AT&T Asks Its Customers to Become Unpaid Network Testers
At least now they'll know who the whiners are
With all of the millions of Iphone users out there, the first to jump at this are the ones itching for a way to stick it to At&t. This will require a team of people to simply sort out all of the 'feedback' and interpret it. And why just Iphone users?
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Just iPhone because it is the easiest to build for. I'd expect to see similar things coming to other smart phones in the not too distant future.
As for the complainers- I never complain about my service but I have it.
As for the complainers- I never complain about my service but I have it.
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Thank Verizon for holding their feet to the fire and allowing the voice of the consumer to be heard loud and 'clear'. This disingenuous effort by At&t to give their customer a the best experience is sickening. Why don't they just admit they have serious issues and get to work. Every cell phone carrier has a team of guys to manage their network and monitor their performance throughout their coverage area. I see the Sprint, At&t, and Verizon guys all over the place. This 'Network Testing' is a pile of crap and every non-Iphone user should be furious for being discriminated against. No company in their right mind tells its customers to give feedback on how they dote on their favorite service provider. At&t now has you paying for their services...
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1) AT&T has admitted it's facing an unprecedented increase in traffic.
2) They have done something about it- they purchased additional bandwidth in the 850mhz spectrum.
3) I'm pretty sure this isn't the only metric AT&T uses to gauge network quality- they also track when calls are dropped- this provides an additional metric to determine where customers feel coverage is most lacking, not just where AT&T thinks it is.
4) Sprint does this too, or used to. Sprint used to ask you to call in if you had a dropped call in exchange for having the minute "refunded" to your account (the irony being that it often took about 2 minutes on the phone to report it.)
5) 3 out of 4 people coming to AT&T have the iPhone. My guess is they're going t...
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2) They have done something about it- they purchased additional bandwidth in the 850mhz spectrum.
3) I'm pretty sure this isn't the only metric AT&T uses to gauge network quality- they also track when calls are dropped- this provides an additional metric to determine where customers feel coverage is most lacking, not just where AT&T thinks it is.
4) Sprint does this too, or used to. Sprint used to ask you to call in if you had a dropped call in exchange for having the minute "refunded" to your account (the irony being that it often took about 2 minutes on the phone to report it.)
5) 3 out of 4 people coming to AT&T have the iPhone. My guess is they're going t...
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Here's the irony. I've been with At&t for as long as they have been in Hawaii and I still have five lines on a family plan for my parents, wife (was on T-Mobile), and extended family. I ported my number a few years ago because I could not stand being lied to over and over regarding my phones. Two years ago I had several Nokia phones and the last was an E62 that had 'issues' such as 'Sender 50' messages and other problems. After many replacements and excuses I simply ported out when my date came. I never once was told that their network may be having issues. What really ticked me off was when I unlocked the phones and gave them to my workers who are on T-Mobile. They work perfectly to this day. I run a service company and can tell you that ho...
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Can't vouch for Hawaii. I have accounts with TMo and I'm happy with them as well. The only provider with bad coverage where I live is oddly enough, Verizon.
I have Sprint as well, but Sprint has screwed up my bill every month I have had them. My primary line is on ATT, and Aside from one billing screw up and a narrow 3G footprint they've been great, and their network doesn't bottom out like Sprint's does around here.
I have Sprint as well, but Sprint has screwed up my bill every month I have had them. My primary line is on ATT, and Aside from one billing screw up and a narrow 3G footprint they've been great, and their network doesn't bottom out like Sprint's does around here.
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