Home  ›  News  ›

Mass. Debates Cellular Bill of Rights

Article Comments  

all discussions

show all 31 replies

Only one good thing here...

Rathrok

Oct 10, 2005, 12:46 PM
Disclosing real coverage maps, like T-Mobile now does, is the only good thing I see in this bill. Everything else is really up to the consumer to read and educate themselves. But there is no way to see a real coverage map, other than the "blanket map" where everything looks great! yeah right...bring out the street level coverage maps. Then we'll really see who has "the best" coverage in the industry. But most importantly, it'll help the customer get the coverage they need. And help them understand why they are not getting coverage in a certain area, when it is showing perfect coverage on the false maps they see now.
...
mycool

Oct 10, 2005, 1:38 PM
Most carriers already offer street-level coverage maps. Also, most of these things will simply be a burden on the carrier, which will turn around and just charge the consumer more to makeup any losses.

1yr contract restrictions? Goodbye cheap phones.
...
jrewis01

Oct 10, 2005, 4:04 PM
As someone who works in the industry, I wouldn't mind seeing prices of phones go up. I think people place more value on things that require money to get. I think carrier honesty in exchange for higher prices will result in a better way of life in wireless. 🙂
...
evilbstrd666

Oct 10, 2005, 5:39 PM
Aw, it's so enjoyable to talk to a moron about how he can't get a free phone two months after he signed up.

"But my phone doesn't work!" he says.

"Whatever gave you the idea that your phone would work well as a boat anchor" I say.

"That doesn't matter - it was free!" he says.

The average customer has no clue. Like they read half the crap we give them or tell them. This just puts an end to people taking advantage of morons.... has both good and bad implications.
...
foneguy

Oct 10, 2005, 6:40 PM
True...damn.
...
EPIC_TRUTH

Oct 12, 2005, 4:56 AM
I would like to see manufacturers held to a higher standard, the problem with two year contracts are that many of phones are not durable enough for two years (it benefits the mfg and mobile companies, mfg to sell phones and the mobile companies so they can snag an unfortunate person with a contract renewal to keep the customer "chained"). I also would love to see more details about the phones we buy such as class ratings for reception, data (speeds up/down), ring volume (in db), and speaker volume (in db) so customers can make better choices and see specs to compare one model against the next.
...
muchdrama

Oct 12, 2005, 9:32 AM
EPIC_TRUTH said:
I would like to see manufacturers held to a higher standard, the problem with two year contracts are that many of phones are not durable enough for two years (it benefits the mfg and mobile companies, mfg to sell phones and the mobile companies so they can snag an unfortunate person with a contract renewal to keep the customer "chained"). I also would love to see more details about the phones we buy such as class ratings for reception, data (speeds up/down), ring volume (in db), and speaker volume (in db) so customers can make better choices and see specs to compare one model against the next.


All excellent points, but perhaps going a bit too far? Let's not make things more complicated th...
(continues)
...
EPIC_TRUTH

Oct 15, 2005, 2:34 AM
I don't see how this can be too complicated, it would give customers a quick, easy, and relevant information to make an educated decision on a phone purchase that relates to performance instead of fluff (ie features such as a camera which in the grand scheme is far less important). When you have actual numbers in performance categories which a dealer can point out (higher/lower is better or worse) then a customer could make a decision to get a phone with better reception if they're located in a poor spot of the grid or higher db level for those who are hard of hearing, or even what would make a good modem (for the customer who's a business person or student). I would also like there to be a stat rating for text size on a screen since this ...
(continues)
...
MobileMogul

Oct 13, 2005, 1:32 PM
Isn't this why there is insurance?
...
Humdizzle

Oct 13, 2005, 2:51 PM
Insurance on a car soesn't cover a motor going out, why should cell phone insurance cover parts going bad? Insurance should only be for accidental damage.
...
MobileMogul

Oct 13, 2005, 5:19 PM
No that is why manufacturers put warranties on them.... 😁
...
Humdizzle

Oct 13, 2005, 9:24 PM
That's exactly what I said 🙄
...
EPIC_TRUTH

Oct 15, 2005, 2:40 AM
If I also remember correctly insurance is only valid on a phone under warrantee as well and since most phones have 12 months of warrantee then anything after that and the consumer might not be covered.

I can see mobile companies selling possibly an extended insurance policy but most would rather get the customer to recommit to another contract and keep the customer "tethered" to them. I think it's strange that most mobile companies are trying to force the two year contract for an one year phone warrantee when most of them knows that the average life expectancy of a phone is 18 months.
...
muchdrama

Oct 12, 2005, 9:28 AM
mycool said:


1yr contract restrictions? Goodbye cheap phones.


What about Tmobile? Their handsets aren't ridiculously priced.
...
cellboy

Oct 12, 2005, 10:53 AM
not too bad but on some higher than others for the same phone.
...
Juelze

Oct 10, 2005, 2:01 PM
Rathrok said:
Disclosing real coverage maps, like T-Mobile now does, is the only good thing I see in this bill. Everything else is really up to the consumer to read and educate themselves. But there is no way to see a real coverage map, other than the "blanket map" where everything looks great! yeah right...bring out the street level coverage maps. Then we'll really see who has "the best" coverage in the industry. But most importantly, it'll help the customer get the coverage they need. And help them understand why they are not getting coverage in a certain area, when it is showing perfect coverage on the false maps they see now.


I agree...to an extent. We're dealing with radio signals so you can ne...
(continues)
...
evilbstrd666

Oct 10, 2005, 5:43 PM
Or when your vehicle is doing 90 down the freeway and the phone can't switch towers fast enough? Maybe they should make 300 or so maps for every possible scenerio....

You cannot make this an exact science. No two phones are alike - one model may pick up considerably better than another, etc.

Besides, how are they going to enforce the maps?
...
levi_strauss

Oct 10, 2005, 9:33 PM
it may not be an exact science, but something better than the general blanket would be a step in the right direction.

Plus, if a service has the coverage it says, an ESTIMATED street level map may show this. Therefore, further selling the consumer on the service.

Wouldn't take that much work to do the maps. T-mobile put them out and they have some of the worst coverage of the national carriers.

Simply,
Put out a brochure outlining major metro areas in certain regions and make the rest available online.
...
Rathrok

Oct 11, 2005, 10:17 AM
Let's not get too ridiculous here. The weather and foliage only affect things 5-10 dB generally. So the coverage map won't very really.

You guys say most carriers have a street level map. Show me another carrier with a street level map like T-Mobiles, which shows you varying degrees of the coverage. Not just "oh, you have coverage here, but we'll not say whether it is good or bad".
...
cellboy

Oct 11, 2005, 11:16 AM
cingular and unicel both have them. and cingular had them first.
...
Rathrok

Oct 11, 2005, 11:42 AM
A link to the Cingular map please? I have restricted access and would not be able to view the Unicel map.
...
cellboy

Oct 11, 2005, 11:48 AM
http://csp.cingular.com/cspportal/ »

you'll need an agent link to log on
...
Rathrok

Oct 11, 2005, 11:52 AM
Oh...so it is not available for the general public to view? If so, then you just proved my previous statement.
...
cellboy

Oct 11, 2005, 11:55 AM
you said show you a carrier that had one and showed you two. i could show this to any customer who wants to see it. and you didnt say show me one thats open to the public, did you? how would a customer being able to go on tmobile.com and see a street level coverage map help them any ways? i mean unless they were in the 4 day trial and in that case i could show it to them if they had a problem? sorry, buh bye
...
Rathrok

Oct 11, 2005, 12:04 PM
Did you not read the original post or what the bill is about?? Evidently not. If you had, then you would realize the maps, they and I are refering to, are detailed street level coverage maps which are currently unavailble to the general public.

This bill is to help potential customers mainly. And you can't seriously be asking how a potential customer could not benefit from seeing a detailed street level coverage map, instead of the blanket coverage that the carriers(besides T-mobile) currently offer now.

Please don't be that naive. Please try again...
...
cellboy

Oct 11, 2005, 12:27 PM
i know all of this already dude, im a t-mobile and cingular agent. and your wrong other carriers do offer detailed maps to the public they just dont put them on their websites. like i said unicel and cingular have street leveled coverage maps as well as t-mobile. do you even know the reason they HAVE TO HAVE THEM? because t-mobile, cingular, and unicel are part of the ctia agreement. so you see mr t-mobile im not as naive as you think. thanks and please dont be so quick to judge
...
Rathrok

Oct 11, 2005, 12:36 PM
The last time I was in a Verizon, Sprint, or Cingular store I did not see one. I'll have to stop by a couple on my way home and see if they have them up now. And no, I don't mean AR's, I am talking about corporate stores. I'm sure I won't see them.

As far as me being Mr. Tmobile...I do not have T-Mobile, nor have I ever. I just give credit where it is due.
...
cellboy

Oct 11, 2005, 12:46 PM
im not sure if verizon is a member of the ctia but i know that sprint unicel, and cingular all use propagation maps instead of blanket maps and i also know that unicel and cingular have street level maps available for the customer to see.
...
muchdrama

Oct 12, 2005, 9:31 AM
cellboy said:
im not sure if verizon is a member of the ctia but i know that sprint unicel, and cingular all use propagation maps instead of blanket maps and i also know that unicel and cingular have street level maps available for the customer to see.


Give it up for God's sake.
...
cellboy

Oct 12, 2005, 10:57 AM
give up what? making a solid point? i know you dont handle that well circuit city, but that doesnt give you the right to tell me what to talk about thanks.
...
Humdizzle

Oct 13, 2005, 2:56 PM
Just for reference, VZW and Sprint DO NOT offer an accurate, detailed street level map. Good luck finding one though!
...
cellboy

Oct 11, 2005, 12:28 PM
and by the way i did say that i could , and do show this to every prospect that i talk to and ahve used it many a time to make a sale. thanks
...

This forum is closed.

Please log in to report a message to the moderator.

This forum is closed.


all discussions

Subscribe to Phone Scoop News with RSS Follow @phonescoop on Threads Follow @phonescoop on Mastodon Phone Scoop on Facebook Follow on Instagram

 

Playwire

All content Copyright 2001-2024 Phone Factor, LLC. All Rights Reserved.
Content on this site may not be copied or republished without formal permission.