Home › News ›

AT&T Asks Its Customers to Become Unpaid Network Testers

Article Comments

Very Happy

by ccareatatt Dec 7, 2009, 11:14 AM

I have been saying for 2 years now we needed a way for customers to report issues without having to call in. Every customer service rep is different and alot dont file these network trouble tickets to the engineers. AT&T had employees testing this app and I think its a great way for a company to be proactive about correcting issues. The only way our engineers can know anything is by people reporting it. Not just talking to Joe Blow off the street about how horrible their coverage is. This now puts the power in the customers hand to report issues every time they get a call failed, dropped call, blocked call, slow data speed, long time to send an SMS. What other carrier does this?

Report to moderator

Replies

Re: Very Happy by flagrantmisuse Dec 7, 2009, 11:21 AM
- Re: Very Happy by VZW_insider Dec 7, 2009, 11:49 AM
  - Selling their customers confidence by Disrespect Dec 7, 2009, 12:22 PM
    - Re: Selling their customers confidence by VDubb Dec 7, 2009, 1:18 PM
      - Re: Selling their customers confidence by flagrantmisuse Dec 7, 2009, 1:31 PM
        
        Re: Selling their customers confidence by BIG_ERN23 Dec 7, 2009, 1:58 PM
        
        Re: Selling their customers confidence by flagrantmisuse Dec 7, 2009, 2:17 PM
        
        Re: Selling their customers confidence by SprintCC Dec 7, 2009, 3:06 PM
        
        Re: Selling their customers confidence by Rhino1 Dec 7, 2009, 2:13 PM
        
        Re: Selling their customers confidence by flagrantmisuse Dec 7, 2009, 2:20 PM
        
        Re: Selling their customers confidence by VDubb Dec 8, 2009, 11:08 PM
  - Re: Very Happy by Scotty_bing Dec 7, 2009, 3:13 PM
  - Yeah, so? by Azeron Dec 7, 2009, 5:45 PM
Re: Very Happy by crood Dec 7, 2009, 12:11 PM
- Re: Very Happy by Disrespect Dec 7, 2009, 12:24 PM
  - Re: Very Happy by BIG_ERN23 Dec 7, 2009, 1:59 PM
Re: Very Happy by kidego3603 Dec 7, 2009, 9:28 PM

This forum is closed.

‹ Back to message list