
In my experience those kinds of things are at the discretion of the person you are talking to, call customer care, explain the situation clearly, BE NICE (can't stress that enough) and often they will bend over backwards to help you out, call them, begin screaming and yelling, be insulting and threatening and in general just act like a jerk, and they will likely tell you to buzz off.
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Cabbit-sama

Oct 12, 2010, 9:16 AM
if you are wanting a different make and model you can end up spending a lot of your time on the phone depending on who you keep getting (the lucky ones only have to spend 10 minutes or so if they got a halfway decent representative). don't call regular customer service either since they don't handle warranty/insurance issues. just contact the proper department and if the first rep says no ask for a supervisor and if they say no ask for someone above them no matter what they say.

don't take no for an answer. just don't get upset and start yelling and generally being irate either because that gives them a reason to hang up on you for abusing them -- contrary to popular belief you may think reps are peons but they do not have to listen to y...
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SellPhones82

Oct 12, 2010, 11:03 AM
The "Limon Law" only applies to phones that you pay the deductible on (which is done by a 3rd party...use to be Lockline but I think it changed) and its if you receive three in a row that do not work. If you are going into a Service Center and having the phone fixed or swapped out at no coast they will just keep giving you the same model unless they no longer carry it...I'm on my 7th Pre!
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Cabbit-sama

Oct 12, 2010, 2:04 PM
that's not true as the three in a row policy that i know of is due to warranty exchanges. i cannot speak for the service centers but i do know about doing exchanges over the phone through warranty. you weren't persistent enough. warranty will do the exchange but like i said it depends on how difficult the rep you happen to be speaking to plans to be. i have had to call warranty on behalf of the customer many times so i do know they will do it. like i said it is all about profit and loss. if you keep having to call them about the same issue and escalating it, it would cost the company less to just exchange the phone than it would to keep having you call in. it is within the rep's discretion to exchange for a different make/model comparable to...
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Kayslay34

Oct 12, 2010, 3:08 PM
Its not a sprint policy, its what your talking about is the WELL Policy, and it has to be 3 handsets within a certain time frame and its not always guaranteed a different models, some phones are not included in the wellness policy, such as blackberry's, touch pros, and pre's. Those phones will keep getting replaced with same model unless you find someone in sprint to break the policy. And when you are offered a swap its to what ever is considered compatible and is also refurbed generally.
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glinc

Oct 12, 2010, 4:24 PM
No need for someone to break the policy. The list of compatible phones will show up right away after the 3rd exchange within 6 months. It's just up to the rep to see if he'll select it for you or not.
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Megatron

Oct 12, 2010, 4:37 PM
It's a management call. Its not an absolute rule. Its an option and every situation is unique. Allowing it to be a judgement call keeps the bums, bobos, and hustlers from getting a different device without upgrading or for legitimate reasons.
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Sprint_2008

Oct 13, 2010, 6:20 AM
If you go into a repair center, they have a small budget of times per month management can over ride a different model, and it isnt the typical guy throwing a fit and wanting to cancel. Once they run out of that budget then theres not much they can do. In most cases they offer an early upgrade before the WEL violation and swapping different models.
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vercetti

Oct 13, 2010, 4:52 PM
Cabbit-sama said:
if you are wanting a different make and model you can end up spending a lot of your time on the phone depending on who you keep getting (the lucky ones only have to spend 10 minutes or so if they got a halfway decent representative). don't call regular customer service either since they don't handle warranty/insurance issues. just contact the proper department and if the first rep says no ask for a supervisor and if they say no ask for someone above them no matter what they say.

don't take no for an answer. just don't get upset and start yelling and generally being irate either because that gives them a reason to hang up on you for abusing them -- contrary to popular belief you may think reps are peo
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Mentat

Oct 11, 2010, 7:07 PM
Your phones not broken!!! The palm Pre is just a crappy phone. So suck it up and get something decent.
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Otowncell

Oct 12, 2010, 10:52 AM
Most insurance claims are sent refurbs. This article is about Sprint actually selling refurbs to new customers/upgrades
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slolearner

Oct 13, 2010, 6:05 PM
It was sort of meant to be tongue-in-cheek. Rolling Eyes
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landmarkcm

Oct 13, 2010, 8:13 PM
Wow so many Pre's what could poss be wrong that you have had to have so many of them? That phone is reported to have the least probs in general of Sprint's smartphones. Mine is just about to arrive from Ebay its a refurbished one & I cant wait to get it my freind has the Pixi and he said web os is the best and easiest os to use and iv'e read mostly positive things abt the Pre to bad it didn't catch on more as planned mostly because of Android.
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lanmansa

Oct 16, 2010, 7:37 AM
Don't get me wrong, I love WebOS I think its a great OS. I just had a lot of weird hardware issues. GPS never working, keys on the keyboard getting stuck and repeating constantly, sliding open keyboard would cause phone to reboot, and one replacement I got was not able to acquire any cellular signal. All the phones I've used have never been abused or used roughly. Just my luck I guess. My Blackberry I also have has been rock solid (just not a very pretty OS).
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landmarkcm

Oct 16, 2010, 3:11 PM
hmm gotchya Ya I have a BB 8330 comming to me "I gotta stay off Ebay" lol but I hope im not torn because BB your right is not as pretty hopefully will be better w version 6 and they have more apps. But im gonna try out the pre
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