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Circuit City Gives Up

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Good

Tmo Slave

Jan 16, 2009, 12:43 PM
Because they suck and have some of the worst customer service there. I ordered a keyboard from them to pick up in the store, which they said they had instock, only to get there and my order was not ready. Turns out they didn't have it and tried to switch it out with a cheap crappy keyboard.

We already had one store close by us and the deals were crap. I found cheaper prices at amazon.com and walmart.
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jimdawg

Jan 16, 2009, 2:34 PM
Of course you would find a better deal at Walmart! It's Walmart!
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evrodude

Jan 16, 2009, 2:38 PM
Screw Walmart!!!
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irockash

Jan 16, 2009, 9:16 PM
I think what he's trying to say is at least with Wal Mart, you get the service you pay for.
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netboy

Jan 16, 2009, 9:46 PM
i waited before store open to get Wii Fit, i'm the 3rd person in line. when store opens, they said they already gave away the wiifit voucher 1 hour ealier! how do i know that?
i bet if i waited in line at 2am, and when store opens, they will say we already gave voucher away at 1 am! WTF!
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sangyup81

Jan 17, 2009, 10:18 AM
they treated you like crap but really, doesn't almost every store do that nowadays?
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IamTheGodfather

Jan 19, 2009, 8:23 AM
34000 people lost their jobs,I dont know how you can say good just because you had a bad experience getting a keyboard or a wii fit


grow up and recognize that there is NOTHING good about this for them or for you....because you dont know how this is going to affect you, but it will.
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tuolumne

Jan 17, 2009, 3:57 AM
It's like some of you have no clue what a trade balance is. Did you ever get your GED? I mean my god Rolling Eyes Americans are willing to screw the nation over by saving a few cents at a terrible store like walmart, one which is a leach on the back of the American economy.

All of the cheerleaders whining about their god forsaken keyboards not being ready..."I didn't save $5!!", Get a clue - less competition means higher prices at other outfits. Again, ever get an education? Still living in your moms basement? You sound like complete fools. I hope you all loose your jobs at McDonalds and are forced to go make the same wage selling cheap chinese good at walmart, you fools. Some Americans are so pathetic...and STUPID.
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algorithmplus

Jan 17, 2009, 9:39 AM
I think you need to be careful what you say.

I could turn around and say that technology and communications have changed so much not only in the United States but globally in the past decade. How many people shopped online in 1955? Obviously none. How many people shop online today? A great many. Some do it for convenience. Some do it for price. There are a great many online retailers that are American. Newegg, Frys, Amazon, and Overstock are just a few online retailers. Circuit City was never a top online shopping site. It didn't adapt to the way consumers are changing their spending habits. It died. That's the way things go, sometimes.

Circuit City should have created an online business under a separate brand to compete w...
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Sofa_King

Jan 17, 2009, 12:43 PM
Very Happy Bravo, sir. I've only recently graduated from college, myself. I'm not saying I've had the roughest life ever, but working two jobs and going to school, while barely managing to scrape together enough cash to get a few packs of Ramen noodles is tough. Sometimes saving 5 bucks makes or breaks your budget.

Too often, people open their ignorant mouths just long enough to take out their Big Mac and insult everyone else's intelligence.
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Azeron

Jan 17, 2009, 3:53 PM
*clap* *clap* *clap* *clap* *clap* *clap* *clap* *clap* *clap* *clap* *clap* *clap* *clap* *clap* *clap* *clap* *clap* *clap* *clap* *clap* *clap* *clap* *clap* *clap* *clap* *clap* *clap* *clap* *clap* *clap* *clap* *clap* *clap* *clap* *clap* *clap*
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tuolumne

Jan 17, 2009, 5:01 PM
Excuse me? You wrote that long and hard to justify why saving a marginal amount at a corporation like Walmart is good thing? Here's something for you to bite on - maybe if Walmart wasn't out there neglecting their workers, giving them substandard benefits, shutting down stores where workers tried to organize, sending the trade deficit off a cliff, and changing consumerer perceptions for a generation, then MAYBE you'd realize that all I was trying to get accross is the tremendous weight that scab outfits like Walmart are for the American worker. I SUPPORT every small worker, ever situation you listed above, but I cannot stand the people whining and moaning over their $5 keyboard without having the slightest clue of the the consequences.

C...
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beaner892000

Jan 17, 2009, 5:14 PM
What you do not understand is that the very reason there are so many people struggling is because of places like Walmart. Small, local businesses did require customers to pay more. In turn, they paid their employees better wages and often had benefits.

Places like Walmart came along, paying horribly low wages, offering few to no benefits to their employees, using sweat shop conditions for manufacturing, and because of it, they would sell things for a lower price. Being short sighted, people flocked to these stores to save a few bucks, and local businesses ended up going out of business.

The result? Far less jobs paying a sustainable wage and far more people struggling to get by. Not to mention horrible customers service and lower qual...
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algorithmplus

Jan 17, 2009, 5:56 PM
You don't seem to pointing fingers at Disney for outsourcing jobs to India. Nor at JPMorgan Chase. Nor at Bank of America. Nor at Wells Fargo. Nor at Verizon, nor at Citigroup, nor at General Motors for building plants in Mexico or Canada that are cheaper to operate than in the United States.

It's nice to sit and use Wal-Mart as a whipping boy, but the truth of the matter is that American companies in all sectors that do not require face-to-face humans for customers service typically outsource manufacturing or back-office operations to foreign countries. From some areas of the business standpoint, if you can hire an Indian who is smarter, cheaper, and does a better job than his American counterpart, would you be willing to pay twice ...
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beaner892000

Jan 17, 2009, 6:12 PM
I never said that Walmart was the only company that is a part of this. People were defending Walmart like they're some kind of hero to poor people, which is ridiculous when Walmart has created a lot of poverty conditions for many, many people.

I said "large national chains" in my post to show how it disrupts the flow of money.

I don't just sit around and complain about it. I inform other people of the situation because many have never bothered to consider the matter...which is what I did here. I also do not shop at national chains as much as possible, and have helped many others make the same choice.

There are more options than "Go with the flow or go under." We can see that it is damaging to our economy, and make lifestyle choices...
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wolfdude359

Jan 19, 2009, 8:01 AM
Sure, it's sad to hear of another well known American chain going under, but it happens. I remember places like The Warehouse (Music & Video), Tower Records, Music Plus , Lucky (Grocery Store) COMP USA, & loads of others when they closed their doors for good. People don't attribute their demise to discount retailers. They went bankrupt because of bad or obsolete business practices in a growing economy & not changing with the times. You don't hear about discount places like Ross being bashed for other clothing retailers closing. I am so damned tired of people bashing Wal-Mart and other major discount outlets. Only approximately 35% of Americans make over $37,000 a year. That's a lot of people who don't make big bucks, and can use a discount r...
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algorithmplus

Jan 19, 2009, 1:02 PM
Well said.

Many people, especially young people who don't start out with massive fortunes, feel the brunt of this. In 1960, I bet it was unusual for a college student to graduate with a student loan debtload of $30,000. But now, it's commonplace. If you save $5 per day every day for a year, you've managed to save over $1800 in just the course of the year. Take that and apply it to everything in your life, and you can take smaller incomes and do much better with them.

Also, it's tough to spend extra money when you don't have to. Think about how home prices have doubled, the way gas has gone up, food has gone up, but real wages stay about the same. That $5 is suddenly more valuable to you.

It would be nice if we all had enough m...
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Americanstud1987

Jan 18, 2009, 9:24 AM
It's a very good argument. For some reason most Americas don't understand that to spend the extra dollar keeps a lot of jobs. I go to Target over Walmart, and every once in a while shop elsewhere. However, Circuit City has never appealed to me. I think their advertising, and lack of locations is to blame. Best Buy has always appealed more to me than Circuit City, but sometimes I find it hard to buy a phone for an extra $100-200 when I can find it at another for that much of a cheaper price. I also think that our society is to blame because we're suggesting "Save, Save, Save," and yet we also have to "Spend, Spend, Spend" to keep our consumer economy up which is like a double edged sword. You can get cut either way. "Yes, I saved, and yes ...
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Tmo Slave

Jan 18, 2009, 2:04 PM
Oh ouch you so insulted me. Rolling Eyes Its called CUSTOMER SERVICE. If you suck at it then no one will shop at your store. Circuit City was crap when it came to helping you. I hate going into their stores because no one will help you. At least in walmart there is a guy at the door who will give you a cart and tell you were items are located.

Like everyone if you can save a few dollars you will. But I would be more than willing to pay that extra $5.00 to get better service. Unfortunately for Circuit City they were more expensive and had horrible customer service. Why do you think places like Target, Walmart, and Best Buy always has people in them. I've been in Circuit City and its completely dead.

Bottom line, they had bad business...
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Sofa_King

Jan 18, 2009, 2:44 PM
Tmo Slave said: Bottom line, they had bad business practices and bad employees, so they went out of business.


No arguing there. Their bad business practices led to lower customer service, which led to lower sales, which led to lower wages, which led to lower employee morale, and to subsequent lower customer service.

It still sucks that thousands of poor schmucks are back to unemployment. Crying or Very sad
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HawkeyeOC

Jan 18, 2009, 11:47 PM
Tmo Slave said:
Bottom line, they had bad business practices and bad employees, so they went out of business.


Exactly!
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Basic3

Jan 19, 2009, 5:35 PM
Being loyal to a store/product solely due to Customer Service is a double edged sword.

In this economy, as others have pointed out; Consumers are of the mindset, "Save,Save,Save" and Retailers as well as governments shout "Spend, Spend,Spend it's good for the economy".

There are people who value superior Customer Service. Heck it's what I do. Every person that buys a cellular product from us gets a phone call from me, thanking them; following up, answering questions that weren't answered in the store, trouble shooting problems and otherwise servicing their needs beyond handing them a phone and a car charger and sending them out into the world.

I would spend 5 bucks more on an oil change and drive an extra 10 miles, if the guy was ...
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Globhead

Jan 19, 2009, 2:34 AM
Circuit City wasn't competition for anyone. Their prices were high, their service sucked, and many of their departments had jack shi'ite for selection.

And what's this idiot talk about Walmart and Chinese imports? Did I miss it when Circuit City made a switch to US-only inventory?
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