Senator Targets 'Bill Shock' With New Bill

Sprint's welcome call center will go over a customer's plan and account with them within days of activating a new line of service (to make sure everything is correct, and that they weren't misled during the initial purchase). Then, they will call that new customer if they see more than a few bucks worth of overage charges, to see if they want to rethink what type of plan or addons they need on their account. This started almost 2 years ago.