Senator Targets 'Bill Shock' With New Bill
It's all about data...
The fact is they make lots of money on overages and that is why they don't warn you. And data usage is really hard to track real-time.
Not all phones make it easy to know how much data they are consuming also. Things can be scheduled to run in the background so you might not even know they are there.
If you live or work near the border it could be possible sometimes that your phone would connect to a tower in Mexico or Canada and that can make even talking super expensive.
It should be something the carriers should ...
(continues)
It's a pretty standard situation, a customer is on say a 900 minute plan, uses 3,000 minutes, incurs $945 in overages, calls in, changes to unlimited which is only $10 a month more.....then $935 of overages are waived
Happens all the time, and all carriers do it...
No, they don't make a lot of money off of overages, because almost no one ever actually pays overages, overage charges are almost always credited back to the account
In general, it is not a good idea for companies to be really rigid about policy....if you want people to give you their money, you have to be willing to work with people, even bend the rules to some extent.....
Maybe companies should only offer unlimited plans. Or have a built in clause that if you choose a non-unlimited plan, you waive any chance of getting fees waived. Put it in nice big 24 point lettering if you need to.
My point is, If Joe agrees to plax X, then totally blows his useage out of the water and gets a huge bill, then Joe should have to pay whatever charges he racked up. There is no reason the company shoud be expected to reduce his charges because HE was the one who chose to use more than his allottment. Now, if halfway through the month, Joe looks at his useage and says "damn, I'm using more than I thought I would, I better call in and up my plan or I'm going ...
(continues)
Ask 20 people and you'd probably get 20 answers.
I think its reasonable for customers to be responsible for monitoring their useage, and to give them the ability to upgrade their plan before the overages occur. Or maybe, give customers a one time only option to waive overages fees they just incurred if they agree to an unlimited plan for a period of time.
Call me crazy, but I think a business should be abel to collect the money it is owed based on the signed agreement the customer made.
This forum is closed.