Deutsche Telekom Considering Sprint Nextel Acquisition

I'm pretty sure I said I'd "like" Sprint to stay an American company...not that it "needs" to stay an American company in order to succeed. What does my want have to do me learning econ? Maybe you should learn to read and then come back?

next time you have a problem with the sprint bill or what ever, go into a store (preferably a dealer if you can identify one, and ask them for help. we call a different callcenter than you do, and we don't get the scripted Indian and pakistani or whatever the hell they are and people who think and are understanding to what a sprint user goes through

Yeah, you're probably right. Half the battle is trying to understand what the hell they're saying. It seems like they just repeat themselves a lot too.

Verizon says: "It's the network!" I disagree. I say that it is the customer service. Forgive me but I just had to log in and laugh at your post on the record.

DT parents T-Mobile, and ALL T-Mobiles call centers are in the US. So your statement is complete nonsense.

Even Verizon is owned by a non-american company, and they seem to be doing just fine as well.

Sprint just needs a complete reformat of the CC, which T-Mobile would do the best when it comes to cleaning it up.

xjittianx said:
Even Verizon is owned by a non-american company, and they seem to be doing just fine as well.

Verizon Wireless is 55% Verizon Communications & 45% Vodafone. So it's partially owned by an American company. Verizon Communications is 100% American Owned.

Again, something else to keep in mind:

Prior to the Sprint - Nextel Merger was the last time Sprint won an award for best customer service (in wireless). In picking up the Nextel customers Sprint lost any semblance of "good" customer service even, the situation was horrendous for quite a while there before it finally leveled out to just being bad, and this was no fault of Nextel customers. The good people at customer care were unable to handle the volume of nextel customers, not to mention the lack of training on the additional technology support.... do you see where this is going??? T-Mobile America has no experince with CDMA technology or and technical support regarding it(I know DT has CDMA networks, not in America)and that combined...
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Ummmm...Verizon Wireless is partly owned by Vodaphone (45%) The other 55% is owned by Verizon Communications which IS an American company.

Actually I'm one of those call center agents making calls here in the Philippines but I do agree that they should move CS to the US it's not because I wanted to lose my job but it would actually help more people especially the company. Sprint doesn't trust us anyway and they are only giving us limited access to their customers account that's why we have to pass around the customers until they get someone that's in the US that has full access. The only thing that makes sense why they hire outsourcing companies is that the execs and directors of Sprint will get a bigger and fatter checks if they'll just hire low cost agents. But of course there are also quality agents here in our country that's worth more than Sprint's $250 it's just that we'r...
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I see what you are saying,if you cant have full access that dosent really help you or the customer much. I know I usually got the run around when I called. I think if Sprint would get more retail stores in the US it would help a lot too. Ive always had a tough time finding a actuall sprint store for service always a radio shack or some of the wall kiosk

It would be the ultimate deal for T-Mobile all that spectrum for only 22 billion and then they could sell all of sprints assets. Look what verizon payed for in spectrum......it was just spectrum.

I understand about wanting it to stay a US company,but... I have relatives and friends that work for GM(General Motors) that were laid off in Arlington,TX. My wife works for Toyota here in San Antonio building the new Tundra. Toyota hasn't laid off its work force in over 40 years. They do have temps they let go as the market demands. Add to that that Gm and Ford have moved a good number of plants outside the US, then whats the point? So ya have an F-150 made in Mexico and a Tundra Made in Indianna and Texas. Now that's American made by American Workers. Sorry about the rant,now back on focus = The T-mo Sprint thing. I seriously am not impressed with T-Mo's business decisions. I mean look how long it took them to start to roll out 3G. On the ...
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Just keep in mind T-Mobile has only been around since 2002. Sprint and the rest have been around since the 80's.

I'd say they are doing a great job playing catch up.

xjittianx said:
Just keep in mind T-Mobile has only been around since 2002. Sprint and the rest have been around since the 80's.

I'd say they are doing a great job playing catch up.

Only Sprint was around in the 80's as a long-distance company. Sprint PCS has only been in existence since the 90's. The wireless portion has since kept the Sprint name, but dropped PCS from their name, while the long-distance and local phone company now has the Embarq name.

even so, you further my point.

I used to be with sprint until they merged with Nextel. In my opinion , thats where things went downhill. If TMO buys Sprint-Nextel, they have to deal with THREE different technology GSM with deploying 3G, CDMA and iden. TMO Customer service is well trained in GSM issues. If would be hard to throw all of Sprints problems at them and expect them to perform like they do now. The only way it would work in IMO is if they keep Sprint CDMA as a stand alone company, bring on better training and management and try to make it work that way instead of dragging TMO USA down.

That's very true. The 3 diffrent technologies will be a big hassle. My thought is to stick with what they know works for them, GSM. I realize it's going to be a long process to replace all the Sprint phones with the T-Mo ones, but i think it would be the for the best for them.I'm not really sure how to handle the Nextel iDen phones. That really makes it complicated,but maybe keep Nextel kind of it's own thing but replace the older iDen technology with something else. But on another post someone made the point that the Spectrum alone would make it worth it for T-Mo. It does sound really good for T-Mo if they don't screw the pouch on it like they did the 3G rollout.

T-Mobile didn't screw anything up with releasing 3G so late. They had no choice but to do so. They didn't acquire the necessary spectrum until 2006 and the government didn't vacate that spectrum until two months ago. Exactly when were they supposed to release 3G otherwise?

What i'm saying is they should have started it sooner. They have fallen way behind on the Wireless Data race. Now granted this is some backseat driving by me, but as a T-mo customer i would have liked to have seen them with 3G a couple of years ago. They've had 3G in the UK and Europe for a few years now. I use my phone as a modem to access the internet, which is what i'm doing now to post. I live out in the country away from DSL & Cable, my only broadband options are phone as modem(EDGE,not much faster than Dial-Up.)satellite or what they're calling wireless DSL(WiMAX through Internet America). Satellite and Wireless DSL aren't cheap, so obviously i'd like to see T-Mo get the 3G going.

You would have liked to have seen this a couple of years ago. You do realize that 3G networks require more spectrum than your standard EDGE data speeds network, right? T-Mobile didn't have this spectrum until after the AWS auction by the FCC in 2006. Government agencies didn't vacate said spectrum until Spring of 2008. T-Mobile is coming out with a 3G network as quickly as they are able and it's not like they're intentionally delaying. The government was using this spectrum for surveillance activities against drug lords and terrorists, they're leaving the spectrum on a market by market basis and then T-Mobile flips the switch soon after. The equipment is already in place...

i'm also a sprint telesales agent. i work for a call center who brings money for sprint.
our call center has the largest number of telesales agent for sprint. so when it comes to sales, we are doing pretty good! 😁

it is really the customer service that has to improve. when i was training they provided us all the tools and information needed. i have a new teammate who only had few days of training. the reason for that is because sprint wants them to start making calls. they should give enough time for training. it is very important i think

I agree, a lot of companies kind of abuse thier call centers. They give minimal training to get you on the floor and recieving calls to keep the call que down, or thier butts will be in trouble. My mother-in-law has ATT and loves the service area but hates the customer service and does her best not to call them if she doesn't have too. And it's not just Sprint or ATT with the problem, it's industry wide,actually kind of crosses industries. I had a Dell laptop that i couldn't get any help with for the life of me. I kept getting kicked from service rep to service rep ,from country to country and no one had any clue. So i sent it back and told them to stick it and got a Gateway. For a lot of companies it's about the bottom line,customer service...
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all call center agents will agree to this! 😁
these companies are concerned about revenues! money! money! money! one of the reason...well it's actually the main reason why they put agents on the floor unprepared and not knowledgeable enough and don't even know how to start. i was lucky becauase i had enough training before, well good luck for new agents..

being that I am a trainer for a CSC (not for mobile phones or computers) I would let you know that my company cares about training and have sense extended training another 2 weeks to get more hands on training. 😁

good to hear that your company's like that. but not all companies give enough training to agents especially the clients "demand" them to start making calls.

True. So as much as we wanted to help customers out there aren't much that we can do with the limited access we had on their accounts.

Don't forget about the bugs and the hassles of taking care two types of accounts (ensemble and p2k). Everything's a mess to be honest but gradually the billing system for the old accounts are being changed and things are improving. Unfortunately the way I see reports for p2k customers being transfered over to ensemble is taking quite some time and it could take until the end of this year before it's done. If Mr Hesse doesn't have any intention of moving CS back in the US at least try to invest in retraining/training CS reps minimum of about 2 months before sending them into battle.

training is always a plus especially in customer service, Verizon reps are recquired to train a minimum of 3 weeks, Thats really not enough.

what's the name of your company

Does it matter? Or is it going to start a bashing of my co? 🙂 DISH

seems like you're very proud of your company. just wanna know.

I yes, thank you......I am traveling for them right now...opening another CSC in america!! 🙂 🤣

Two things... One is that outsourcing doesn't help the US economy, which is bad because we are in a recession and could use the extra jobs...

Also, because the way Sprint outsourced was ridiculously bad. With absolutely nothing the outsourced people could do for MOST customers, there is truly very little reason to have them. They could pay half the people, twice as much, make them americans who could do everything and all their customers would be happier.

well it helps our economy big time! 🤣
what sprint need to do is t0 improve their training. they ask agents to start making calls without enough training. and why is that? cause of the money of course!

actually the majority of sales agent for sprint is here in philippines. we bring money for them, that's the reason why they're keeping us. 😁