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AT&T Confirms Early Upgrade Price Increase to $200

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Before the flames begin...

GeeksAreBest

Oct 7, 2010, 4:11 PM
I personally, think this is great. The only downside to it is if there's something legitimately wrong with your phone and you want something different. If it's just a "I want something new and shiny!", by all means, charge away!
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trenen

Oct 7, 2010, 6:33 PM
From my experience working for AT&T...most 'problems' people have don't actually exist or are not the device but the network (dropped calls). There is a very precise system that AT&T has if you know about it. If you return the same model 3 times with VERIFIABLE and DOCUMENTED problems, they will offer you a free upgrade to any comparable device in the same class (in other words, you cant turn in a cheap flip phone and get a free Blackberry) if you NICELY ask. Problem is...most people are assholes by the time they get to that point and ruin their chances.
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T Bone

Oct 7, 2010, 7:33 PM
If you are NICE you can get customer care to do just about anything for you....the problem is most people when they call customer care are not NICE
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