Sprint Cancels Difficult Customers' Contracts

Companies, CEOs, and employees ALL EXIST because of customers, customers, and customers!!!

I miss the day when each and every individual customer mattered.

Companies don't care anymore until they start losing large # of customers.

Jayshmay said:
Companies, CEOs, and employees ALL EXIST because of customers, customers, and customers!!!

I miss the day when each and every individual customer mattered.

Companies don't care anymore until they start losing large # of customers.

WHEN did we ever have a day when EACH and EVERY customer mattered? Hello? Corporations never cared about customers from day one. They continuously rip off everyone. So shut up and take it! 😈

I often wish this was the 1930s, when the customer came 1st, no ifs, ands, or buts about, no policy this, no policy that, customer came 1st, ...end of sentance.

Here's the thing: Sprint (and all carriers) are going to make mistakes. So are customers. If it's the company's mistake, then it's typically handled by the company making the neccessary adjustments to satisfy the customer.

What you fail to admit is that many times, customers are irrational in their needs/wants. In those cases, even if policy could be circumvented, laws are still in place. For instance, cust. A drops their brand new phone in water, and demands a new free phone from Sprint since they've been a customer for 7 years. So are you saying they are right and deserve a free phone? if so, please god, never run a business.

oh fer the Good Ol' Days! the Great Depression built character in our youth! FDR and the Fireside Chats... Victory Gardens... fill yer tank with gas fer a nickel! they used silver in coins back then!

yeah, customer came first back then... but a lot of businesses had white-only policies back then too...

nothing has ever been perfect.

Jayshmay said:
I often wish this was the 1930s, when the customer came 1st, no ifs, ands, or buts about, no policy this, no policy that, customer came 1st, ...end of sentance.

In the 1930s no one had money, so they were so freaking desperate for sales they treated the customer as if they were God. I am glad this is not the 1930s. The 1930s was all about Racism, gays in the closet, Adolf Hitler, and no remiscing on the hippies from the 1960s and 1970s!!!!!!!!!!!!

i totally agree, the person who said ''the customer is always right" really needs a good smack. that leaves customers believing they are entitled and opens the door for a great deal of abuse.

yes, the customers do give us a job and they are the reason we receive a paycheque. BUT that does NOT entitle them to walk on us or abuse us.

bear in mind the type of customers that are being dropped are the types that call in several times in an attempt to get us to add credits to their account. far too many customers pay their monthly bills by scamming the c.s. reps into giving them credits. they attempt to get credits for equipment they're not eligible for through scams. sprint is losing money by hanging on to them, so the decision really ...
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Which service do you work for? Cause I will take my whining ass somewhere else ASAP.

That's what you call customers "Whiners" If I were your boss and I heard that comment from you, YOU WOULD BE FIRED INSTANTLY! GONE. CAO.

it's spelled ''ciao"

and if you had the same customer calling in every day to bitch and moan about this and that, you'd be calling them ''whiners" as well.

t.c. said:
it's spelled ''ciao"

and if you had the same customer calling in every day to bitch and moan about this and that, you'd be calling them ''whiners" as well.

🤣 hello and goodbye, TWICE! 🤣

I have had plenty experience in "customer service". I sat at a tech desk for years listening to the most insane and inane problems you could ever imagine. Each customer was handled and if he/she wasn't insane or inane and with dignity. It's why our company that I don't work for anymore, had the best rated customer service in the computer field. AND may I add the most loyal customer base out there. PC Magazine rated the company as one of the best in customer service.

Yeah I had my share of Excendrin Headaches, but I also had stock in the company. Those customers go somewhere else, so does my stock, DOWN. If you have stocks in Sprint, I think you better cash them in.

One person said that is a small amount of customers that were cut,...
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Foneteck said:
...Or since Sprint gets away with pulling this crap on a certain amount of customers and doing it without a recourse towards the company that the start getting rid of customers that are doing something else, like not using their cell phones as much as Sprint would like and cutting them because of low use. I can see that coming next.

I doubt Sprint or any other wireless company would cut someone for using their phone too little, because the more you use things such as free N&W minutes, or free M2M, it starts becoming LESS profitable for that company.

I think the thing here you are failing to see with all of these responses is that there are unreasonable people in this world that can never...
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Your taking for granted that all these customers were constant complainer. Case in point.

I have had cell service since 1981, started off with a company that didn't last long, By that time Cingular had come online. I signed up for a year with a promotional rate. The first bill was at the normal price not at the promo. I had the copy of the contract. So I called they appologized gave me credit....so the next month, the same damn thing, the same damn call to customer service, this went on for the full year of the contract! Was told for that full year they were having a computer glitch. So was I in fact a constant complainer, no just making them live up to their contract they had with me!

After the contract expired, Verizon had come ...
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You wouldn't be considered a constant complainer. You called oncw a month for a year there people called at least an average of 25 times of month and some called hundreds of time. Constant complainer You = No. The former Sprint customers in question = yes.

Cingular didn't exist until after 2000 so if you had VZW for 10 years, you never had Cingular.

You say you called once a month for a year. Sprint's bad customers are calling in once per business day. You call 12 times a year, they call 600 times a year at least. It's not the same.

But glad you have a service you like. Hope you are getting the referral credits for ppl you recommend to them.

Yep.

I just hope they're stock takes a plunge!!!

I just replied to another person in the forum saying that I miss the day when each, and every customer mattered, these days, companies don't care until they start to lose large #'s of customers.

And I said that companies, CEOs, and employees ALL EXIST because of customers, customers, and customers.

I always say the customer, and they're policies outrank the CEO and his policies!!!!!!

DID YOU EVEN READ THE LETTER?????

Sprint is letting them out of their contracts and waiving their entire accounts fees because they have the balls to admit they can't help them! The damn media is hyping this up for sensationalism. Besides there are far too many psycho's out there to satisfy every single person in the damn world! 1,000 out of 53,000,000 is NOTHING and is a win-win for these people!

Sure. Hopefully they'll learn a lesson, and come on over to AT&T, ...heck Sprint has been having trouble KEEPING customers for many, many years as it is.

Sprint has a good network and is cutting edge in high speed data BUT it is true customer service sucks... sucks less than it did say 4 years ago, but there is still much progress to be made. Once they are done converting/fixing their billing system and DUMPING FORSEE, Sprint will rebound nicely.

A company is only as strong as the reputation.

All the Sprint customers I come across give Sprint a very bad reputation.

Reputations take time to change.

I seriously question whether or not Sprint even cares about they're reputations, just like Bush obviously doesn't care about his reputation.

Let's see if we can make this about AIDS while we're at it. Unoriginal Bush bashing. Take anything and make it about Bush. Come on, you can be slightly creative and come up with a better comparison than Bush and the Sprint HMFIC's.

I am one person who will not give sprint a bad rep. I do agree with everyone else about customer service. It's crap. When I am asked what my address is and I have to spell out the numbers because the person on the other end doesn't know english that's a problem. Luckily I don't have to call every often because I like the service that I get from them.

Ok, but you have to admit, that Bush doesn't care about his reputation, because it's TRUE!!!

Yeah, unfotunaley my Uncle likes Sprint too, he's been with them like 5yrs, or more, same old phone too!!!

I'm really, really curious how this is going to effect Sprint in the long run though.

Yeah, Bush cares more about his country than he does about his reputation. What a bad man.

HAHA! He cares more about his and his friends business interests and pleasing the conservative Christians that were the only reason he got elected. Sorry,rytiffany, I think jayshmay is a little over the top but it is YOU who is the most brainwashed!

Yeah, I do agree w/u on that. But this is SUPPOSE to be a "Global way on terror". If it was fought effectively, it would be a far, far, far more internaional effort, involving banks, cut the money off from these ****roaches!!!

Pretty much what I'm trying to say is this way on terror needs to be much, much more international. involving the cooperation of numerous countries, like the EU, and so on.

Oh, I forgot to mention. Bush isn't running again in '08 so you don't need to prove that he's not your favorite and your not voting for him. None of us will have the chance to. He won't be on the ballot.

👿 GOD i work for ATT we dont want these people!! they should be in "time-out" till they can be mature enough to have cellphones.

Jayshmay said:
And I said that companies, CEOs, and employees ALL EXIST because of customers, customers, and customers.

I always say the customer, and they're policies outrank the CEO and his policies!!!!!!

You always say it, and youre always wrong.

Customer: "Id like you to waive that deposit"
Customer: "I need you to give me a free TREO, I dont like the RAZR I bought 6 months ago"
Customer: "I need you to give me a free phone because my dog chewed mine up"
Customer: "Cant you give me a free car charger with that phone?"
Customer: "I feel you should credit my bill for my overage"

See.. wrong, wrong, wrong, wrong and wrong again.
You're not entitled to anything just because you "want it".. ge...
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I totally agree. These days customers are abusing customer service... They do think they are entitled to everything and then some and then be threatening at that because they don't get what they want...

I mean just because your parents always give you want u wanted a child because u whined about it doesn't mean the rest of the world has to. You're not a little princess or prince anymore. Grow up and stop playing make believe.

I mean I understand that the person on the other line should at least be comprehendable and understanding, but it's not your right to have what you want, it's a privelage to enjoy the network and service, and it's not your right to abuse...

The customer is not always right, however the customer is usually right...
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the "they're" nonsense has been killing me too

Jay,

Let's say you own Sprint. Calls to customer service cost, on average, somewhere around $3.00 PER MINUTE. The average length of a call for these type of customers is TEN MINUTES. That's $30.00 PER PHONE CALL. Their bill is probably around, on average, $200.00 a month and I think I'm shooting on the high end too. Now let's say that a customer with a $200.00 a month bill calls 30 times in one month and every call is at least ten minutes long. 30 phone calls at $30.00 each at a minimum is $900.00, then subtract the money you made, $200.00 leaving you with a $700.00 monthly loss. Multiply that by 1000 for the number of customers that are doing this to you. That's $7,000 per month times 12 for the months in a year, that's $84,000 ...
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You're forgetting one important figure, the amount of credit this type of customer is squeezing out of customer service reps.

Thank you. I did neglect to mention that part too. lol.

Policies are BARRIERS to customers serivce!!!

YOU are a barrier to customer service!!!

Policies exist to keep things fair to all customers.

If you want free service from a wireless company, along with a free phone whenever you demand it, that's lovely. If there were no policies to get in your way, the company would give you exactly that. The only problem is that every other customer would want the exact same deal. Wireless companies are businesses--they exist to make money! If every customer was receiving free service and free equipment when the want it, this turns the business into a charity.

Unless, of course, its just you who is an exception to the policy... in that case, excuse me, please. Then again, most customers feel the same way... better roll your sleeves for the competition 🙄

jayshmay, you need to understand that Customers that abuse the system are the barrier to customer service. They are the ones who ruin it for everyone else and that is why the "policies" are there. Sprint is definitely making the right decision. adn the customers are getting their entire bill balances wiped out AND the terminaiton fees waived, why is anybody complaining???? 😕