Sprint Seeking to Replace Forsee
Capacity issues on IDEN/ Poor Customer Service/ PTT Iden/Cdma interoperability
Listed in order of importance.
1. Fix capacity issues immediately to retain Nextel customers.
2. Beef up CDMA coverage and advertise it.
3.I...
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Jsnow said:...
I have to tell ya folks, I love Nextel for it's PTT, and I love Sprint for it's crystal clear voice quality, network reliability and competitive pricing. I think that alot of the struggle that Sprint is having right now is due to the capacity issues on the IDEN network. I loved Nextel up until the dropped and blocked calls began and such. Up until 2 years ago, everyone I knew loved Nextel too. Now,unfortunately, alot of the people I knew that had Nextel, now have Verizon. Personally, I am not too impressed with ATT or Verizon. Here are a couple suggestions I would have if I worked for Sprint/Nextel.
Listed in order of importance.
1. Fix capacity issues immediately to retain Nextel customers.
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jrfdsf said:
That is already being done. Sprint has added a ton of new cell sites nationwide for both iDEN and CDMA, with a lot more scheduled in the near future.
My question... any cell towers coming to zip code 57703???????????
dmcreol0220 said:
. Fix capacity issues immediately to retain Nextel customers.
jrfdsf said:
That is already being done. Sprint has added a ton of new cell sites nationwide for both iDEN and CDMA, with a lot more scheduled in the near future.
My question... any cell towers coming to zip code 57703???????????
The short answer here is, no, at least not in the NEAR, foreseeable future.
I also checked coverage for you with the other three national carriers, and none of them have native coverage there, it's all roaming. Even if any of them actually allowed you to use your phone in an "extended coverage" area, you would be unable to use free M2M minutes with ANY carrier.
My suggestion for the sh...
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the fact is that I an under contract with Sprint.. and love the service.. CS aside... so I'll keep them.. and continue to use it until they tell me that I have to leave.. w/o an ETF! ( any ideas on when that would be?)
i got the most minutes possible and use all of them a mont.. the funny thing is ... my phone says digital roaming.. but when the phione is powered on say " entering Sprint service area"
They probably will boot you off in a few months if all of your minutes are roaming. I'm betting that your free M2M minutes are unavailable as well.
I generally use around 1500-2000 Direct Connect minutes per month, so it would be difficult for me to move to an area where DC service was unavailable. I would have to port over to some other provider.
Customers always say, "everything was great until the merger." Well, hate to break it to you, but a network doesn't turn to crap overnight.
What happened was that Nextel failed to take care of it for a while before the merger, dumping the problem onto Sprint. Just as Sprint was trying to make nice to entice iDEN users to go to Hybrids, Sprint had to contend with customers upset that calls were dropping left and right because of poor upkeep of the iDEN network.
Sprint spent all of 2006 fixing issues on the iDEN network, causing dropped calls and other issues to drop to an all time low, well below 2005 rates.
There are...
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ac4321 said:...
As much as I dislike the leadership/lackthereof of Forsee, Nextel was to blame for the iDEN capacity issues.
Customers always say, "everything was great until the merger." Well, hate to break it to you, but a network doesn't turn to crap overnight.
What happened was that Nextel failed to take care of it for a while before the merger, dumping the problem onto Sprint. Just as Sprint was trying to make nice to entice iDEN users to go to Hybrids, Sprint had to contend with customers upset that calls were dropping left and right because of poor upkeep of the iDEN network.
Sprint spent all of 2006 fixing issues on the iDEN network, causing dropped calls and other issues to drop to an all time low, we
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Sprint was horrible from the beginning and Nextel was good and because of the ways, that TD and Forsee differ it allowed them to bring this company into the ground. Forsee’s initiatives did a great job of doing that. Getting rid of Nextel people and others. Look how well TD executed his plan with a comp...
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In Central Florida, however, a lot of Nextel users complain that Sprint ran it into the ground, in both customer service and network quality, but I didn't use Nextel after the merger, so I'm just going by what other users have said.
How exactly could Sprint management have "run it into the ground" when they had had control for only months when it became apparent that the iDEN network needed some upkeep?
Nextel had a lot of good things going for it, but I find it amusing that one cannot point out one of the weaknesses without being called a fanboy. Seems to me like the pot calling the kettle black.
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1. They already have and built towers across many areas, adding their spectrum bands together, and co-locating their towers.
2. They already do that also. Check out how much they are spending.
3. Cannot do that. We already discussed why.
4. They are doing that.
5. Anytime without termination fee? Their CPGA costs are already high after that it would go higher. That is why they have 30-day policies in which you can decide to switch. Once you are under contract that is it, you cannot do anything about it un...
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I'll take the new blackberry... what do you mean I have to pay full price verizon would give it to me for (insert discount price here)... that's just a stupid idea
sprint added about 1,500 towers this year alone... look up in the sprint coverage tool look at last 90 days and future 90 days
arsimckhoi said:
if we had no etf... then we you'd have to pay full price for the phone! who would want to do that?
I'll take the new blackberry... what do you mean I have to pay full price verizon would give it to me for (insert discount price here)... that's just a stupid idea
sprint added about 1,500 towers this year alone... look up in the sprint coverage tool look at last 90 days and future 90 days
They've been putting up towers and filling in dead spots like crazy in my neck of the woods. Not to mention, my wireless service has worked everyday this year without interruption. Can the VZW folks say that?
qchat and xohm will come out and it will hopefully correct alot of issues network wise and improve things on top of airrave (sp?) for those indoor folks who don't want to use a landline.
new billing system is actually really good once you get use to it. it does make it easier to explain charges to the customer...should focus more on better training the representatives because they're training program is archaic from my experience and it took me 3 months to even become slightly knowedgable...
bragging about your network is like suicide b/c if a person gets one dropped call or something goes wrong the point...
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arsimckhoi said:
...new billing system is actually really good once you get use to it. it does make it easier to explain charges to the customer...should focus more on better training the representatives because they're training program is archaic from my experience and it took me 3 months to even become slightly knowedgable...
My sentiments exactly. Ensemble was Nextel's OLD billing system, now the one for the combined company. Nextel had the FEWEST FCC complaints for billing of ANY wireless company, prior to the merger.
I'm sure transitioning everything over to one system has had its glitches and bumps, but I think the end result will be better for all. I actually think this one of the few SMART mo...
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This forum is closed.