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Consumer Advocates Lodge Complaint Against T-Mobile

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Dec 8, 2015, 10:43 AM
The EIP (Equipment Installment plan) agreements simply say that if you cancel your service, you owe the remaining amount due on the phone, which makes obvious sense. Also, by virtue of somebody having an EIP, they agreed through email by giving their electronic signature to the agreement. Whenever I agree to a contract or anything like that, I always read all the fine print. All of it. Maybe if these dumb consumers had done that, they wouldn't put themselves into this predicament.

Oh, and also the Jump on Demand leasing program is only 18 months, not 24 (2 years).

Dec 8, 2015, 10:50 AM
All true. There are no fees other than what you owe on the phone you promised to pay for. It's a loan, not a service agreement. Ignorant fools wasting time going after a company who is changing the industry for the better every day. Oh and when you stop paying your bills, YOU GO TO COLLECTIONS regardless of race.

Dec 8, 2015, 1:27 PM
Also 0% interest on financed equipment. These groups are just asking for attention.

Dec 8, 2015, 5:40 PM
>>It's a loan, not a service agreement.

Not true. The loan is contingent on the continuation of service. If the service ends, the loan ends. That IS a service contract. Now, if they allowed you to continue making your monthly payments on your device when you ended your service, then it would NOT be a service contract. But as it stands, T-Mobile is lying - plain and simple.

>>YOU GO TO COLLECTIONS regardless of race.

I agree. That part of the suit is ridiculous. It's like they expect some special consideration just for using the service. It's not like T-Mobile went out of it's way to primarily get their race to sign up, and then started their collection practices. T-Mobile has no control over the racial makeup of its customers. That...

Dec 9, 2015, 1:01 AM
T-Mobile is aware about the EIP(Equipment Installment Plan), that is why customers have the option to lease the phone under JUMP! on Demand for 18 Months as comes with it is the Lifetime Coverage Guararntee offer. Where if the customer cancels the account after 30 days for service, he/she will have the option to keep the phone and still pay it on regular installments. https://support.t-mobile.com/docs/DOC-23903

Dec 9, 2015, 9:46 AM
Two points.

1. I'm guessing this lawsuit doesn't pertain to devices leased under JUMP!, but to devices leased under the older EIP.

2. Not all devices are available for JUMP!. Of particular interest is that the iPhone 6 and 6 plus are not available.

Dec 8, 2015, 3:36 PM
Don't know about the collections practices cause I pay my bills on-time.

legal wise their marketing is technically correct because they advertise no "service agreement", but it is kind of deceptive because the Jump On Demand is a lease contract that has the same effect on the consumer as historical service contracts. And the average consumer isn't going to realize the likely 3 digit sums they will have to pay out if they want to bail on T-Mobile.

I'm a bit irritated because I signed up for Jump-On-Demand because I like getting new phones, but the only Android phones T-Mobile adds to the program are Samsungs and LGs. What about Nexus, What about HTC? I want to jump to those phones but they don't offer leases on them. I'm stuck i...

Dec 8, 2015, 5:34 PM
>>Whenever I agree to a contract or anything like that, I always read all the fine print.

You hit the nail on the head. It's a contract... which wouldn't be a problem if they didn't advertise, "No Contract." This is exactly the sort of thing false advertising laws are trying to prevent.

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