Reports: SK Telecom, Sprint In Technology Talks
Sounds great, but is it too little too late?
I think it is safe to say that their reputation is forever tarnished. I do not think creating the next iPhone (ugh it pained me to say that) will bring the masses back over to Sprint.
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coziamnumber1 said:
I think it is safe to say that their reputation is forever tarnished. I do not think creating the next iPhone (ugh it pained me to say that) will bring the masses back over to Sprint.
No, but it is a start. Any win right now, we'll take it.
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You'd be surprised how companies can turn their image around to attract customers. Apple is a great example of a company that did horribly in the 90's because of how popular Microsoft was. I'm surprised the company even survived. Now, it's cool to own an Apple product. It's all about image. Plus, people are always leaving one cellular company for another. I hear it all the time. What Sprint has never had a problem adding customers, it's keeping them that is the problem. So if Sprint could keep customers, you'd see their numbers grow. But people aren't avoiding Sprint like you think
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I used to work for sprint (was a damn great seller too), and have been a consumer twice for them. (I still have an aircard thru them, but i never use it)
They need to streamline their customer service department. You have to get transferred 12 times before you get someone that works in the right department and knows what they are talking about. All calls should be one and done.
Only reason why they get customers is because they have very low credit requirements, meaning a lot of accounts also get deactivated due to non-payment.
I think it would be smart to sell to SK telecom and create a whole new image. Yeah, Helio failed. But so did a million other MVNO's. They do not have the manufacturer support that the main carriers hav...
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They need to streamline their customer service department. You have to get transferred 12 times before you get someone that works in the right department and knows what they are talking about. All calls should be one and done.
Only reason why they get customers is because they have very low credit requirements, meaning a lot of accounts also get deactivated due to non-payment.
I think it would be smart to sell to SK telecom and create a whole new image. Yeah, Helio failed. But so did a million other MVNO's. They do not have the manufacturer support that the main carriers hav...
(continues)
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Yes, Sprint did have ridiculously low credit requirements at one point, that did lead to massice chargeoffs, but thats changed since then. while the the threshold is still lower than the other 3, the credit requirements have risen enough where i am denying and pushing away potential customers daily with large deposits or flat out declines. I agree wholeheartedly about the over the phone customer service needing to be streamlined. Also, Sprint attracts more customers through their pricing and network reputation (FOR HIGH SPEED DATA, BEFORE YOU ALL START IN ON THE CALL QUALITY) than the lower credit requirements nowadays.
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