AT&T Asks Its Customers to Become Unpaid Network Testers
So in other words, AT&T uses crowd-sourcing to improve their network and you complain....
I agree in a mythical fairy land AT&T would've never had network issues to begin with, but here they develop a program to allow users to offer feedback on their network (the same thing you call 611 on Sprint, T-Mobile, and Verizon to do) and all of a sudden it's "BAD AT&T" because they're now making you an unpaid network tester.
So the difference between being a customer and an "unpaid network tester" is an app that makes the process of reporting network problems easy.
How dare AT&T let me voice a complaint! They should be scanning my blog and reading my complaints there.
So the difference between being a customer and an "unpaid network tester" is an app that makes the process of reporting network problems easy.
How dare AT&T let me voice a complaint! They should be scanning my blog and reading my complaints there.
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I wish I had more technical knowledge of it all, but it seems like they would surely be able to tell which areas have more dropped calls and dropped service without manual reports.
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But it doesn't always tell the whole story. This isn't the only metric they use for determining network quality, they're simply allowing customers to report in something like an unreliable data connection, poor voice quality, which are more "grey area" things that a customer and machine may have different perceptions of.
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Actually Bluecoyote, I think this is a great idea. However, my problem with it is that many of the other 70 million non-iphone ATT subs have complained of service with very little results. Why will the iphone complaints make any difference? And why can't the non-iphone users have a formatted app for their devices? Is this an Apple app or an ATT app? Is it only iphones having the issue? Which one is trying to improve the service? I think this idea should be widely spread to other ATT smartphone users as well to authenticate better answers to many questions about the service of ATT.
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I'm guessing it's coming to other phone platforms as well. They can still call 611 and complain the old fashioned way...
But...
1) The iPhone's application distribution model makes this easy and quick to propagate. No other app store on AT&T is even remotely close besides maybe MEdia Net.
2) iPhone development is easy (there's one device you're developing for, not 10... or 100+) This is why
3) It's 75% of new activations on AT&T are iPhones.
4) All iPhone users all have data plans.
5) The iPhone supports WiFi to send data if the network isn't available.
So in other words, the iPhone is the perfect platform to test this on.
But...
1) The iPhone's application distribution model makes this easy and quick to propagate. No other app store on AT&T is even remotely close besides maybe MEdia Net.
2) iPhone development is easy (there's one device you're developing for, not 10... or 100+) This is why
3) It's 75% of new activations on AT&T are iPhones.
4) All iPhone users all have data plans.
5) The iPhone supports WiFi to send data if the network isn't available.
So in other words, the iPhone is the perfect platform to test this on.
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This forum is closed.
