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Review: Samsung Captivate

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connecting to PC??


Jul 25, 2010, 10:33 AM
i just got this phone 2 days ago, and have had a really hard time connecting it to my PC. There was no software in the box, so i figured it would be read as an external hard-drive, but nothing popped up when i connected it.

After some research, i downloaded Kies, but once I got it running, it said an update was available and then the update took 10 hours to finish and i had to go to work.

Any hints/suggestions???

Jul 30, 2010, 6:12 PM
as an update, i was able to connect the phone to my computer, but only once - every time i've tried since then has been nothing but a problem.

i've uninstalled kies and the drivers multiple times, pulled the battery of the phone, and any other normal troubleshooting option i could think of.

when i connect the phone, sometimes kies will tell me that the phone is connecting, but it never actually connects. other times it tells me that the usb device is not recognized by my computer, and then the other things using usb on my computer crash. i've never had problems with multiple things being plugged in at once, and don't believe its my computer, which runs at 4GB RAM.

anybody have any suggestions? i don't want to return this phone b...

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