T-Mobile Waiving Activation Fees for the Weekend
Some what not right...
We were told that retail channels are not allowed to participate in this nor are we allowed to offer it to customers. At least this is how it is in the detroit south market.
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This information comes from T-Mobile Corporate.
The full email I rec'd says:
Starting in mid-December 2008, T-Mobile eliminated the $18 upgrade fee that applied across-the-board to all handsets (including the T-Mobile G1) and in all channels (e.g., retail, online, etc.). This is not a holiday promotion, as there is no specified end date.
As for the activation fee, T-Mobile is offering an Activation Fee credit between Feb 13-16 for customers at retail partner store locations, online at www.t-mobile.com and by calling T-Mobile Customer Care.
The full email I rec'd says:
Starting in mid-December 2008, T-Mobile eliminated the $18 upgrade fee that applied across-the-board to all handsets (including the T-Mobile G1) and in all channels (e.g., retail, online, etc.). This is not a holiday promotion, as there is no specified end date.
As for the activation fee, T-Mobile is offering an Activation Fee credit between Feb 13-16 for customers at retail partner store locations, online at www.t-mobile.com and by calling T-Mobile Customer Care.
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This is correct. The Activation Fee Waiver can be received Online, through Customer Care, or through Retail Partners (a.k.a. Indirect Retailers). This Fee Waiver is NOT available in Direct T-Mobile Retail Stores, however. I have confirmed this with both of my managers and they confirmed it with our Market Manager.
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Eric M. Zeman said:
This information comes from T-Mobile Corporate.
The full email I rec'd says:
Starting in mid-December 2008, T-Mobile eliminated the $18 upgrade fee that applied across-the-board to all handsets (including the T-Mobile G1) and in all channels (e.g., retail, online, etc.). This is not a holiday promotion, as there is no specified end date.
As for the activation fee, T-Mobile is offering an Activation Fee credit between Feb 13-16 for customers at retail partner store locations, online at www.t-mobile.com and by calling T-Mobile Customer Care.
I can understand eliminating an upgrade fee. I also understand that retail stores as well as corporate stores can sometimes offer weekend...
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This forum is closed.
