Sprint Meets Rev. A Goal

Because it doesn't matter how "much" coverage a company has at all... It matters the "quality" of coverage. Coverage will always vary all the time... someone may have better coverage with cingular, where as someone else T-Mobile, or whatever... It's not the same anywhere, so it doesn't matter who has the most

You choose what works best in "your" area, and be done with it.

Although I will say Sprint has a customer service issues they could work on to make them a better company.

SkillciaX said:
Although I will say Sprint has a customer service issues they could work on to make them a better company.

Sprint has come a LONG way in customer service, old opinions just die hard!

i don't know about that, i had sprint for a year, i jsut cancelled out in august. i had one problem after the next and nothing ever got fixed. it was ridiculous! i finally cancelled out and switched to t-mobile. haven't had a problem yet!

no... sprint definitally has terrible customer service. I know, i have to deal with them every month because no one ever had their heads on strait when it comes to my billing ...

and then i had porting issues ...

promised call backs that never called...

yes, they still have many steps to take when it comes to customer service

Please enlighten us at to what kinda billing problems you have.

Using more text messages than your plan allows?
Using data without a Vision plan?
Going way in your minutes?

When I was in training and had the unfortunate task of taking billing calls...1 out of 30 was a problem on our part, the rest of them were people not paying attention to their usage, etc.

agreed.

i dont know about anybody else but for me, it was a vision pack that didnit get added at the time of activation even though i asked for it, so i racked up a lot of usage charges. then i called in about my bill and they gave me temporary credits instead of fixing the problem. so every week for 6 months i was on the phone trying to get this fixed. it was ridiculous, they made a billing mistake but they would never just give me a premanent credit. just those stupid temporary credits. then i bought a phone outright and they still extended my contract without telling me. and when i cancelled they charged me a $200 etf even though my contract said $150 and i never changed anything except for the phone that i bought outright.

any of that s...
(continues)

Absolutely. You should not have gotten off the phone the first time until the issue was resolved. The second time you called in, you should've spoken to a supervisor. People make mistakes. I doubt it was as severe as you're making it out to be though. How 6 months? Gimme a break.

yeah it was 6 months, i just had a lousy experience on the phone. i finally learned that i couldn't be nice on the phone to them to get it resolved. i doubt most people have that experience but it was exactly like that and it soured me towards the company. it was unfortunate because that was my first choice to start with, they have great features, especially for me but it got to be too much trouble. sprint has the right idea when it comes to service, especailly premium services and data, they just need to improve that customer care to become one of the best.

I agree that the cust care dept could use some work. however, the company knows of the issue and I feel( I call care every day) an improvement. We have rolled out a new approach to cust billing issues. I appologise that your last experience was not to your expectations. But give us another shot. Sorry to have lost you!

actually no they didn't lose more customers than gained but they did not gain a lot. and their card with rev a is by far better than any other carriers. i hate how in every post about a product everyone has to prove why that carrier sucks or why theirs is the best. the article is not about customer service or voice or your experience with sprint, it's about the rev a and right now its the best.

DAMN STRAIGHT!! TELL IT OFF THE MOUNTAINS!!!
-RCR