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Sprint Loses ETF Lawsuit, Owes Former Customers $73 Million

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Not every ETF is from a FREE Phone...

paulc91316

Jul 29, 2008, 11:04 PM
I'm one of the few people on this forum that actually had no complaints about Sprint.

I have an unlimited data card and 7 phone lines (5 are a family plan). Been with them since 1995...

The only real problem that I had was that I changed a single feature on my main phone on the family plan over the phone with customer service. 30 days later I get some postcards saying that all 5 lines are now locked to a two-year contract. I never authorized or was told about this on the phone. Note: These phones had long been paid for...

I'm a pretty savvy phone user and would have not accepted this as these phones were all out of contract.

I called and was put through to retention. She said "Sorry you're out of luck. You had 30 days undo ...
(continues)
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Mektah

Jul 30, 2008, 10:04 AM
More than likely this was prior to november 2007 and the feature u changed was adding more minutes which like other cell phone companies requires a contract, t-mobile does it as well as other companies. so you are right not ALL are from phones but they are ALL covered in sprints general terms and conditions. its weird how no one reads that. theres also a first born son clause. Twisted Evil
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paulc91316

Jul 30, 2008, 11:42 AM
My beef was that I added vision ONLY to the main line and they changed the contract date to the other four lines which only have voice and texting (no internet).

I was very familiar with the terms and conditions clauses (I always read them). They admitted it was a mistake to do that to the other four lines, but once the 30 days had elapsed it was a permanent change. They offered nothing to rectify their mistake.

Like I said this was really the only complaint I've had in 14 years and as many as 50 phone lines.
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Crunchy Frog

Jul 30, 2008, 4:00 PM
Had a similar issue with Verizon a while back and said goodbye to them for that.
They MUST be up front and properly notify you that you are automatically being put on a 2 year minimum for the changes.
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