Cingular Expelled From Local BBB
who cares?
does anyone actually contact the BBB to see if a business is good or not first? And who cares, with every company all they'll get is complaints from some irate customer(s). To top it off, it'd probably have been the customers' faults for the most part on the issues....
stuff like this doesn't matter.
stuff like this doesn't matter.
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thats the first thing many people do is to check with the BBB. It's a very big deal!
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Not really, but the thing is if you are a competitor (especially in upstate ny) you can say "well they were kicked out of the BBB because of unanswered complaints" then you can sign them up quicker than if you told them that the CEO kills puppies.
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alejandro said:
Not really, but the thing is if you are a competitor (especially in upstate ny) you can say "well they were kicked out of the BBB because of unanswered complaints" then you can sign them up quicker than if you told them that the CEO kills puppies.
I think you might be under estimating how many people use the BBB to gauge where to take their business 🙂
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damn right, and i'll use it to close a sale, too, even down here in Georgia. Thank you Cingular, for helping me make more money.
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Speaking of that, I heard that Tennessee is full of snake handlers a few years ago. I couldn't imagine wanting to go to Georgia, which will be exactly the same...
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I must say that I am much obliged that you won't be bringing a lack of common courtesy into the South. Having been raised in South Boston, however, I must say that snake handling is just as commonly practiced in the North as in the South, so let's not base this conversation on geographical prejudice.
thanks
thanks
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Also, for those poor individuals out there with no selling skills, it is ridiculous not to use the tools that are given to you by the competition. If the competition makes it easier for you to sell your product, then thank them and send flowers and chocolates.
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punk in drublic said:
Also, for those poor individuals out there with no selling skills, it is ridiculous not to use the tools that are given to you by the competition. If the competition makes it easier for you to sell your product, then thank them and send flowers and chocolates.
hey are you one of those guys who says.. "yea cingular sucks, you don't want them.. sign here please." nice selling tactics
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Nope, I'm one of those guys who says..."The best carrier in the world is the one who pays my bills." And if both cingular and my company offer what the customer is looking for, then I will gladly inform them of the honest shortcomings of Cingular, such as digital only coverage and expulsion from the BBB, if I think that it will help sway them to get a phone with me. In case you didn't know, that is what salesmanship is, creating a raport with customers, gaining their trust, and convincing them that your product is the best one for their needs. In a highly competitive industry, such as the cellular phone industry, one must use whatever resources are available. Therefore, if Cingular is kicked out of the BBB, or Alltel renigged on a contrac...
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or if you are comming to the end of the day you can shorten it up by saying "cingular sucks, sign up here, its the same thing.
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Well...there is that, too...but thats only if you're hung over, and don't mind losing the customer.
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wouldn't think someone who listens to Nofx would be so stuffy and not know a bad joke when he sees it 🙂
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I was just being sardonic, I'm witchu all the way, and it wasn't that bad of a joke, bra. 😉
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He makes some good points. Good salesmen are well versed in selling their company versus the competition. One main thing I push is drop call rate, especially versus Sprint. If I have current Sprint customers I ask them about dropped calls. Usually the tell me they have many calls drop. This is a terrific lead in allowing me to tell them how switching to my company can eliminate most of those.
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i think the point was clearly made, but if you need me to mention all of the carriers...Verizon is too expensive and has a plethera of billing issues, and T-Mobile has about the same coverage as a the Packers' secondary...(that's a football reference, in case you didn't catch it). I think that just about covers all of the major companies, because local companies, prepaid companies, and cricket/metro pcs aren't even worth my effort. I am greatly appreciative for your attention to detail.
Sincerely,
Punk In Drublic
Sincerely,
Punk In Drublic
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By the way, don't take me too seriously when I'm being an ass like this, I don't mean to offend anybody...too much.
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Most of what you say is true, but a good salesman does not rely on mud slinging or bashing competitors. A good (and ethical) salesman should only promote his company.
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Unfortunately, the United States is not the most ethical place in the world (Enron, Sunbeam, Tyco, MCI, Arthur Andersen, I don't think I need to go on.)
He's probably going to have to point out the faults of Cingular because Verizon Wireless isn't very good in his region, and it needs to bash others to survive.
He's probably going to have to point out the faults of Cingular because Verizon Wireless isn't very good in his region, and it needs to bash others to survive.
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True enough, but the basis of ethics, to me, is that as long as you don't lie to a customer, its okay.
And what does Verizon have to do with anything?
😕 👿 😈 😕
And what does Verizon have to do with anything?
😕 👿 😈 😕
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The comment wasn't serious...it was meant to show how the other poster's generalizations with Cingular can be similar to generalizations about the South...
FYI...I live in the South.
FYI...I live in the South.
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that doesn't look good for them in that market when it comes to customer service
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In response to the other posts: People generally do not contact the BBB unless they are going to complain. So realistically, it does not matter. Even if a major newspaper ran the story, most people would look at and laugh. I know I would think, "It's a cellphone company! Who doesn't complain about their cellphone service?" Unfortunately, this is the only way to look at it. The BBB does not have the same impact it once did in the past. It has become a customer service center for people to merely complain.
Tim Perez
Tim Perez
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Well, now, that is some interesting logic that you are using to justify this. Unfortunately, since none of the other major carriers have experienced said expulsion, one must assume that Cingular really does have that bad of customer care at least in that area. Also, people don't go out of their way to file a complaint with the BBB unless they are really pissed off.
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Well, with their new online system, it takes only minutes to file a complaint. I filed against one company, never heard back from the BBB nor the company after the first letter that said "things were being looked into."
It's hard to take the BBB seriously when they can't tell you what's going on with your complaint when you call to ask. And it's only the BBB, it's not like the FCC took a lisence away...
It's hard to take the BBB seriously when they can't tell you what's going on with your complaint when you call to ask. And it's only the BBB, it's not like the FCC took a lisence away...
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That's exactly the point. Cingular in that area MUST be really bad and I really don't feel any pity for them since they're digging their own professional graves and will find themselves in the poor house. 🤣
And you're also right about people being really pissed off to complain to the BBB. That backs up my argument that the BBB is only good for complaints and we'll see what really comes out of this.
What really shocks me is that there are business professionals who practice business in this manner. When I first started with Cingular in West Texas, there were so many issues I was having to fix from billing, to features that were supposed to be taken off, refunds that weren't processed, and phones that were "shipped for repairs" tha...
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And you're also right about people being really pissed off to complain to the BBB. That backs up my argument that the BBB is only good for complaints and we'll see what really comes out of this.
What really shocks me is that there are business professionals who practice business in this manner. When I first started with Cingular in West Texas, there were so many issues I was having to fix from billing, to features that were supposed to be taken off, refunds that weren't processed, and phones that were "shipped for repairs" tha...
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Some complaints are worthy of recognition and solutions, others are just plain stupidity on behalf of the consumer, possibly not for a bad reason just a lack of education and understanding of how the cellular world and buisness actually functions. I would be interested to know which category these complaints would fall under.
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These days, many carriers have nationwide - cool phones - the difference is customer service. This will hurt!
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I have been in the retail business for 10 years and have only heard customers say "Better Business Bureau" when they are really pissed off, irrate, or not getting the rediclous request they demanded. I have also never been to the BBB website, but perhaps I'll see if my company is there. That way when a customer says they're going to complain, I'll let them know if it will do any good...
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the BBB keeps track of the number of complaints for each firm but the critical issue is here Cingular did not even respond to the complaints. The BBB appreciates that any large firm particularly those int his industry will receive a larger number of complaints then anyother small firm. They take that into account.
Last year I was part of a committee that awarded the BBB "Torch Award" for high ethics for local businesses. Our nomination went on to compete and then receive the National Award.
In our work we looked at very large firms as well as the mom & pop operations. Both had different levels of resources to invest into customer support and ethics. We weighed the resourceswhen considering the efforts made.
Cingular has much ...
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Last year I was part of a committee that awarded the BBB "Torch Award" for high ethics for local businesses. Our nomination went on to compete and then receive the National Award.
In our work we looked at very large firms as well as the mom & pop operations. Both had different levels of resources to invest into customer support and ethics. We weighed the resourceswhen considering the efforts made.
Cingular has much ...
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This forum is closed.
