FCC Mulling 'Bill Shock' Warning System
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Top message: Tag: sudden outbreak of common sense by KriisCDW
Replying to: When a company is more concerned about profits... by KriisCDW
I think you're missing the point several people are trying to make here... No matter how many texts/calls you make or send to someone people are going to make excuses. "Oh i didn't receive that text." Or, Why didn't i get a collection call to tell me my account was 30 days past due?" It doesn't matter WHAT cell phones companies or any company does customers will continue to be lazy because they want everything handled for them. It's just like having a maid. No one honestly needs a maid, but people justify having one because their "TOO BUSY" to clean up after themselves. They wan people to hold their hand and take care of everything for them so they can be lazy. Bottom line. Example. Prior to T-mobile changing their data stick policy a customer received a 15,000$ bill. He called in and complained, saying "oh i got the 4 warning you sent me i just thought it was a error i was getting and that if it was serious you would just turn off my service." He demanded a credit, and of course Tmo being the "nice" carrier did credit it. It just shows you pure laziness. It's ridiculous having to depend on someone else to keep track of something that is so easy to just press a few keys on your phone or device..
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