Samsung Recalls Jitterbug Phones

We recently learned that Jitterbug phones shipped to customers between March 2008 and April 16th of 2009 had an issue with the handset software that might prevent 911 calls from being completed in certain areas where preferred coverage – meaning normal Jitterbug carrier support – is not available. These would be remote areas that would not have the normal coverage. Less than one hundredth of one percent of Jitterbug customers are in the known potentially affected areas. But, just to be safe, we are upgrading this software for 160,000 of our handsets. As always, Jitterbug’s primary concern is for the safety and security of our customers, and we are going that extra mile to ensure we deliver outstanding customer care.

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