Sprint Plans to Revive Nextel Network
Interesting
I though thats why Sprint bought Nextel in the first place back a few years ago? Nice to know they have finally figured it out after 4 years? Ok, I know bad management is to blame and they are on track to doing better.
If you look back at this whole merger mess, is this where they screwed up?
Nextel was known for it's insane push-to-talk network, everyone knew their cell phones sucked (I had one too)
Sprint had a better cell phone network than Nextel
Should have kept the Nextel name (sorry but I believe the brand could have kept more customers) and incorporated Sprints CDMA technology into all their cell phones.
I would be interesting to see if they could pull this off after so...
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In my opinion, the big failure was trying to put Sprint and Nextel on the same billing system. Their execution in regards to that was an absolute disaster, causing thousands of billing issues. This led to a flood of calls to customer service, exposing the out-sourced portion of the call centers. To compound the issue, it seems that many of the billing issues weren't easily solved so customers had to keep calling back. Of course, Sprint tried to respond by hiring more reps, but then you had a bunch of half-trained CSRs thrown into that mess.
While that whole cluster-f**k was going on, if you tried to call with a s...
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