AT&T Offers Settlement to Some Customers
This is retarded...
Stop using all your money on hair grease and pay your phone bills and stop bitching about ETF's on contract agreements you SIGNED and AGREED to.
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People like !you! make me wish there were more consumers on Phone Scoop rather than those looking out for big corporations.
It's because customers are binded by contracts that these big corporations that you suppor aren't motivated to keep customers happy.
It's because customers are binded by contracts that these big corporations that you suppor aren't motivated to keep customers happy.
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personally i think it has nothing to do with att or any other provider or corporations for that matter. americans in general are opposed to paying for things. even though they are conractually obligated to pay for it. that's the thing. people hear of someone being let out of their contracts for whatever reason and they call thier provider and feel maligned when they are told "hell no!" so they sue. that's retarded. consumers need to understand the words "legally binding agreement". when you put your john handcock on the dotted line. you're in until the term is up. or until you die. whichever comes first. i'm not saying there arent stipulations for which people should be let out. but 8 out of ten times i hear it is because "we've paid our bil...
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The problem with the "Contractual" commitments, is that they are one sided. While the subs have a commitment, so should the carriers. Tons more people are using cell phones than three or even two years ago. As the percentage of users increase, so do the complaints. I have said this before in other posts: 30 percent of wireless consumers are deeply disappointed in how ALL carriers are handling their complaints with billing, service and so forth. All carrier CS portals have been exhausted. Now they have turned to the government for answers. ETFs are only the icing on the cake. The government can't ignore complaints of this magnetude. I think if you had a complaint, you would want to be heard as well. Carriers are misusing their power as levera...
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I really don't know what to say to your statement. I was hoping for more along the lines of "Woo Hoo! I get a free bluetooth or one time service credit of $50." Instead of just lashing out at a company that services 80 million customers or so ever think to ask why they have an etf still? Let's get rid of the etf and have the customer slowly pay us back for the phone. Kazaam! Prices on your plans just went up more. Want us to eat the cost of the phone ($200+) so you can have the unlimited talking plan w/text and 'net? ($100+) Presto! High end phone sales plummet oooh or better yet the Oregon branch of customer service reps... laid off! Thank you customer you really are ALWAYS right.
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I don't shoot from the hip. I have been a cell phone subscriber for almost 30 years and I have never experienced awesome service frrom any carrier. It has always been: It's our way or the highway. When cell phones were considered luxury items like when I purchased my first in the 80's there was a certain merit to this logic. Now that cell phones have mainstreamed into massive market, it has become norm. It is time for carriers to start earning a customers business rather than locking them. I am a proponent of purchasing the device straight up and being able to take it with me if my carrier decides to treat me like crap. Right now that choice is very limited. I certainly hope for the abolishment of subsidies.
BTW, VZW or ATT didn't gain th...
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BTW, VZW or ATT didn't gain th...
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Well, Tmo's new plan, where you pay for the full retail price of the phone over, I think 20 months, is a good start.
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I feel the same way, if a consumer is *binded*, then the carrier isn't motivated to keep them happy. Where as if a customer is free, then well, they better keep them happy, or the customer will start looking for other carriers.
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if carriers werent spending so much money buying phones and their exclusivity from manufacturers to sell to their customers, they would have more to spend on the network. and customer retention. and my friggin hourly pay. 😁
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Customers choose to be "bound by contract". However, having said that, is it possible to be "bound by contract" and still be happy with the product being offered and treated well? A slippery slope but this is my own experience. I have Dish Network. They have contracts. I entered into one. I have been very happy because I love TV and my DVR and when things are going well... GREAT! In fact, I think I'm out of contract but I really don't know because I don't care. I'm getting what I want. Now having said that, customer service is a joke. Thankfully, I rarely if ever have to call them.
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So what is the purpose of evil contracts in the satelite tv industry? And how long? 1yr, or 2?
To me, binding a customer with a contract, shows me that a company isn't confident enough in their product and or the service that they provide for the customer to be month to month. If a companies product or service is THAT good then a customer will stay because they are HAPPY, not binded.
To me, binding a customer with a contract, shows me that a company isn't confident enough in their product and or the service that they provide for the customer to be month to month. If a companies product or service is THAT good then a customer will stay because they are HAPPY, not binded.
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i disagree...i have charter bundle and it is a promotion for 119.99 for phone, internet and 200 channels with dvr. i have an introductory rate that i am locked into for a year because i have such a "good deal". so they are guaranteed money and if i want to break it i have to pay. i dont see a problem with contracts for subsidies. but i wouldn't mind seeing consumers pay full price for the phone and having a service provider be strictly a service provider.
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Jayshmay said:
To me, binding a customer with a contract, shows me that a company isn't confident enough in their product and or the service that they provide for the customer to be month to month. If a companies product or service is THAT good then a customer will stay because they are HAPPY, not binded.
It also says "we're giving you X for cheap, and in return you promise to keep our service for Y."
You can get a month to month plan, and im sure every carrier is confident in their service to you during that period.
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