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AT&T Raises Messaging Rates

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Contract Cancelation?

lufrebent

Jan 28, 2008, 11:51 AM
Does this mean customers should be able to get out of contracts without an ETF? I know AT&T fought it last time, but will they do it again?
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BigShowJB

Jan 28, 2008, 11:59 AM
why not? supposedly this wa a material change for people who had sprint....
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lufrebent

Jan 28, 2008, 12:05 PM
Yeah, so did Verizon and T-Mobile. AT&T was the only company that said it wasn't a material change. They claimed that it was a "feature" of the plan and that feature changes don't count as material changes. Obviously this isn't a feature as it is included with all plans and you DO NOT have the option to remove it, but that's not what AT&T said.
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spazebar

Jan 28, 2008, 2:00 PM
At my call center (Sprint) we didn't let anybody out for free when we incresed the casual text rate arguing that it wasnt a materialy adverse change since it was avoidable by having a text plan or not texting. On the other hand we are letting people free who call about the new surcharges that took effect first of the year because of course those are something you have no say in. At least thats how we do it.
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JasonT1273

Jan 28, 2008, 2:18 PM
Actually you do have the option to remove it without affecting the rest of your plan. It is a pay-per-use feature and not a contractual obligation to have it. I had my parents opt out of theirs just so they wouldn't get spammed or bothered by random wrong number texts.
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mottelerj

Jan 28, 2008, 12:20 PM
yes they can!!!!! whoo-hoo!!!!
i can understand why my friend has so many problems with the cusotmer care, yesterday i posted in their forum asking if there was anything that could help her get out of her contract and they said no and got an attitude, then today they add this piece of news 🙂 id want away from them too!
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Sprint_Dew

Jan 28, 2008, 12:32 PM
Yeah i read that, everybody nowadays should have a text package, it's just crazy not to. Just the other day my dentist send me a txt reminding me of my next appointment, it's the wave of the future.
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mottelerj

Jan 28, 2008, 12:33 PM
i know i text all the time i use around 4000 a month but i also only use like 45 minutes a month. 👀
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JasonT1273

Jan 28, 2008, 2:27 PM
First of all, posting in a community forum to ask about getting out of a contract is bound to get you a response from someone who doesn't even work for AT&T. They are moderators but not customer care.

Second, as has been covered elsewhere on this topic this doesn't represent a contractual part of your service. You can buy or not buy a package or even opt out of messaging altogether.

Lastly, AT&T is not the first carrier to take their casual messaging rates up to this price point. It's called competition for a reason.
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crackberry

Jan 28, 2008, 1:37 PM
no. text message is not contracted. it is not a feature that you agree to. you're plan is the what gets you out of the contract.
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chocolateman85006

Jan 28, 2008, 2:28 PM
And go ot another company that'll do the same thing, if they already haven't? What's the point?
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