Carriers Have to Unlock Eligible Phones Beginning Today
That is why..........
...and that is why you get an attitude from the store rep when you go to ask questions or have it activated.
Maybe you specifically don't stop in the store but the retail store reps on this website feel what I'm saying. Hated when I did all the work to sell a customer on the phone/service, then they buy online, then come back for me to teach them how to use it.
Maybe you specifically don't stop in the store but the retail store reps on this website feel what I'm saying. Hated when I did all the work to sell a customer on the phone/service, then they buy online, then come back for me to teach them how to use it.
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Well, I have a simple policy....if you don't buy your phone from me, I don't activate it for you or help with technical support....
.I am a salesman, my store is a sales channel, I don't do billing, customer service or technical support. I sell phones, and activate the phones I sell for the customers who buy them. I provide (very) limited technical support to customers who buy phones from me only. I work on commission, I won't do things that don't get me commission UNLESS the customer has a pre-existing relationship in which case I will do some stuff that doesn't earn me a commission for them because I figure that I have an obligation to stand by my products, and because providing support will encourage them to keep buying from my st...
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.I am a salesman, my store is a sales channel, I don't do billing, customer service or technical support. I sell phones, and activate the phones I sell for the customers who buy them. I provide (very) limited technical support to customers who buy phones from me only. I work on commission, I won't do things that don't get me commission UNLESS the customer has a pre-existing relationship in which case I will do some stuff that doesn't earn me a commission for them because I figure that I have an obligation to stand by my products, and because providing support will encourage them to keep buying from my st...
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The way agent locations can stay in business, when not in those prime locations that the retail stores get, is through referrals. Which we get by being polite and helpful to all customers and going above and beyond just selling them a phone. Have many customers that pass by other US Cellular stores just to come to my store because of how helpful we are. The owner of the store would **** a brick if they heard we turned someone away because they didn't buy their phone from us. Their view on it is to treat that customer so well that they come back and buy their next phone from us.
Although I suspect your hourly wage was low with high commissions. We had higher hourly wages and lower commissions than a retail store rep gets.
Although I suspect your hourly wage was low with high commissions. We had higher hourly wages and lower commissions than a retail store rep gets.
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How many customers who are actually my customers get denied help because I spent my entire day helping some guy activate a phone he just randomly brought in from somewhere else?
It is not just that doing this makes me less productive, it is also the fact that it drives paying customers away if I spend all my time dealing with non-paying customers. I am in fact, losing money at that point.
Activating a phone is not necessarily easy, if there is a problem, and often there is, it can take hours to activate a phone. On Black Friday 2013, a guy came in to take advantage of a sale on a certain Verizon phone, I started the upgrade at 7 AM and it was still not done at 6 PM that evening, the dude was there all day long with me as I tr...
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It is not just that doing this makes me less productive, it is also the fact that it drives paying customers away if I spend all my time dealing with non-paying customers. I am in fact, losing money at that point.
Activating a phone is not necessarily easy, if there is a problem, and often there is, it can take hours to activate a phone. On Black Friday 2013, a guy came in to take advantage of a sale on a certain Verizon phone, I started the upgrade at 7 AM and it was still not done at 6 PM that evening, the dude was there all day long with me as I tr...
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This forum is closed.
