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AT&T to Raise Activation and Upgrade Fees

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employee

Trooge

Jul 21, 2015, 5:03 PM
tbh, i work for at&t and everyone that works for at&t thinks this is complete bs and completely pointless. dumb move on at&t's part
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aeternavi

Jul 21, 2015, 8:46 PM
As someone who also does, I completely agree. It makes it that much harder as I am the one that has to tell them every time. I really hate it.
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linkfeeney

Jul 22, 2015, 11:44 AM
its called making money, but I have been with them for so long since like 1999... they credit me everytime i upgrade Very Happy
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B-Sides

Jul 22, 2015, 5:27 PM
As one of your loyal customers but also one that works for a large corporation I understand what AT&T is doing. To me they should make no excuses for what they charge! They offer a solid network with a strong portfolio of products for both business and consumer and should charge what they believe to be a fair price.

You don't walk into a Mercedes dealership and expect to pay Honda's prices!
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Jarahawk

Jul 22, 2015, 8:58 PM
Charging a fee for someone who brings their own device is akin to refusing money. Illogical.
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B-Sides

Jul 25, 2015, 9:48 AM
But see it from the company's perspective, the customer is using their network! You pay fee's with other industries so this is really nothing new. Banks charge people monthly fee's to hold their money all while they are making money for holding it. It's all relative when you step back and see it from both sides.

I have always try to see it from both and although I might not like the fee's in this instance, I do like AT&T's service so paying a small fee every year or two doesn't really upset me.
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