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Cingular Reverting To AT&T Brand (Corrected)

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AT&T better rep than Cingular?!?!

chrissybells

Nov 21, 2005, 6:17 PM
Where are you people from?!? In the Southeast, Cingular is AMAZING! I've worked for several wireless companies & Cingular ranks #1 in customer service, coverage, cost, wide variety of & latest styles of devices, best technology, & most convenient service! Cingular BY FAR has a better rep that AT&T!
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SystemShock

Nov 21, 2005, 8:56 PM
chrissybells said:
Where are you people from?!? In the Southeast, Cingular is AMAZING! I've worked for several wireless companies & Cingular ranks #1 in customer service, coverage, cost, wide variety of & latest styles of devices, best technology, & most convenient service! Cingular BY FAR has a better rep that AT&T!


Talk to Cingular's own CEO, Stan Sigman, 'bout that:

Sigman: And on reputation, [Verizon's] best in class and we're toward the bottom of the pack.

http://www.businessweek.com/magazine/content/05_45/b ... »
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ProCellGuy

Nov 21, 2005, 9:22 PM
Man u must be joking are you a cellular employee? Verizon Wireless who I have worked for is the model cell phone company, well, that was until the buy out of AT&T. Did you know that most Cingular exec's were canned after the buy out. Who do you think replaced them. Things have been going down hill at Verizon for the last 12 months. We (Cingular) are the best company not only to have service through but also work for.
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SB2002

Nov 21, 2005, 9:29 PM
He quoted your CEO. Industry reports DO rank Verizon and USCC among the highest in customer satisfaction. They rank Cingular among the lowest on every front.
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Homestar Runner

Nov 21, 2005, 9:33 PM
And don't forget that nice little incident of Cingular being kicked out of the Better Business Bureau in New York not that long ago. Yes, that truly doesn't mean that much in the big picture, but then again no one else has gotten kicked out recently.
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SystemShock

Nov 21, 2005, 9:40 PM
SB2002 said:
He quoted your CEO. Industry reports DO rank Verizon and USCC among the highest in customer satisfaction. They rank Cingular among the lowest on every front.

Yep, ProCellGuy is basically sayin' that he's right, and Cingular's CEO is wrong.

Guess ProCellGuy should be runnin' Cingular, huh? ๐Ÿ˜
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speedi797

Nov 21, 2005, 9:59 PM
AT&T was around way longer than Cingular, they should have kept the name in the first place but the reason they didnt was because att wireless had a liscense on the name and it expired. Everyone knew AT&T but and not many new cingular especially in the north-east. now that sbc bought att they can use the att name and looking at cingulars recent quarterly gross adds compared to verizon's, cingular could use all the help it can get to keep its place as number 1.
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ProCellGuy

Nov 21, 2005, 10:27 PM
you all need to be better informed on how the cellular industry works check out
https://www.phonescoop.com/news/discuss.php?fm=m&ff= ... »
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SystemShock

Nov 22, 2005, 2:27 AM
ProCellGuy said:
you all need to be better informed on how the cellular industry works check out
https://www.phonescoop.com/news/discuss.php?fm=m&ff= ... »


Seems like folks don' exactly agree wit' you, PCG. :

https://www.phonescoop.com/news/discuss.php?fm=m&ff= ... »

https://www.phonescoop.com/news/discuss.php?fm=m&ff= ... »
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ProCellGuy

Nov 21, 2005, 10:25 PM
Better you stick to Verizon than! I don't know why you are so pro verizon after they price gouge you for years on end
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ProCellGuy

Nov 21, 2005, 10:31 PM
I love how Verizon also lies to there customers with increases in their admisitrave charges, though a violation of contract will not u break it. BTY no roaming on the worlds largest network, emmm, why do you have a per minute charge for ROAMING on the extended network?
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speedi797

Nov 21, 2005, 10:38 PM
you can say anything you want about verizon and what they do. the numbers speak for themselves. if cingular and verizon both grow at the paces they have been respectivly, verizon will bump cingular down to number 2 and be #1. not that i am partial to verizon or anything but i think that cingular becomming at&t again will help the situation because many people leave Cingular blue because theyve never heard of cingular before. what carrier do you think most of these people are going to? Obviously verizon. now that they see the familiar at&t name and logo this will reduce churn for the company.
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mekong77

Nov 22, 2005, 2:23 AM
1) Everyone who wanted to cancel due to the increase was able to do so by the designated date. Even with the increase, their surcharges are still lower than Cingular.

2) You are only charge roaming OUTSIDE of the US on the no roaming plans. You can roam on the extended network with no additional charge even WITHOUT a no roam plan.

Lay off the pipe man.

I've got nothing against Cigular, but the only LIES are your own words. Do us all a favor and let your brain do some work before you start typing...
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sangyup81

Nov 22, 2005, 10:30 AM
hey buddy, international roaming is called international roaming, not extended network roaming

and there wouldn't be only one rate for international roaming now would there?
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dave73

Nov 24, 2005, 3:14 PM
I've gone off-network and never got charged for roaming in extended network. Unless you have an all-digital phone, then if you're in an area where Verizon is the only CDMA carrier and the other carriers use GSM, plus have legacy TDMA & analog towers (analog in this case), then more than likely, the non-CDMA carrier and Verizon don't have roaming agreements should the call be picked up on an analog tower from the other carrier. Depending on carrier and calling plan, you might only be able to use your anytime minutes off the network, while mobile to mobile and night & weekend minutes can only be used on the network. Verizon allows night & weekend off-network as long as the phone says extended network or roaming indicator flashes. Also on l...
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SystemShock

Nov 22, 2005, 2:38 AM
Like someone else toldja, lay off the pipe man. Verizon an' Cingular's prices are the same. An' I'm a new Verizon customer, by the by.

Like I said b4, Cingular changin' their name to AT&T can only help. Cing's rep ain't good, an' AT&T is a household word, so they're rollin' wit' dat. Can't blame 'em.
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chrissybells

Nov 22, 2005, 1:50 PM
These 'Cingular reps' you mentioned, WHERE are they located? I'd sure like to know who's giving us a bad name!! I'm a very knowledgable sales rep who is known for excellent customer service. Everyone in my market has attended extensive training on equipment, plans, features, etc. We are mystery shopped weekly & have an overall average of 96. We treat every customer as if they are a mystery shopper b/c good customer service is what keeps them coming back (& referring their friends to us). So far this month, I've activated over 80 lines alone. So those of you who are anti-Cingular can bash our numbers & even snicker about our network... but you can't categorize all reps into one pool & say we "ain't good". Maybe the ones you've dealt with in t...
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smcgarvey6

Nov 22, 2005, 2:04 PM
I work for Verizon and they Shop us as well My Teams average is always 100%.
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pauldg

Nov 22, 2005, 11:47 PM
1st, chrissy - i'm right there with you (i'm on this site, right?) but u really shouldn't speak for everyone. i always get "the last person from cingular i talked to just didn't seem nice," or they didn't know anything, etc. Kudos for pride in your job, but not everyone feels that way.

on to marcus garvey's %100 average...
this is impossible. lets do the math, ok? to average %100 means that your whole store never scored anything less. EVER. that means no one at your store ever has bad days, no one forgets to say exactly "welcome to cingular wireless, my name is Paul, your name is...?" or something to that effect (the best is "are you currently taking advantage of our allover network" i can't say that without laughing for some reaso...
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tropicalhaven

Nov 24, 2005, 8:21 AM
Actually, I think the works for Verizon, and I don't think they count billing satisfaction, because that would take the average closer to about 17% satisfaction....
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tropicalhaven

Nov 24, 2005, 8:19 AM
Don't worry about it. Americans always generalize, and then get upset when the rest of the world has negative generalizations about Americans.

It's life.
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chrissybells

Nov 22, 2005, 1:51 PM
And yes, you're right... prices are the same, but Verizon doesn't offer ROLLOVER (a huge plus with our company). And we also give you the option to have your nights from 7pm-7am for an average of about 25ร‚ยข more a day. ๐Ÿ™‚
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smcgarvey6

Nov 22, 2005, 2:07 PM
Rollover is not that great. If you don't use your bank of minutes within One Year you lose them. If you are Constantly Rolling Over your minutes Then obviously your spending too much for your plan and you need to drop down to the next lower plan.
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chrissybells

Nov 22, 2005, 4:04 PM
๐Ÿคฃ Tot for tat & blah, blah, blah... We could go back & forth all day long, disputing who's carrier is better. Some prefer Cingular, some prefer Verizon & that's that. I like Coke, you may like Pepsi... that's personal preference. With wireless carriers, there are pros & cons with any business. There are good reps & crappy reps all the same. My original purpose for posting was NOT to bash Verizon or any other carrier... it was to defend Cingular. So if I have ruffled your tail feathers, then I do apologize. I stated my opinion & you yours. Both companies should be proud to have us as employees. We got up to bat for our peoples! ๐Ÿ˜
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SystemShock

Nov 22, 2005, 5:58 PM
chrissybells said:
๐Ÿคฃ Tot for tat & blah, blah, blah... We could go back & forth all day long, disputing who's carrier is better.

Yeah, you could, but it wouldn't matter. 'Cus it don' matter what peeps onna forum think so much, but what the general public thinks. An' they is votin' with their feet an' their pocketbooks. Numbers don' lie. Latest quarter results:

Verizon: 1.9 million customers, net increase
Cingular: 867,000 customers, net increase. Less than half Verizon.

Verizon: 1.2% churn rate (percent of current customers leaving)
Cingular: 2.3% churn rate. Almost twice as many people leaving Cingular as are leavin' Verizon.

Like you said, peeps could go back an' forth all day, but the num...
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Icyhot

Nov 22, 2005, 9:50 PM
I think you are here just stirring stuff up chrissybells. What kinda rep are YOU???? I've got a feeling you give bad customer service!! Give me 10 free cellphones and then I will change my opinion!!

๐Ÿคฃ
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dave73

Nov 24, 2005, 3:40 PM
As I read in one of your previous posts, you will do anything you can to retain a customer. I don't know if you work at a calling center, or a retail store selling phones and calling plans. I only wished you would have been around to try and retain my mom & sister who were with Cingular for 4 years, first under the Cellular One name in the Chicago market. Their problems with the service took place once the name changed to Cingular in 2001. While the network isn't a problem in the NW Indiana area, their phone service was always turned off every month, even though their bills were paid in full every month at a Cingular Wireless corporate store. My mom was always on the phone every month with them and each time, she got a rude CSR, and my ...
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chrissybells

Nov 28, 2005, 11:35 AM
AMEN! Call the president of Cingular... not those rude folks at customer service. I apologize for your negitive past experiences.
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tropicalhaven

Nov 24, 2005, 8:23 AM
Speak for yourself. I used to have a rollover plan, and it was great. During the summer months I would end up using a LOT more minutes, and I never had to up my plan to prevent overage charges.

What rollover does is spread out the minute usage over a year instead of other companies which spread minute usage exclusively over a month or partial month due to proration.
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chrissybells

Nov 28, 2005, 11:36 AM
DATS RIGHT!!! ๐Ÿ˜› You tell 'em!
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mobile-eddie

Nov 22, 2005, 10:57 PM
SystemShock said:
SB2002 said:
He quoted your CEO. Industry reports DO rank Verizon and USCC among the highest in customer satisfaction. They rank Cingular among the lowest on every front.

Yep, ProCellGuy is basically sayin' that he's right, and Cingular's CEO is wrong.

Guess ProCellGuy should be runnin' Cingular, huh? ๐Ÿ˜

Unless he works for an authorized dealer that is...I used to work for AWS and left when Cingular because even though our Gsm coverage sucked, it was a good company to work for. cingular came in and screwed everything up for the employees and for At&t customers. The bigest problem with Cingular is that they treat their authorized dealers better than thei...
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tropicalhaven

Nov 24, 2005, 8:28 AM
Verizon going downhill? They are going to surpass Cingular again in customers, I love my company (t-Mobile) but VZW has the best network nationally.


Have you personally tested their network nationally to have the data and records to back it up? Or did it come from marketing?

I'm not saying Verizon fully sucks, here in some parts of Florida, Verizon is hands-down the worst carrier with the worst voice quality and the worst coverage, not to mention billing errors....

Now you go to a different part, and Sprint is hands-down the worst. Actually, in a lot of areas.

Sometimes Cingular is hands-down the worst.

But things change, don't they? I mean, Bell Atlantic Nynex Mobile is going to be adding digital ...
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dave73

Nov 24, 2005, 3:56 PM
Have you personally tested their network nationally to have the data and records to back it up? Or did it come from marketing?

I'm not saying Verizon fully sucks, here in some parts of Florida, Verizon is hands-down the worst carrier with the worst voice quality and the worst coverage, not to mention billing errors....

Now you go to a different part, and Sprint is hands-down the worst. Actually, in a lot of areas.

Sometimes Cingular is hands-down the worst.

But things change, don't they? I mean, Bell Atlantic Nynex Mobile is going to be adding digital I hear...


As with any wireless service, network and phone will make a difference. From my own experience for where I travel, I'm on Verizon Wireless ...
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b4theymkmerun

Nov 24, 2005, 11:13 AM
hey, i would like to reply... i started as a phone rep with aws. man, the merger has been hell. cingular has totally screwed over the "former attws" customers... their bills say cingular yet they stay on their plan and cannot get phones or sim cards or anything unless they "migrate" to a cingular plan. now here is what bursn me up on behalf of the customers....okay, i deal with "sponsorship" or business cstomers. you would think that they would treat these higher end cst with more respect... well, a year later and to migrate they STILL have to call in and do a migration which takes 3 to 5 days and they mail out the phones... whereas a regular att consumer can go in a store and get converted...plus the benefits are gonna change 2 crappy cingu...
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speedi797

Nov 21, 2005, 10:53 PM
And for your info theres no roaming on the americas choice II plan within the US. If you go outside of the us of coarse u will pay roaming, thats like that with all carriers unless your on a special plan which will cover areas outside of the US and not charge roaming fees.
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b4theymkmerun

Nov 23, 2005, 12:56 AM
here we go again.... i started with attwireless... when the merger hit we had to dump all attwireless stuff, as in tshirts, lunchboxes. anything with the att name on it.... in fact. during call monitors we could not use the name att. we had to say "the former att wireless' i am serious!!!
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tropicalhaven

Nov 24, 2005, 8:31 AM
You can probably thank AT&T for making the agreement that ind the event of a merger or buy-out the AT&T Wireless name had to be phased out within 6 months. Honestly, I think Cingy would have been better keeping both Brands. Had SBC purchased AT&T before AT&T Wireless was on the auction block, things may have well been different, since control of the AT&T trademark would already have been controlled internally.
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muchdrama

Nov 24, 2005, 1:12 PM
chrissybells said:
Where are you people from?!? In the Southeast, Cingular is AMAZING! I've worked for several wireless companies & Cingular ranks #1 in customer service, coverage, cost, wide variety of & latest styles of devices, best technology, & most convenient service! Cingular BY FAR has a better rep that AT&T!


Which left me scratching my head when this "deal" was announced. Why take on a brand that, in it's last couple of years, left more people insanely mad then George Bush, Jr. ?
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