Verizon Wireless to Refund $90 Million in Data Fees
Nooooooooooooooooooo--
--we don't charge you for data if you accidentally hit our strategically placed web button. Nope. It's a figment of your imagination.
Uh huh.
Uh huh.
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Michaelhtc said:
Seriously people; pay attention to what you're doing. . .
Unless you purposely map your buttons differently, it's extremely easy to hit the directional pad accidentally.
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Menno said:
On of the reasons I offered to remap those buttons for customers.
You're a good egg.
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agreed, in a world of scamming salesmen, its nice to see there are good ones out there too.
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How about when the rep offers to block web access for customers to completely eliminate "accidental" web access, the customer says "No" but comes in 3 bills later wanting $50 in credit... Customers need to start taking responsiblity for their actions and decisions.
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phngrl07 said:
How about when the rep offers to block web access for customers to completely eliminate "accidental" web access, the customer says "No" but comes in 3 bills later wanting $50 in credit... Customers need to start taking responsiblity for their actions and decisions.
I have no sympathy for people who actually used significant amounts of service and are then simply whining because they don't want to pay for a product they consumed.
Neither does the FCC.
This is about trivial, accidental usage registering significant (though still small) charges for services that were not actually "consumed" in a meaningful way.
Issuing credits for usage values of less than 25 kB is the right thing to do....
(continues)
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phngrl07 said:
How about when the rep offers to block web access for customers to completely eliminate "accidental" web access, the customer says "No" but comes in 3 bills later wanting $50 in credit... Customers need to start taking responsiblity for their actions and decisions.
What??? This wouldn't apply to them. This only applies to people who accidently hit the web botton on their phones and get charged $1.99/mb when they one used 3kb of data.
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phngrl07 said:
How about when the rep offers to block web access for customers to completely eliminate "accidental" web access, the customer says "No" but comes in 3 bills later wanting $50 in credit... Customers need to start taking responsiblity for their actions and decisions.
We're not talking about those idiots. We're talking about savvy users who just made a mistake and got charged $1.99 for it.
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Menno said:
On of the reasons I offered to remap those buttons for customers.
You shouldn't have to. User-defined shortcut keys should be pre-programmed to [nil].
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While I do think that is a good option, especially for flip phones, at the same time I think a better option would be to put the user defined shortcut setup as part of the "setup wizard" that is on every device.
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I had a basic Lg Lx6600, never used data, never hit the browser button, still got charged for the $2 charge for data, just emailed them about it and they removed it. that's just Verizon gaining $2 from EVERY customer and hiding it as a charge for "Data".
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This is the reson why customer complain about their carrier. Dont give option or features to help them out in a issue like data overage. It would be great if they had a way to fix overages.
😁
😁
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This forum is closed.
