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Senator Targets 'Bill Shock' With New Bill

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understand your service

bobc74

Oct 1, 2010, 1:24 PM
Why should it be up to the carrier to notify a user when they exceed their usage? When was the last time your electicty, water or gas company personally notified you that your usage was running above the average? All the carriers offer plenty of options for the consumer to choose how much usage they need or want to pay for. They also have multiple options available for consumers to monitor their usage throughout the billing period. If the consumer doesn't keep tabs on their usage why should that be the carrier's fault? In my 13 years experience as a wireless sales consultant, I would say most people that have problems with this issue tend not to look at their bills, monitor their usage, select a realistic plan for how they use their phones...
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monster_will

Oct 1, 2010, 1:35 PM
we made the same point at the same time! lol 🤣
but WE are right. we don't need to babysit customer's.
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acdc1a

Oct 1, 2010, 2:04 PM
Offer unlimited everything for a simple, low price and there would be no reason for this. There's a reason that Metro has grown to over 7.5 million subscribers...and it's not Ranjit and Chad.
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monster_will

Oct 1, 2010, 2:23 PM
Ranjit and Chad!! LMAO!! 🤣 🤣
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JeffroPuff

Oct 4, 2010, 5:44 PM
yeah... go Metro go... 🙄
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Sigma1570

Oct 1, 2010, 3:25 PM
Amen-

Even with alerts sent to their phone about exceeding usage the sames customers will just deny or ignore those too!
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mkl4466

Oct 2, 2010, 2:41 PM
There's a difference here. Your electic, gas, and water company don't charge you a set monthly price for an allowance of utility, then slam you with overage charges if you exceed that allowance. You pay for exactly what you use, so the months that you use less, you pay less, and vice versa. Cell phone companies don't give a refund or credit on months that you use less than your allowance. If you've ever 1. had a crazy bill or 2. felt sympathetic to a customer who had a big bill because they were either misled or taken advantage of, then this doesn't sound like a bad idea. This falls into the category of things that people (or companies) should do anyway just because its a good thing to do, but it shouldn't have to be mandated by the governme...
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xjittianx

Oct 2, 2010, 3:37 PM
this is a carrier that does this now partically. tmobile even more plus customers get text notifications when they are about to go over. they've been doing it for a year, and i don't see them having any sort of competitive advantage from it and no other carrier has done so.
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Matrixbarf

Oct 5, 2010, 12:04 PM
Sprint's welcome call center will go over a customer's plan and account with them within days of activating a new line of service (to make sure everything is correct, and that they weren't misled during the initial purchase). Then, they will call that new customer if they see more than a few bucks worth of overage charges, to see if they want to rethink what type of plan or addons they need on their account. This started almost 2 years ago.
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BeResponsible4yractions

Oct 4, 2010, 4:17 PM
Ok - then forget about Utility companies. How about cable or landline telephone companies, internet service, etc.
T-Mobile is not the only carrier that sends SMS. US Cellular has had overage protection for quite some time now and sends one at 75% and another at 100%.
However, if I sign up for 1000 minutes and use 1500, who's problem should that be? If I am on a plan that covers me locally and I decide to travel and incur charges, or I made international calls, etc, who should pay for what I used but think should not have to pay for??? I used the service more than I should have, hence I am responsible. Customers can call and ask for how much they used. Some carriers offer info over an automated system or even online.
Rather than pointin...
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