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AT&T To Begin Un-branding Cingular Monday

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Top message:  Thoughts from a Cingular employee by Future   Jan 14, 2007, 7:16 PM

Replying to:  Re: Thoughts from a Cingular employee by MacrossXP   Jan 14, 2007, 9:53 PM

Cingular Retail Manager / former ATTWS Rep

by Djanifer9512    Jan 15, 2007, 11:47 AM

I hate it when customers try to play victim whenever a merger takes place. Cingular never "Strong Armed" a single customer into switching over from ATTWS. As far as I'm concerned, the switch benefited the customer more than anyone. The list of benefits is too long to list.

Again for the 1000th time, the name change means nothing from a service standpoint. Will it be confusing for a while, yes.

And before every customer starts firing off the questions. Here are your answers:

"No sir/ma'am you cannot keep your old rate plan, your plan is expired and a new phone would require a rate plan change."

"No sir/ma'am you cannot keep your bonus minutes. They expire with your new rate plan change. Also, they are non-contractual just like text messaging."

I just wish that outsiders who no nothing of the business would become educated before firing off opinions. If anyone has any questions at all, my email is listed in my profile. Shoot me one, I'll school you.

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