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Samsung to Recall Note7 Amid Reports of Fires

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Carrier customer service number

aeternavi

Sep 2, 2016, 9:16 AM
If you have one, call your carrier's customer care for further instruction.
AT&T 800-331-0500
Verizon 800-922-0204
Sprint 888-211-4727
TMobile 877-746-0909
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nicolasl46

Sep 2, 2016, 6:15 PM
T-Mobile said that so far they're only offering refunds or exchanges for a different device. Samsung is offering the same but also a new revised note 7. I really like my note 7, I don't want a refund or change it for a different device, but I don't want to burn down my place either.
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aeternavi

Sep 2, 2016, 10:37 PM
Seems to be the current action plan with each carrier now (I work for AT&T). Seems that Samsung may be throwing in an extra kicker for those that stick with the Note to the tune of a 256GB card or Gear VR. Most people already got one anyways but Samsung may do a second for each person.
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nicolasl46

Sep 3, 2016, 11:00 AM
Can I go through Samsung for the exchange or do I have to go through T-Mobile since I got the phone from them?
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netboy

Sep 3, 2016, 1:07 AM
i bought my att note7 online at swappa dot com, i not ATT customer, i using the phone with Cricket. i asumed i cant go to att store and get a replacement note7 ?
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aeternavi

Sep 4, 2016, 4:19 PM
You can still go directly through Samsung for it. 1-800-SAMSUNG
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