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Losses Mounting, Sprint Weighs Options

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Attention.

sprintreptx2008

May 13, 2008, 6:48 PM
First off let me start by saying that a lot of customers have some right to be angry at this company. Many times the customer service and stores do not communicate because lack of knowledge of each others systems. I also want to inform most of you customers (I am a Sprint Rep) you are very ignorant because of not being able to find the basic tools needed to take care of your problems yourself, you find yourself on the phone for w/e time it takes to get your issue resolved. I.E paying bills online, or even keeping up with your bill for that matter some people just pay their bill and 3 months later finally decide to look at it then complain expecting a credit for something claiminig you never used internet or txt w/e the case my be. If you don...
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wonderwall

May 13, 2008, 6:55 PM
Thats it blame the customer the one that pays the bills. You want be blaming them now cause they want be there Laughing Laughing Laughing
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Jayshmay

May 13, 2008, 7:32 PM
That was funny dude! ! ! And I betcha there are a whole bunch more customers waiting for they're contracts to expire so they can defect from Sprint also!
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MizzSprint

May 13, 2008, 8:07 PM
Maybe if people paid their bills on time they wouldn't worry about their bills piling up. Also LOOK Shocked at your bills once in a while or don't have them sent to your home save the trees. You lowlives are the same people that spoke bad about sprint last year and the year before that. HA! We're still here batches, and we will continue to be here, if we lose customers that's fine Verizon and whoever else can take you unloyal, nonbill paying, I want a credit or instinct phone for free, non manual reading, whiney customers. Most of you people probably never even had Sprint you're just going off of what your neighbor says. Also what does coverage have to do with customer service? Do you visit a Sprint store every single day? I know some of you do ...
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mikasn

May 13, 2008, 8:44 PM
Anybody smell what I smell?
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hungoverrover

May 14, 2008, 6:20 AM
I can tell you right now that 90% of the customers are lazy dumbasses. I work retail and it amazes how many customers don't know what they are looking for or refuse to read signs/price tags.
So it wouldnt surprise me that these are the same dolts that tie up the customer service lines.

With that said, Sprint has horrible customer service, it took several phone calls and well over a month to port my number from a different carrier. Everytime I called I had to be switched from department to department because no one was knowledgeable enough to help - communication breakdown.
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FolkHero

May 14, 2008, 9:17 AM
I have been a Sprint customer for almost 10 years. Rarely did I have to call customer service in the majority of those years...until this past year. My broadband card got stolen in bag check in Vegas and bought a replacement. Well, they charged me for 2 data plans for a simple replacement of the card (which I shelled out another $300 for) and when I called customer service each time they would transfer and disconnect me. Took me 3 MONTHS and over 10 attempts to call to finally not get disconnected between transfers. RIDICULOUS. Of coarse, shortly after solving my problem and contemplation of switching providers (which I decided against real quick once I saw how much my same plan costed at Verizon) Sprint announced and rolled out the Simply E...
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MizzSprint

May 14, 2008, 1:38 PM
It'll get better soon
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learninghome

May 14, 2008, 4:21 PM
This + OP = Excellent example of Sprint reps.
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MizzSprint

May 14, 2008, 4:55 PM
if you're offended this post then it's because you fall into this category. HAAAAA

I guess the shoe fits
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JasonT1273

May 15, 2008, 3:11 PM
As someone in a customer service position I find the rants about customers here rather offensive in general and I am not nor have I ever been a customer or an employee of Sprint. Attitudes like this make their way into how customers are treated in any customer service environment and speak volumes as to why CS at Sprint is so bad if this is the prevailing view of their reps. If you have this type of thought process about customers in your job then it is time to find another line of work instead of telling others that they need to get a new job and labeling them as haters.
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MizzSprint

May 15, 2008, 4:49 PM
I have every single right to voice my opinions. Don't judge me, all you know about me is how I feel towards some customers. How I feel towards some customers and how I treat them are two different things. People here seem to think that only bad reps are in Sprint they're everywhere. You're telling me to find a new job like you've never complained about your job, and if you say you never did then you're in denial. I have every right to vent about the stupid people I deal with on a daily basis, as long as I continue to deliver great customer service.

BTW I have proof of my CSAT scores which stands at 100% Very Happy
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llama

May 13, 2008, 6:58 PM
good luck with that attitude on the unemployment line.
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xxxstar88xxx

May 13, 2008, 7:57 PM
Wink i agree with you...
i dont its that we're blaming it on all the customer but theres alot of customers that want us to do absolutely everything for them! lets be honest ppl! the only way to make a customer happy is giving them unlimited minutes for 0 dollars! and with something like that what company can survive???
I understand that customer service is a big issue, I myself being a rep hate calling them!!!! because theyre so stupid at times!!!but good news on that is that starting june or july.. cant recall it very well sprint will also pay us for our good customer service. thats good news for a rep like me with 100% in csat Very Happy
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MizzSprint

May 13, 2008, 8:10 PM
Exactly! and when that happens people are going to want their money, so they're going to suck everything up and be nice I know I will. Money talks I'm also excited about getting paid off of every single phone that's sold, so that's also going to perk up the custer's experience. I can't wait to see what people are saying asbout Sprint 6 months from now. Wink
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youareretarded

May 14, 2008, 3:19 PM
AHAHAHAHAHHAHAAHHA! This is gonna cause a new nightmare! 99% of Sprint's problems are fraud based, guess where the fraud comes from? TELESALES + CUSTOMER SERVICE! Its the idiots who get paid over the phone to 'replace' a customers phone who add lines and send new phones. Then the customer is wondering why their bill is higher, they already have a handset, and the original rep is never held accountable. If they pay you guys for being telesales pt.2 this will on be a larger problem. Good luck! lol.
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MizzSprint

May 14, 2008, 3:29 PM
My thing is if you hate Sprint please leave. We can pick up from a new growth and let whoever else deal with the bad apples. I swear you guys are like crabs, when that one crab climbs to the top of the barrel there are always the others left at the bottom trying to pull them down. I love how people get off seeing people,companies, etc fail. Does it make you feel better as a person to bring the company down more? If you want to be bitter about something be bitter about the economy not a damn cell phone company going through a bad time.


You have to be at the bottom before you reach the top to appreciate it.
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fack

May 16, 2008, 1:49 PM
Dont worry over 1 million people have. Laughing Laughing Laughing Laughing Laughing Laughing
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MizzSprint

May 16, 2008, 5:32 PM
I hope you did too! Oh wait you were kicked off the Sprint network Drooling Drooling
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fack

May 14, 2008, 11:36 AM
Its called "CUSTOMER SERVICE" for a reason. Its to "SERVICE THE CUSTOMER" no matter what its about i am baffled at the fact that you are blaming the people that are inderectly signing your paycheck. Customers may be lazy, but they dont pay a monthly bill to have to do everything themselves. Most everyone either has cable or sattelite for their tv service. I hope that you who are complaining about customers dont ever contact the cable company for any problems you have. You should just fix your own bill if there is a prblem with it. what a bunch of retards you are.
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MizzSprint

May 14, 2008, 3:11 PM
You're really angry aren't you? Very Happy Laughing
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willv

May 14, 2008, 3:17 PM
he does have a point. if you cant fight or dont like to be hit, you probably shouldnt be a boxer. if you cant count, dont work at a bank. i also agree that a lot of customers are crazy and want everything for nothing, but its how you tell them no that matters.
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MizzSprint

May 14, 2008, 3:38 PM
Most Americans don't do anything at all, that's why we're considered the idiots to other countries because people like you complain about reading a price tag and looking at your bill. I bet you check your bank statement every month but let me guess that's different right?

People hate to call customer service I understand because it isn't the best, but don't come in the stores and not read and expect the store rep to do everything for you because we "get paid for it". Atleast research the phones don't come in the store asking questions like which phone would fit best for me. First off, I don't know you I met you 3 minutes ago and YOU don't even know if you need a camera or not. As soon as something goes wrong with the phone it'll be my fau...
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JasonT1273

May 15, 2008, 3:22 PM
I believe you are referring to the part of the sales process known as "qualifying the customer." Asking questions to get to know the customer and their needs. It's called "selling" not "clerking." Sales 101. If that concept escapes you then, as I have said elsewhere in this thread, you should find a new line of work. You don't become a doctor if you can't handle the sight of blood. You shouldn't be in customer service or sales if you can't or are unwilling to deal with customers and their wants and needs.
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MizzSprint

May 15, 2008, 4:57 PM
Rolling Eyes
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MizzSprint

May 15, 2008, 4:57 PM
Yeah honestly I don't think you've ever worked in the wireless industry.
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JasonT1273

May 15, 2008, 5:13 PM
Only 14 years. Sounds like you have been there 6 months straight outta' high school.

Maybe you need to move from customer service to IT support since you seem to think you know it all.
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MizzSprint

May 16, 2008, 5:34 PM
I'm in the process you're soo good!
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fack

May 16, 2008, 1:53 PM
Said very well
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MizzSprint

May 16, 2008, 5:36 PM
Hey, What's that on your nose? Nevermind It's just your brown nosing!!
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fack

May 17, 2008, 11:59 AM
Oh yeah you got me good there.
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MizzSprint

May 19, 2008, 11:37 AM
Smile
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Godmera

May 13, 2008, 8:00 PM
I agree completely.
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Dan4135

May 13, 2008, 8:16 PM
Some people really get emotional about all this.

Look, I've had all the carriers and for the last several years I've had Sprint, specifically a Blackberry and Sprints data card.

I'd be the first to say the reps in the local store are not the most well trained. I have found a couple that I try to deal with that are pretty sharp but let's be honest...most of them would rather be doing their nails or shopping at the gap. NO that's not a sexist comment.

Sprints customer service is NOT good on the phone. However...I am picky on my service and I have had better luck with Sprint vs. AT&T/Cingular or T-mobile. And now, for $99 getting unlimited everything including Blackberry....come on, that's a great deal. Yes I know there will be so...
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xxxstar88xxx

May 13, 2008, 9:02 PM
Very Happy there are reps in the stores that shouldnt be there i agree!!!!!!!! because i see what you saw everysingle day!
i didnt even had my new hires training and ive been here for a yr... theyre still trying to put me in it whenever it becomes available again Confused
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Iknownothing

May 13, 2008, 9:35 PM
Way too rational. Someone's head may implode. Don't you know that picking your cell phone company isn't about what plan works for you or the best service in your area or a company having a phone that you like. It's about being right. And if you pick a provider that is losing money then you are wrong and should be ashamed of yourself, and people who have service elsewhere can line up and make fun of you whenever your cell phone company gets negative press. Because in todays digital age we are all defined by our cell phone provider.
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SprintTechMN

May 14, 2008, 9:15 AM
You're a masocistic Sprint customer, aren't you?
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Versed

May 14, 2008, 6:08 PM
The were first Bell Atlantic Mobile.
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andrez132

May 14, 2008, 12:59 AM
I 100% agree with everything you said. Customers just want too much from carriers. I cant say sprint because all carriers have the same type of customer that will complain about everything. I am a manager for tech support dept. so I have heard it all from the customers. Just last week one of my agents had a lady that wanted a 50 dollar credit because she hard reset her phone on her own and lost everything. I am all for giving credit to make the customer happy but this lady was crazy if she really thought we were going to give her money for something stupid she did to her phone. I also agree about the customer care service. My center has both customer care and tech support so i have been through both trainings and i just don't understand what...
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lanmansa

May 14, 2008, 2:06 PM
Agreeing with sprintreptx2008, all wireless providers have their pros and cons. From what I have seen, each wireless provider will have different coverage in different parts of the country and every company may fit people's needs differently (thats a given). Living in the midwest in Wisconsin, I have used Verizon, At&t, Sprint, and US Cellular. Regional carriers having very good coverage and excellent customer service since they have a much smaller customer base. For me, Verizon just didn't work well in this area, it may work well in other areas for different people though. Verizon drops calls constantly, even just driving down a highway with good signal. At&t works well IF you have a very high signal. I currently have Sprint now and never d...
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