AT&T Defends Itself Against Government Review
Commissions next?
Are they going to look at how they have defrauded their sales team out of commissions? If I was the US Gov't I would wonder why it is okay to take commissions away from a salesman up to SIX months after a sale. I didn't know that I could dictate how a customer can spend their money up to six months after I originally saw them.
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Maybe they can look into VZWs shady commission system? Or how about insurance claims being limited to two per year? Or can we look into "hidden fees" next? Wait, I know, how about getting the government to fix the tax system on commissionable earnings, so they're not taxed at 40%.
All things the government doesn't care about, starting and ending with: us. Get used to it. It may not be the best way to do it, but it is what it is.
All things the government doesn't care about, starting and ending with: us. Get used to it. It may not be the best way to do it, but it is what it is.
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I don't want the government any more involved than it already is. I'd prefer less.
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Considering those "hidden fees" are mostly due to government mandates (911, number portability, etc.), I don't think the government would want to highlight them.
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What shady commission system? Granted, I work for an indirect, but ours is pretty clear. Are you saying corp does something different?
Insurance claims limited to two per year? Insurance is $6. That is $72 over the course of the year. Assuming $80 in deductibles that is $152 to asurion over the course of a year. Considering even the most basic of flip phones goes for around $200.. lets say they are "Used" phones.. that is still a retail of over $100. Why would they give you unlimited replacements if you don't make up the cost of the equipment they provide?
About the fees.. I've had my phone for over 2 years. I don't think I've ever been surprised by the cost of a phone bill or any fees on it.
I agree the government should...
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Insurance claims limited to two per year? Insurance is $6. That is $72 over the course of the year. Assuming $80 in deductibles that is $152 to asurion over the course of a year. Considering even the most basic of flip phones goes for around $200.. lets say they are "Used" phones.. that is still a retail of over $100. Why would they give you unlimited replacements if you don't make up the cost of the equipment they provide?
About the fees.. I've had my phone for over 2 years. I don't think I've ever been surprised by the cost of a phone bill or any fees on it.
I agree the government should...
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Sprint's bonus/pay system for the outsourced company I work for is pretty shady. I'll try and keep it simple:
Pay per call. Amount per call adjusted by your "issue resolution." Issue resolution is determined by "randomly" surveying customers about 2-4 days after the call, and directly asking "was your issue resolved" as well as other questions. The amount you're paid per call can be anywhere from 1.11 per call, up to about 2.06 per call (highest I saw). IR is a rolling 30 days worth of surveys. A single no will drop you down about 30 cents per call, for 30 days.
The bonus structure is also based on whether or not you meet 90% of the IR goal for a rolling 90 days. Slightly easier, but in the end, the bonuses are taxed at 40% like commiss...
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Pay per call. Amount per call adjusted by your "issue resolution." Issue resolution is determined by "randomly" surveying customers about 2-4 days after the call, and directly asking "was your issue resolved" as well as other questions. The amount you're paid per call can be anywhere from 1.11 per call, up to about 2.06 per call (highest I saw). IR is a rolling 30 days worth of surveys. A single no will drop you down about 30 cents per call, for 30 days.
The bonus structure is also based on whether or not you meet 90% of the IR goal for a rolling 90 days. Slightly easier, but in the end, the bonuses are taxed at 40% like commiss...
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You do realize this "outsourced company" you work for is who pays you not Sprint. Sprint pays this company to run the call center. Sprint does not care how that company pays you...so long as above mentioned "outsourced company" does its job and you don't piss off Sprint's customers, Sprint could probably care less how they choose to reimburse you. Which is actually gonna be the same for any company who outsources call centers, not just Sprint.
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Personally I wish the government would get their own greedy hands out of everything.
and as a direct reply to this... "I didn't know that I could dictate how a customer can spend their money up to six months after I originally saw them."
The reason they take from 'your' commissions is because, sales reps promise to waive activation fees and upgrade fees at every sale, but they don't credit it there. So when the customer they promised comes back or calls the store to complain about their activation fee, they are told to call customer service to get 'credit'. And depending on the particular month the carrier either tells the customer service rep to credit the fee or to tell customer its a valid charge. So everytime a customer gets those...
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and as a direct reply to this... "I didn't know that I could dictate how a customer can spend their money up to six months after I originally saw them."
The reason they take from 'your' commissions is because, sales reps promise to waive activation fees and upgrade fees at every sale, but they don't credit it there. So when the customer they promised comes back or calls the store to complain about their activation fee, they are told to call customer service to get 'credit'. And depending on the particular month the carrier either tells the customer service rep to credit the fee or to tell customer its a valid charge. So everytime a customer gets those...
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No, I think what he's talking about are chargebacks for canceled service/features when there is no foul play (as in the rep only added what the customer said they wanted). I can understand chargebacks if it's like 2-3 months or so from the date, but 6 months? why should the rep be punished because the customer decided to drop the feature (or in several cases I've seen, had customer service take the feature off because they were complaining about the cost of their bill).
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This forum is closed.
