Class Action Against Verizon Can Move Forward

Unless I'm missing something, customers sign a CONTRACT that states they will have service with the carrier for a set length of term (one or two years). It is spelled out in all of the literature that to break that contract would result in a termination fee of $175 unless the customer signed a contract after the prorated fees went into effect. In fact, even at the full $175, Verizon still has one of the cheaper ETFs in the industry. Sprint's ETF starts at $200.

In the end, the consumer made an agreement that was legally binding. If service was terminated, the customer is on the hook for the ETF. There are ways carriers will let customers out of ETFs, however is not the responsibility of the carrier to research every departing customer to determine if they should have their ETF waived. The consumer has some responsibility for their actions.

Yes, I work for the Big Red Machine, but I think I speak for all wireless employees when I say READ THE CONTRACT! In the end, if the customer did not read all of the fine print, then they were the irresponsible ones. They have no one to blame but themselves.