AT&T Opens First Megastore

I wish it was that simple. Problem is if you have no official plan, they can start to charge exorbitant fees for long distance (especially international) which is why she fought them so hard in the first place. She finally gave up trying to fight them to get her account and instead opted to open a new account.

Only, when giving ATT her address, they told her it was a business and that residential services couldn't help her out (her address has always been a house since in was constructed in 2006). So, after several hours of playing phone tag, she somehow managed to get her new account activated.

Bottom line, ATT needs to get its act together and focus on the fundamentals instead of rolling out with all of this useless marketing.

AGREED: Bottom line, ATT needs to get its act together and focus on the fundamentals instead of rolling out with all of this useless marketing.

due to my experience as an indirect/contract employee for cingular/att, i would never use or recommend their service to anyone. i have come across way too many horror stories with customers.

OK, many years ago I needed an ad in the yellow pages, so I dropped by the business office. However, the only way that the sales weasel would talk to me was to use a phone in the lobby! Then I learned that my county had been divided into SEVEN sections and to get a listing for the entire county I would actually have to buy SEVEN seperate ads! And the topper was, the section I wanted did not exist in the "consumer" yellow pages, only in the "business" yellow pages, and no they wouldn't even think to flex just a little. Odd how the sales weasel sounded surprised when I didn't do a second year.

Oh. I also forgot to mention, the operators that she was getting transferred around on sounded pretty obvious that the call center was in India, which isn't a big deal in itself. Problem is, my mom is an immigrant and doesn't speak great English and immigrants start complaining that they're having a hard time understanding the phone operators, you know you've got a problem on your hands. I've dealt with this with cost cutting strategy before (ahem, capital one), and more me, more than the difficult to understand English, is that they ABSOLUTELY REFUSE TO ANSWER ANY QUESTIONS. All they are trained to do is to give the customer a boiler plate pre-written response which almost NEVER answers the question. Upon attempting to re-confirm the q...
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I hate outsourcing service, in general all they do is read the words on the screen in front of them, pronouncing them the way they were shown in the training class. I'm not so sure they even understand the words that they are saying.

Any time I call and get transferred over I at least give it a shot, if they can communicate with me, then I stay on the line, if not, I hang up. Either way it usually takes way too much time because they have to first acknowledge what you said, explain how they are going to put you on hold to ask their supervisor, then every two minutes they tell you they are still waiting on their sup, and that it will be two more minutes, and when they finally get the answer they tell me why it's the answer and that they a...
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Actually, AT&T is bringing back a whole bunch of outsourced jobs

Well, they'd better do it quick, or we're gonna hear about a lot more pissed off customers.

It wasn't SBC or AT&T jobs that were outsourced. It was part of Bellsouth's customer service. Anyway I forgot when they were coming back by, but I think it was December of this year? It's somewhere in the press release

Unfortunate for your mom, that would irritate anyone. What she needs to do is contact her city/town hall, because it is them who list that address as a residential or business address, not the phone company. Any major utility company must draw their records from the municipality they operate in, unlike say, a smaller wireless company usually just validate that its just an actual mailing address and therefore couldn't tell the difference.

Well when she was on the "old" att long distance plan, her house was registered as a residence and i doubt the city changed zoning during that period. Regardless, it was their responsibility. Suffice to say, after what they did to her and after they so eagerly cut off my service (and consequently DSL as well) to my apartment, it's going to take me a lot to gain any confidence in their ability to handle even the simplest of matters. Let's just say I signed up for cable modem in my new place.

Oh, and just to make it clear for everyone, my mom has been 20+ year customer of ATT long distance during which I can't recall an incident ever that would have gotten her this upset. As a matter of fact, I don't think she ever had a problem with them. In my two years as a customer, I never had any issues. It seems after this merge, everything has imploded in on itself.